Customer Service Manager

Ewa Skoog

**** ****** ****** # ***

San Diego, Ca 92103

Home: 619-***-****

Cell: 619-***-****

Work Experience:

March 16th - July 22nd 2009

Lead concierge; Expedia Local Expert at the Sheraton San Diego Hotel &

Marina

San Diego California

November 1991 - March 2009

Chief Concierge; Sheraton San Diego Hotel & Marina

San Diego California

Provided high level of customer service assisting the hotel guests with the

ability to understand all their needs.

. Arranged travel needs including tours to interesting local attractions,

restaurant reservations, procurement of tickets to special events, spa

services and any type of transportation.

. Dealt with specific guest requests to meet their personal needs.

March 1986 - September 1991

Front Desk-Guest Service Manager; Sheraton Stockholm Hotel & Towers

Stockholm Sweden

Additional Information:

. Detail oriented in Guest Services with the ability to work

independently and as a team member.

. Inner personal skills and knowledge in the management's requirements

to operate a world class business

. Consistently focus on each client and their well being and deliver

desired results.

. Accustomed to multi- tasking in a dynamic environment.

Awards and recognition:

. President San Diego Concierge Association 2005 - 2006 - 2007

. San Diego Hospitality Employee of The Year 2005

. Member of Les Clefs d'Or USA

Languages:

Fluent: Swedish, Norwegian, Danish, Italian, and English.

Conversational: German, French, and Spanish

References:

Luz Gutierrez, Dir. of HR. Sheraton San Diego Hotel& Marina. 619-***-****

Mark Peak, Chef Concierge, The Us Grant Hotel, san Diego. 619-***-****

Rick Castaneda, Dir. of Concierge relations for Les Clefs d'Or USA. The

Beverly Wilshire-A Four Season Hotel. 310-***-****

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