Customer Service Administrative Assistant

LaShonda Willingham

**** **** ****** ***** *******, Tennessee 38134

ablabp@r.postjobfree.com

901-***-**** (cell)

OBJECTIVE: To obtain a position as paralegal in a prestigious law

firm/company that also offers and supports the opportunity for advancement.

SKILLS SUMMARY

> Dependable

> Able to work independently and in a team environment

> Leadership skills

> Excellent customer service skills

> Computer skills (WordPerfect, Westlaw, Needles, Client Profiles,

Microsoft Word, PowerPoint, Excel, and Outlook)

> Ability to type 60 wpm

> Ability to work under pressure and meet deadlines

> Excellent oral and written communication skills

> Ability to multi-task

> Energetic, enthusiastic and detail orientated to produce high quality

work.

EDUCATION

University of Memphis Graduated May 2006

Bachelor or Professional Studies in Paralegal Studies

> Dean's List

> Honor Society- Black Scholars Unlimited

> Memphis Paralegal Association

Lane College

Graduated June 2002

Bachelor of Arts in Criminal Justice

> Valedictorian

> Dean's list scholar

> Who's Who Among Colleges and Universities

> Received the O.L. Armour Scholarship

Itawamba Community College Graduated May 2000

Associate of Arts in Paralegal Studies

RELEVANT EMPLOYMENT

Legal Assistant

Nahon, Saharovich, and Trotz, PLC

August 2006-Present

Memphis, Tennessee

> Provide legal support to the Partners and Associate Attorneys of

the firm.

> Researching case law

> Drafting legal documents such as complaints, motions, notices, etc.

> Drafting discovery requests and responses

> Filing Court documents

> Responsible for transcribing dictation

> Providing updates to clients, adjusters, defense counsel daily

> Organizing medical records

> Maintain litigation files

> Maintaining calendars and other time tables for matters to include

scheduling/coordinating meetings, trials, etc for assigned lawyers.

Paralegal

> Responsible for providing assistance to one or more attorneys

> Establishing and organizing client files

> Maintaining files

> Responsible for drafting/editing memorandums, letters and legal

documents

> Contact insurance adjusters and clients daily

> Responsible for managing multiple priorities and meeting deadlines

> Request and review medical records and bills

> Responsible for administering new client orientation

> Intakes for automobile accidents, personal injuries, nursing home,

and medical malpractice

> General clerical duties and switchboard operations.

Weekend Call Center Supervisor

> Supervises employees who receive inbound calls from potential

clients

> Responsible for the daily activity of call center policies and

procedures

> Provides timely responses and updates to partners of firm

> Other duties as assigned.

Paralegal Intern Taylor and Associates

May 2005-August 2005

Jackson, Tennessee

> Drafted wills, motions, and correspondences

> Used Westlaw for research

> Observed different court proceedings

> Responsible for opening new client files

> Copied legal documents

> General clerical duties

Administrative Assistant Hardeman

County Correctional Facility

March 2003-Sept. 2003 Whiteville,

Tennessee

> Maintained employee files and Human Resource database

> Handle paperwork flow - medical/dental enrollments, terminations,

COBRA

> Drafted correspondences and memorandums

> Administered new hire orientation, background checks, and drug screens

> Responsible scheduling interviews

> Screened applications to ensure all qualifications were met

> Operated switchboard

> Assist Human Resource manager with insurance benefits and any other

related tasks

> Back-up to Payroll Administrator

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