Customer Service Plant

QUALIFICATIONS SUMMARY

Multi-faceted in the die cutting/bindery industry with 34 years of

experience providing superior customer service with confidence while

effectively multi-tasking to meet deadlines. Highly motivated bilingual

professional experienced working in production environments that demand

exceptional technical, organizational and managerial skills. Dedicated to

producing a high quality product, that exceeds industry standards

efficiently and with attention to detail. Experience spans across a

multitude of areas within the industry providing positive results.

MANAGEMENT & SUPERVISION

. Oversaw all operations including but not limited to die

cutting/making, folding, gluing, mounting and hand fulfillment as

owner of a growing die cutting business for 14 years.

. Supervised the operations of various departments overseeing as many as

105 employees to ensure they followed proper procedures, company

standards and OSHA compliance.

. Organized and supervised the packaging process to ensure FDA

compliance.

. Managed hiring, training and scheduling of staff also mediated and

resolved disputes

ADMINISTRATIVE & CUSTOMER RELATIONS

. Handled general accounting functions; payroll, accounts

receivable/payable, invoicing and processing of payments.

. Generated and arranged the production reports for entire plant to

display the progress of the plant on daily basis with headquarters.

. Recruited, secured and maintained new client accounts resulting in an

increase in plant production while generating income of $1 million.

. Assisted clients in the design process to ensure they were receiving

superior customer service and the best results from the equipments

capabilities.

TECHNICAL

. Experienced technician for a vast majority of equipment used in the

industry; Operated and maintained Bobst Die Cutter, Muller Perfect

Binder, UV Coder and others.

. Provided plans for equipment and the production process to plant

management streamlining the process resulting in an increase in

production and ease of use.

. Manufactured flat and rotary dies; worked with corrugated packaging

and displays.

EMPLOYMENT HISTORY

PLANT SUPERVISOR, American Bindery, Pennsauken, New Jersey, 2008 - 2010

CEO/PRESIDENT/OWNER, Falcon Die Cutting, Pennsauken, New Jersey, 1993 -

2007

PRESS OPERATOR, Oxford Bookbinding, Philadelphia, Pennsylvania, 1991 - 1993

DIE MAKER, American Die Cutting, Pennsauken, New Jersey, 1990 - 1991

SUPERVISOR, Packaging Coordinators Inc., Guaynabo, Puerto Rico, 1987 - 1990

DIE MAKER, Triangle Container, Philadelphia, Pennsylvania, 1984 - 1987

JOURNEYMAN/DIE MAKER, Die Cut Specialty, Philadelphia, Pennsylvania, 1976 -

1983

PROFESSIONAL EXPERIENCE

AMERICAN BINDERY, Pennsauken, New Jersey 2008 - 2010

PLANT SUPERVISOR

. Supervised plant operations for die cutting/making, folding and

fulfillment departments

. Ensured staff was following company standards to produce products of

high quality

. Maintained machinery in the event of failure to avoid stops in

production

. Monitored production process to make sure they were aligned with

company goals

. Assisted on the production line to lead by example and display proper

procedures

FALCON DIE CUTTING, Pennsauken, New Jersey

1993 - 2007

CEO/PRESIDENT/OWNER

. Recruited and secured client accounts; maintained relationships for

all clients

. Handled general accounting duties including invoicing and processing

payments

. Observed production process to identify any inefficiencies needing

improvement

. Monitored production of plant to evaluate and plan for future projects

. Assisted in the technical duties of maintaining and operating

machinery

. Handled recruitment, hiring, training and scheduling of staff

. Provided input to clients on designs to improve marketing based off

experience

OXFORD BOOKBINDING, Philadelphia, Pennsylvania

1991 - 1993

PRESS OPERATOR

. Operated die cutting, bindery and UV coding machinery

. Assisted in various aspects of the bindery department

. Handled some maintenance and troubleshot problems in machinery

AMERICAN DIE CUTTING, Pennsauken, New Jersey 1990 -

1991

DIE MAKER

. Accountable for the manufacturing of dies

. Operated, maintained and troubleshot problems in the presses

. Manufactured and assisted in the design of dies

PACKAGING COORDINATORS, INC, Guaynabo, Puerto Rico

1987 - 1990

PLANT SUPERVISOR

. Liaison to headquarters stationed in New Jersey, reported progress of

plant

. Generated production reports detailing the plant's posture in every

department

. Supervised and lead production process of entire plant

. Operated and troubleshot die cutting/making machinery

. Responsible for ensuring packaging guidelines followed FDA regulations

. Supervised over 100 employees ensuring they followed proper procedures

EDUCATION & SKILLS

OLNEY HIGH SCHOOL, Philadelphia, PA

Graduated 1976

. Proficient in Microsoft Applications and Internet; Word, Excel,

Internet Explorer

. Fluent in Spanish

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