Customer Service High School

Phyllis J. Matthews

**** *. *** *. ***. Tulsa, OK 74116

918-***-**** Cell: 918-***-****

E-mail: abla9e@r.postjobfree.com

OBJECTIVE I want to acquire a position with a progressive company to enable my abilities as a professional and thereby develop a life-long career

QUALIFICATIONS 17 years as Municipal Court Clerk, head of department. Strong analytical and problem-solving skills. 17 years experience data entry of citations written, account billingreceipt of all monies paid on citations issued; daily cash resolution, daily bank deposits; legal research, monthly and daily reports regarding citations issued by Police Department, court docket preparation on bi-weekly basis, appearance in court bi-weekly, monthly Cleet, Osbi Afis and Forensic reports and monies sent to each, customer service by phone and in person, daily, weekly and monthly reports as required by law involving citations issued(electronically sending citations to Department of Public Safety) and issuance of Bench warrants and suspension of drivers' license

Professional Skills Knowledgeable in office equipment such as computer, scanner, copier, fax machine, multi-line phones, data entry; record keeping(both manually and electronically), cash resolution, banking, and customer service( by phone and in person), excel, Microsoft word Well-organized and efficient. Self-motivated, assertive and can quickly learn new procedures and methods. Professional demeanor. Dependable – can work without supervision; able to follow directions, both oral and written. Able to work under pressure and meet deadlines.

Interpersonal and Teamwork Skills Work well with a diverse group of people. Honest, friendly, excellent communication skills. Demonstrated accuracy, and attention to detail.

EMPLOYMENT

City of Catoosa Catoosa, OK Mayor Rita Lamkin

Municipal Court Clerk February, 1992 - January, 2010

EDUCATION Tulsa Technology Center Tulsa, OK - Computer Courses Checotah High School Checotah, OK - High School Diploma - Business Courses, General curriculum

REFERENCES Janie Phillips Matco Tools 918-***-**** Brenny Dunlap, City of Catoosa, City Inspector 918-***-**** Valorey Totten Earthsmart Construction 918-***-****

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