Executive Summary
Innovative, seasoned and result-oriented IT professional with over 12 years
of experience in information technology, product and project management
together with 6 years of senior executive level experience. With proven
ability to lead and mentor large, diverse and cross functional teams;
managing stakeholder communications and expectations; implementing systems,
processes, and procedures that increase efficiency, profitability, and
customer satisfaction. Strategic leader with overall performance and
significant contribution to the bottom line. Enterprise architecture
strategy, leadership, and delivery track record on mid to large-scale
implementations. In-depth project and product management and technology
delivery skills with business acumen and change management abilities.
Coordinated with multinational organizations in financial services,
business consulting, manufacturing, telecom, and retail sectors; cultural
experience in Europe, North America, and Asia. Consistently ranked in top
1% of the organization for exemplary performance and exceeding
expectations.
Areas of expertise
Leadership Team Acquisitions/Mergers
Building/Mentoring/Traini
ng
Vendor Management Project/Program Product Development
Management
SOA/SAAS/ESB Web/eCommerce ERP/CRM/Financials
Groupware/Knowledge IT Audit/PCI-DSS Budgeting/P&L
Management
Professional Experience
National Processing Company (NPC), Houston, Texas
September 2006-present
Financial Services Company specializing in credit card transaction
processing
Senior Vice President of Product Development (February 2010 to present)
Work with eCommerce and B2B systems providing the most effective and
comprehensive service possible to the organization. Direct the technology
teams developing and supporting B2B applications including merchant
boarding, CRM, contact management, reporting, analytics and dashboards.
Set vision, goals, strategy and direction for all B2B products based on
market intelligence and feedback from internal and external users. Serve
as champion to drive product adoption and prioritization through the
organization. Report directly to COO. Oversee product managers and cross
functional teams including product, technology, customer relationship
management and sales support.
. Implemented eSignature product and technology with ensuing revenue of
$800K annually to the bottom line and increasing sales opportunities
in the eCommerce space.
. Lead customer innovation by co-chairing the technology sub-committee
for NPC's customer advisory board.
Senior Vice President of Technology (April 2008 to January 2010)
Managed staffing, budgeting, development, design and integration of
software and hardware systems for multi-site operations and administrative
centers for 550+ users nationwide. P&L responsibility with $4 million
division budget. Oversaw tactical IT operations and delivered technology
resources to development projects. Performed technology assessments to
enhance operations and standardize services. Oversaw design and
development of web and client server applications, intranet/extranet sites
using cutting edge technology. Served as manager of ERP, CRM systems.
Reported directly to COO. Three direct reports and 40 indirect reports
with additional reports or contractors based on projects.
. Managed technology implementation for PCI-DSS, adding over $8 million
revenue in 2008 and $15 million in 2009
. Implemented BizTalk middleware to facilitate concept of Enterprise
Service Bus (ESB), resulting in operational efficiency and $1 million
savings annually.
. Directed migration of Oracle EBS from legacy TRU64 environment to
commodity based Linux infrastructure running on RAC and Data Guard,
saving maintenance costs and improving disaster recovery posture.
. Key participant of M&A effort to acquire leading gateway vendor in
2008.
. Directed teams in many enterprise-wide projects with ensuing revenue
opportunities, improving operational efficiencies and developing
products to meet compliance requirements.
. Negotiated contracts with third party vendors and directed their
performance and delivery.
Vice President of Application Development (April 2007 to March 2008)
Managed staffing, budgeting, development, design and integration of
software systems for multi-site operations and administrative centers for
375+ users nationwide. P&L responsibility with $3 million department
budget. Oversaw design and development of web and client server
applications, intranet/extranet sites using cutting edge technology.
Reported to Senior VP of Technology. Two direct reports and 25 indirect
reports with additional reports or contractors based on projects.
. Implemented collections system utilizing Oracle EBS, contributing to
the bottom-line by over $1 million annually.
. Improved operational efficiency and effectiveness by automating the
POS software download building process utilizing Service Oriented
Architecture (SOA), resulting in over $500k annual cost savings.
. Implemented Cash Management, ACH and iExpense within Oracle
Financials.
. Managed relationship with partners including cardholder data
delivery/transmission, merchant transaction settlement and auxiliary
products/services vendors.
. Directed enterprise-wide projects, developing new applications to
drive operational efficiencies and to meet compliance requirements.
Manager of Application Development (September 2006 to March 2007)
Managed staffing, budgeting, development, design and integration of
software systems operation for 250+ users. P&L responsibility with $1.5
million department budget. Managed design and development of web and
client-server applications. Reported to Senior VP of Technology. Ten
direct reports with additional reports or contractors based on projects.
. Directed the technology integration for over $250 million National
Processing Company (NPC) acquisition from Bank of America NA, growing
the business 3 times and successfully integrating people, process, and
technology.
. Managed Order Management, Inventory, Supply Chain, Procure-to-Pay
Cycle, Drop Shipment Solution, and Integration with Financials
(invoicing, billing, PO etc) projects and rollout.
. Introduced Project Management Organization (PMO) methodology,
discipline and Software Development Life Cycle (SDLC) to streamline
processes, resulting in improved productivity.
E-Switch Technology Inc, Houston, Texas
November 2001-August 2006
Consulting organization serving the Electronic Transaction Processing
industry
Director of Technology Consulting (January 2003 to August 2006)
Managed staffing, development, design and integration of software systems
for clients. Reported to the President/CEO of the company. Five direct
reports with additional reports or contractors based on projects.
. Designed and implemented state-of-the-art merchant boarding (MAG) and
risk management systems, with ensuing multimillion dollar revenue
stream, providing cost savings through operational effectiveness for
Retriever Payment Systems (wholly owned subsidiary of National
Processing Company since 2006) based in Houston, Texas.
. Designed and implemented merchant deployment and inventory management
systems for Optimal Payments headquartered in Montr al, Canada.
Senior Architect of Technology Consulting (November 2001 to December 2002)
Managed staffing, development, design and integration of software systems
for clients. Reported to the VP/CFO of the company. Three direct reports
with additional reports or contractors based on projects.
. Developed credit card terminal deployment business model for merchant
acquiring and processing industry; designed and implemented supply
chain, inventory management, order processing, accounting and
financial reporting tools ensuing revenue and autonomy for Texas
Bankcard Systems, based in Houston, Texas.
Cognizant Technology Solutions Corporation, Teaneck, New Jersey
April 2000-October 2001
Leading provider of IT, consulting, and BPO services from over 50 global
delivery centers with 78,400 employees
Programmer Analyst (April 2000 to October 2001)
Worked as team member, project lead and client liaison for various
multinational organizations, consistently delivering solutions to meet and
exceed client expectations.
. Awarded for best project implementation and recognized by clients on
multiple projects.
Precious Fernitech Private Limited, Nagpur, Maharashtra (India)
May 1996 - July 1998
Manufacturer of modular office partition systems and executive seating
systems
Design Engineer (May 1996 to July 1998)
Utilized CAD/CAM/CNC technologies to design modular systems and plastic
molding equipment.
. Optimized manufacturing by implementing targeted improvements in
operations, process, and procedures.
Education
. Financial Management and Executive Leadership Certification, Cornell
University, New York 2010
. ITPM, Product Development and Corporate Governance, Kellogg School of
Business, Chicago 2007
. Portfolio, Program and Project Management Certification, Stanford
University, California 2004
. Master of Science in Industrial Engineering, National Institute of
Technology (VNIT), Nagpur, India 2000
. Bachelor of Science in Mechanical Engineering, Nagpur University,
India 1996
Technology Experience
Java, JSP, Servlets, EJB VB/ASP, .NET Framework,
VB/ASP.NET
BizTalk, TIBCO, SharePoint Oracle ERP/CRM/Financials, MS
Great Plains
Oracle Database, SQL server Web Focus, Crystal Reports,
Discoverer
WAP, SOAP XML, EDI, NACHA
IIS, Apache, Tomcat, BEA, Web Logic Linux, Unix, TRU64, Windows,
SUN Solaris, AS/400, VAX-VMS
RAC, Data Guard, Commodity MS Project, Primavera
Architecture
SOA, Enterprise Service Bus (ESB), Enterprise Work Flow Mgmt &
SAAS Orchestration
Rapid Application Development (RAD), PCI-DSS, SEI-CMM Level 5
Software Quality Assurance (SQA)
Awards
. CEO award for overall performance (2005) and best project execution
(2006) at NPC
. Award for best project implementation at Cognizant Technology
Solutions Corporation (2000)
Memberships and Associations
. 2009-10 Houston Governing Body Member of the CIO Leadership Network
. Member of the Agile Project Leadership Network (APLN)
. Member of the Project Management Institute (PMI)