Customer Service Sales
Resume:
EBONY D. GREEN
Orlando, FL 32819
ablcxj@r.postjobfree.com
Highly motivated professional looking to launch sales career with over 9
years of customer service experience. Exceptional interpersonal,
communication, detail-directed, problem-solving and listening skills.
Proficient in MS Word, Office and Outlook Express.
EDUCATION AND CERTIFICATIONS
A.A.S. Culinary Arts, Johnson & Wales University, Charleston, SC, May 2004
SAFESTAFF Certified, Omni Orlando Resort, Championsgate, FL, August 2006
HEI Leadership Certificate, Atlanta Marriott NW, Atlanta, GA, August 2008
TIPS Certified, Westin Atlanta Buckhead, Atlanta, GA, August 2009
Event Planning Certificate, Universal Class, Online Course, May 2010
COMPUTER SKILLS
Microsoft Office Pro, DELPHI, Micros, Lightspeed, Microsoft Outlook
Express, Timesaver Pro, Starshift, Opentable and Starwood One
WORK EXPERIENCE
Banquet Captain/Banquet Server/Bartender, September 2008- May 2010
W Atlanta Perimeter Hotel, Atlanta, GA
Acting assistant Banquet Manager.
Supervise a staff of up to 10 associates consisting of servers, bartenders
and housemen.
Prepare functions for a 10,000 square foot property.
Attend leadership, resume, productivity, scheduling and BEO meetings.
Communicate all modifications to banquet staff as it relates to meeting
room set up, break down and menu adjustments.
Maintain constant communication between the catering/convention services
and kitchen departments.
Reconstructed the new VIP meeting room buffet set up.
Schedule staff according to occupancy levels and business demands.
Manage a hotel bank of $500.00.
Sales Accomplishments
Continuously earned acknowledgement for exceptional customer service
delivery from hotel guests.
Recognized for the established rapport with catering customers.
Aided in development of floor plans for grand event and parties.
Banquet Server/ Bartender, August 2007- December 2008
Atlanta Marriott Northwest, Atlanta, GA
Serve food and beverage for potential clients and customers at a fine
dining level.
Anticipate and meet guests' needs.
Work effectively and efficiently for customers in a hotel with 18 meeting
rooms and 16,000 square feet of meeting space.
Create elaborate and custom table design and decorations.
Perform all operational duties within the banquet department with minimal
assistance of a manager.
Sales Accomplishments
Consistently proven the ability to resolve customer issues and complaints.
Demonstrate superior multitasking skills.
Excel in managing groups of up to 330 people.
Banquet Cook/ Lead Hostess/ Cocktail Server, August 2006- July 2007
Omni Orlando Resort at Championsgate, Championsgate, FL
Present guests with relaxing and professional service at a four diamond
resort.
Became the hostess' certified trainer within two months of employment.
Strive to make each guest experience memorable by creating welcoming
element.
Design simple & elegant plate presentations & prepare health-conscience
dishes.
Create artwork with different varieties of foods including buffet
production.
Sales Accomplishments
Handled customer concerns and requests in a timely manner.
Performed site visits with potential clients for restaurant space.
Saut Cook/ Lead Hostess/ Baker II, March 2004- April 2006
Marriott Orlando World Center, Orlando, FL
Prepare baked goods according to Marriott recipes and standards.
Create a welcoming setting for guests to enjoy.
Assist with the production of restaurant menu items.
Help in all areas of food preparation and presentations.
Manage a hotel bank of $2000.00.
Banquet Cook, September 2001- September 2002
Atlanta Marriott Northwest, Atlanta, GA
Prepare cold, edible creations with salads, fruits and cheeses.
Learn how to work on a buffet line with the proper standards set by the
hotel property.
Cook food according to food handling and serving policies.
Contact this candidate