Customer Service Management

MOHAMED SALAH

E-mail: abl98l@r.postjobfree.com

Tel.: 703-***-**** (Cell)

Summary:

Self motivated and results focused professional. Offer 10 years of

experience in the telecom industry with the last 4 years focused on Verizon

management practices and network elements. I'm seeking a challenging and

rewarding position that utilizes my operation and project management

experience.

Areas of Expertise:

Teambuilding and Leadership

Total Quality Management

Quality Control Management

Performance Management

Safety and Compliance Management

Career:

Aug 2007 - Present

Verizon, Southern NJ

Local Manager

Manage and supervise a team of facilities Technicians in geographic area,

focusing on coaching and developing technicians to meet and exceed

operational results, conducting field and safety inspections, while

diligently providing excellent customer service. Successful management of

process and projects involving ISO 9001:2000 certification auditing to

ensure that company methods and procedure standards are met and goals are

achieved.

May 2006 - Aug 2007

Verizon Northern VA

Project specialist

Responsible for FTTP construction projects in a regional area. Redesign

engineering plants to suit construction projects needs. Managed contractors

and vendor work performance to ensure high quality and complete telecom

facilities placement. Acted as the S.P.O.C and resolved all construction

issues and homeowner's complaints worked with senior management levels to

achieve desired goals.

Feb 2005 - May 2006

Verizon Northern VA

Cable splicing technician

Installed, analyzed, repaired fiber and copper network elements including

MDU and SFU. Provided on-the-job training new employees and serve as a

crew manager on an occasional basis. Participated in Verizon sales events

and functions. Represented company's employees as Union steward for CWA.

May 2001 - Oct 2004

MTC-Vodafone, KW

Transmission Systems Technician

Performed initial site surveys and determined scope, materials,

architectural network design. Performed installation and maintenance job

functions to all transmission medias such as PBX, PDH, SDH / SONET, and DXX

networks. Represented the company in the purchase and validation of new

systems (2M$). Deployed to projects within the Persian Gulf region

including building Iraq's first cellular network project.

Nov 1999 - May 2001

Motorola (AIEE), Kuwait

Cellular Services Technician

Trained managers and corporate employees on new products and technologies;

Conducted research about cell phone failures and worked closely with

Motorola engineering to find permanent solutions; provided technical

support/advice during Motorola Expos.

Education:

1999: Associate in Electronics Engineering (telecommunications), College of

Technology Studies, Kuwait

2007: Associate in Electrical Engineering, from NVCC.

2008: Master Certificate in Applied Project Management, Villanova

University.

2009: B.S in Management of Information Systems, Bellevue University.

2010: M.S in Systems Engineering, Penn State University. (To be completed

in 2012).

Technical Skills:

. Telecommunication media: fiber optics (Synchronous Digital Hierarchy

(sonet), (PDH), coaxial cable, microwave radio, and fiber transceivers,

microwave links.

. Telecommunication processors: multiplexers, modems, T1/E1, Dxx systems,

PBX, IVR, and VIOP.

. PC skills: windows 2000, NT, XP, MS word, excel power point, lotus notes,

V-mobile, MS outlook, Lfacs, people soft, CMPS, AMTS, WAFADO, NPS, SQL,

and AutoCAD.

. Network skills: full knowledge of the base station equipment

functionality and all GSM network components including T-1 architecture

and microwave theory; familiarity with RF engineering aspects of site

construction such as troubleshooting interference levels and antenna

systems.

. Equipments: OTDR, mass and single splicing machines, side kick, sun rise

MTT, network management systems for Tellabs and Nortel.

Training:

. Certificate in Trunk Mobile Radio Services and Telephone Networks,

Ministry of Communication.

. Certificate in Mobile Equipment Maintenance and Software Upgrades, MTC-

Vodafone.

. Certificate in Cell Phone and two way radio configuration and repair,

Motorola.

. Certificate in T1 Installation, Testing, Theory, and repair Tainting,

MTC-Vodafone.

. Certificate in Microwave radio systems installation, Configuration and

troubleshooting, NEC.

. Certificate in Tellabs network management system installation,

configurations and troubleshooting.

. Fiber Optic Fusion Splicing and FTTP Testing: C.O./HUB/Terminal.

. Contract negotiation and Compliance inspector certification training.

. Certificate in AutoCAD 2-D Drawing, NVCC.

. Cisco Certified Network Associate (CCNA) certification training.

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