Manager Quality Assurance

Gerald R. Boudreau

*** ********** ***, ***** *******, NC 27540 . 303-***-**** .

abl9ug@r.postjobfree.com

Senior Manager, QA Engineering

Top Secret (SCI) Clearance . DoD, DoE, Aerospace, and Telecomm

Accomplished software-evaluation manager with special expertise in quality

assurance and management of quality systems. Expert operational leader for

large projects and business-process reengineering. Acquired international

experience as consultant in US and Europe for Build, Operate, and Turnover work

centers.

CERTIFICATIONS AND AREAS OF EXPERTISE

ASQ Certified Quality Systems Auditor

AS9100 Certified Lead Assessor

ISO 9001 Certified Lead Assessor

SCAMPI Lead Assessor

CMMI

Training/Development and Workforce Planning

Process Improvement

System Analysis

Process Reengineering

Functional Management

PROFESSIONAL EXPERIENCE

NORTHROP GRUMMAN, Colorado Springs, CO 2004-2010

Leading global security company and solution provided for aerospace,

electronics, information systems, shipbuilding, and technical services.

Approximately 120,000 employees & $33B annual sales.

Engineering Manager 2004-2010

Process Lead/Lead Auditor 2004-2010

Initially hired to develop and implement - within six months - a project

plan for CMMI certification of a major a $20M.

Engineering Manager

. As functional HR manager for 125 member staff located in the states of

Colorado and New Mexico accomplished 98% award fee profitability for

the corporation. Managed HR functions, recruiting, compensation,

performance appraisal and personnel improvement planning.

. Developed staffing models that improved competitiveness for new

business initiatives.

. Implemented staffing model in one program that increased the

profitability of the contract from 5% to 12%.

. Limited attrition of key-personnel to less than 1% in a staffing pool

of 125 employees.

Process Lead/Lead Auditor

. Achieved CMMI Level 3 certification in less than four months to

compete for $20M new business initiatives.

. Performed corporate and division AS9100 evaluations that led to

business-process reengineering that achieved external certifications

on eight different programs.

LOS ALAMOS NATIONAL LABS, Los Alamos, NM 2003-2004

Administers research programs including energy, nuclear safeguards,

biomedical, and environmental programs.

Team Lead - Software Quality Assurance

. Establish software-quality assessment group - within six months - that

deployed tools for compliance with standards 10 CFR 830, NQA-1C, QC-1,

CMM, CMMI, IEEE and ISO 9000 improvement methodology to evaluate

software development initiatives.

. Identified and implemented software solutions that addressed national

security concerns.

. Completed assessment of all weapons and research software programs

within first year. Made critical recommendations for process

improvement.

CH2M HILL, Denver, CO 2001-2002

Program management, engineering, construction, and operations.

Approximately 100,000 employees worldwide

Senior Consultant

Evaluated and provided recommendations regarding management of traffic and

inventory for military base at Aviano, Italy.

. Translated business requirements for an advanced fiber-management

system into system requirements for development by vendors (Valaran,

Mesa Solutions and GNetest).

. Developed inventory and provisioning solutions for a Chinese customer

in Hong Kong.

ADC Telecom, Denver, CO 2000-2001

Senior Consultant of OSS Architecture

Global provider of network infrastructure products and services. Approx.

9500 employees and $1.46B annual sales.

Provided recommendations for service provisioning, order entry, network

engineering build, network inventory and billing systems areas.

. Developed startup procedures for service provisioning, network

inventory, and billing process during launch of Pontio Communications,

a CLEC wholesale service provider.

. Established order-entry and network-build processes for the launch of

Madison River CLEC that improved delivery capability by 10%.

NETCARE, Sophia Antipolis, France and Hilversum, The Netherlands 1999

International professional services firm.

Consultant for Lucent Technologies

Advised client (WinStar International) during transfer the Network

Operations Center for Pan European IP network. Coordinated and implemented

NOC design and NOC Level 1-3 methods and procedures for (KPN) Dutch PTT

Lucent Technologies, Hilversum, The Netherlands.

AT&T, Various Locations 1983-1998

Largest provider of local and long distance telephone, DSL and wireless

service in U.S. Approximately $93 billion annual sales, 150 million total

customers and 305,000 employees.

Achieved consistent record of contribution advancement, success during 15

years with AT&T. Acquired extensive experience in software development, QA,

and digital switching systems. Managed numerous teams that conducted audits

Network Operations Work Centers, Central Offices, Building Operations,

Installation Reviews, Supplier Reviews, and Quality System Reviews.

Lead Auditor, Denver, CO (1994-1998)

Managed internal audit team to assess compliance for Network Operations

work centers, Central Offices, Building Operations, Installations, and

Quality System Reviews. As functional manager for 125-member staff,

achieved 98% award-fee profitability.

Program Manager, Denver, CO (1991-1994)

Program managed development, delivery and training of a $2.5M client-

server documentation system for all AT&T locations. Evaluated Process

Reengineering opportunities for the AT&T National Work centers. Developed

NOC Level 1-3 Methods & Procedures.

Member of Technical Staff (AT&T Bell Labs), Naperville, IL (1989-1991)

Project managed development and verification of 5ESS International

software applications.

Operations Manager, Chicago, IL (1987-1989)

Managed 14 supervisors, 9 craft personnel and $5 million budget for

operations, digital and data switching systems including installation of

a Chicago 5ESS.

Staff Manager, Bedminster, NJ (1983-1987)

Developed HQ recommendations for maintenance of 5ESS private network

apps.

EDUCATION AND CERTIFICATIONS

M.A., Olivet Nazarene University, Bourbonnais, IL

B.S., Business Administration, University of Albuquerque, NM

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