Engineer Customer Service

Position: Sr. Systems/Network Engineer

Attention: HR #

Enclosed is a copy of my most recent resume for your perusal.

I am recognized as being organized, accurate and thorough in any tasks or

assignments given. My qualification coupled with the dedication and

motivation to succeed, makes me an asset to your organization.

I would like to meet with you or someone on your staff to discuss in detail

my qualification, your objective and my ability to work toward that goal.

Should you have any question or need additional information, I can be

reached at 662-***-**** or cell 901-***-****. Any consideration given

to this letter of application would greatly appreciate.

Sincerely,

Edward O Sykes

E-mail (abl8y7@r.postjobfree.com)

Enclosures

Edward O. Sykes

Professional Summary

. Experience - leading network transition teams including scheduling,

planning and support for installation/de-installation,

planning/preparation of projects.

. Over 15 years of experience in the airline industry, has given me,

valuable Customer Service, Telecommunications, Technical Project

Manager, Field Service Analyst Cisco, Check-point, Firewall, and

Management Skills.

. Recognized as being organized, accurate and thorough in any tasks or

assignments given.

. Provide customers with diagnostic, maintenance and support for all

electronic technology, network and software application deployments.

. Perform technical support and problem resolution of network

components, hardware and software problems.

. Qualifications couple with the dedication and motivation to succeed,

makes me an asset to an organization.

. Distinguished career directing the development of quality networks,

including the design, install, upgrade, configuration and repair, of

fully functional, reliable and secure wide area network systems, with

extensive knowledge, of hardware and software and network

infrastructure, project management, LAN and WAN components,

telecommunication, security solutions and software installation.

. Proven comprehensive industry training that has provided a broad

understanding of preemptive security measures, intrusion detection,

digital electronic and fault Analysis.

Technical Proficiencies:

CCNA LAN/WAN - Interconnecting Cisco Network Devices

MCNNA - Microsoft Certified Novell Netware Administrator

MCSNA - Microsoft Certified Novell Systems Administrator

ICND I - Certified Cisco Wireless Networking Concept & Technology

ICND II - Certified Cisco Installation of WIFI, Aironet Devices, Signal

Antennas

MCSE - Microsoft Certified Systems Engineer (Windows 2003 and 2000)

MCTS - Microsoft Certified Technology Specialist

MCSA - Microsoft Certified System Administrator (Windows NT 4.0 and NT

2000)

MCDST - Microsoft Certified Desktop Support Technician (Windows Vista)

MCWVO - Microsoft Certified Custom Windows Vista and Office 2007

NWA Certification Training - Cisco Routers and Switch

NWA Certification Training - Network General Sniffer

NWA Certification Training - Modem Installation/Support

Work Experience

Northwest/Delta Airlines Corporation - Memphis, Tennessee

June 1994 - March 2009 Senior Network Engineer - Northwest Airlines,

Inc.

March 2009 - August 2009 Senior Network Engineer - Delta Airlines Inc.

I worked in a dynamic and robust environment that provided Field

Service Analyst/Support and Security Administrator Support, for

the NWA/Delta Global Enterprise Network. As a part of a Network

collaborative Team, my responsibility, consists of four unique

areas.

. Administration: Manage and monitored NWA network

infrastructure, that provides first, second and third level

troubleshooting. Assists in the management and control of

network configurations and provides support for networking

issues. VNC, to remote site's and fix or troubleshoot

system problems. Generate, repair orders and dispatch

repair tech.

. Engineering: Implemented computer support enhancements,

that includes both software and hardware updates.

. Architecture: Responsible for doing site survey-defining,

designing and implementing network solutions.

. Project Management: Managed technical projects within their

scope including maintaining, knowledge of industry trends

and practices. My responsibility also consists of making

appropriate Network infrastructure recommendations for all

business and technical aspects, for external service which

enhances the current standard and new propose solutions. I

also worked various shifts to ensure each project was

completed.

Demonstrated capacity to implement innovative security

programs that drive awareness decrease exposure and

strengthen organizations.

Managed all stages of network/system development projects in

the US, Mexico and Caribbean Islands, Jamaica, and San Juan

Puerto. This including requirement for design, architecture,

installations, testing install software, troubleshooting and

providing customer support.

Developing effective security policies and procedures,

project documentation, for technical/business specifications

Maintain various spreadsheets and documentations

administrated and maintained user accounts,

rights/permissions and utilization reports.

Experience providing support/setup installation, for

different networks, troubleshooting of all hardware and

software, including T-1 Connection, Frame-Relays CSU/DSU,

DSL, Gateways, Routers, Switches, Nokia, Nortel, PBX

Telephony, Cisco Corporate Checkpoint firewalls experience,

TCP/IP Routing, KVM switch, Unix/Linux, Net Scout - Sniffer,

Wireless Access products, Microsoft Server, Cisco IOS,

Manager/Monitoring System, Aruba Wireless and Cisco Wireless

Access devices,1142N light Weight/1200 Aironet series, Power

Injector Media Converters, ANT-5959 Aironet, Yagi-2.4 GHz and

Air-Ant 3485P-8.9 DBI Patch, with STP 02.1d/802.1t, File

Servers installs. Working knowledge of VM-ware technology.

Setup and some configuration - terminate fiber and copper

wiring, VOIP, Nortel 8600 Switches, Cisco Routers and

Switches 7500, 2600, switches Catalyst 6500, 5505, 3750,

3550, 2950 series, Cisco ASA Platform, Security products, PGP

Universal Server. Integrated with, NSA VPN, (SSL/IPSC Secure

Computing and Cisco ASA) knowledge. Certified in Network

Routing Protocols, includes EIGRP, BGP, SMTP, FTP, HTTP, OSPF

and VPN Connections.

Familiar with signaling, framing and protocol standard for

circuit using Ghost imaging, TCP/IP, RF, WI-FI and Areonet

frequencies.

Experience using Visio, Radia and TACACS, Access Manager,

LDAP utilities, VLAN, VNC connections and digital

electronics.

Analyzed all system failures, by replacing or coordinating

the backup and replaced both Internal/External DNS of Unix

Server failed equipment. I managed (Accellion) software, for

file transfer to prevent data leaks for secure sent and

received files. Work with Tripwire enterprise, PCI Compliance

and Network Documentation. Used and installed (Radius)

authentication services, Administrated SIM, Security Incident

Management Systems. I diagnosed identified and resolved

network problems.

Computer Science Corporation

Mainframe Computer Operator - May/1993 - May/1994

. Worked with IBM 3070/3278, IBM AS 400, in a MIS environment.

. Responsible for making sure various jobs where spooled in

order to print and all backup tapes or mounted in a 3480-drive

system.

. Utilized master system during peak times, for First Tennessee

Banks.

Experience with SafeNet DataSecure, software and Solar wind

software Work with Q1 and Envision SEM software, Promise

SAN Storage.

. Responsible for pulling and refilling all tapes used, during

each shift.

. Knowledge of Master M-961 storage systems, and Telenex T-1

circuitry with specific IADS component, on a LAN/WAN topology.

RECOGNITION

Certificates of recognition: in Leadership Excellence and

Diversity.

Certificates of recognition: Performance and commitment to

company successes.

Education:

Associate of Applied Science Degree in Electrical Engineering

Attends Southwest Community College for Cisco CCNA Re-

certifications

Contact this candidate