Customer Service Sales

Karen Hagen

**** ******* ***** **** ******, CA **703 ( ablad4@r.postjobfree.com ( (559) 681-

0430

Objective To find a position offering a challenge, security and the

potential for a career. Ideally the preferred position will

allow the latitude for growth within the organization.

Skills ( Bilingual English/Spanish ( Management ( Sales

( Customer Service ( Merchandising ( MS Word, Excel,

Powerpoint

Experience Beverly Hills Bazaar Fresno, CA October 2008-

Present

Operations Manager

Oversaw Daily Operations, Internet Sales, Inventory Analysis, and Employees

San Joaquin Supply Fresno, CA August 2005-

May 2008

Merchandiser

. Developed and Implemented Returns Procedure

Managed Inventory Control, New Items and Lead Times

. Handled All Packaging Lines and All Branch Returns

. Organized, Researched and Completed Bids

. Sourced New Merchandise (Custom and Stock) and Negotiated

Pricing

. Established Vendor Relationships

. Provided Outstanding Customer Service and Directed Six Sales

Reps' Accounts

Blondys Bay Auctions Fresno, CA July 2004-August

2005

Administrative Assistant / Marketing Specialist

. Managed Daily Operations, Employees, Payroll, Schedules and

Inventory Control

. Investigated New Merchandise and Marketing Strategies

. Enhanced Business Infrastructure

Valley Yellow Pages Fresno, CA August 2001-July

2004

Account Executive / Customer Service Representative

. Prospected & Generated New Business

. Expanded and Maintained Public Relations

. Created Artwork / Advertisements

. Trained New Employees

. Handled over 70 open claims at one time

. Examined Complaints and Negotiated Adjustments

. Developed Future Adjustment Procedure and Created Access

Database

Education Bachelor of Science degree in Business Marketing

University of Phoenix Fresno, CA August 2002

Associate in Applied Science degree in Computer Business

Administration

Heald College, School of Business Fresno, CA April 2000

References Upon Request

Contact this candidate