Customer Service Sales

ROBERT D. STED

***** ********* **** **. *****: 440-463-

0020

Strongsville, OH 44149

Email: abl7et@r.postjobfree.com

OBJECTIVE:

To obtain a challenging position utilizing my problem solving, customer

service and communication and computer skills.

SKILLS AND QUALIFICATIONS:

. Ability to explain difficult concepts to customers in an easy to

understand manner.

. Ability to multi-task while remaining organized and meeting time

constraints.

WORK EXPERIENCE:

Lazorpoint

Independence,OH

Appointment Setter/Telemarketing

2010

. Made cold calls to company CFO's and CIO's to set up meetings for

Cisco

Partners to make sales presentations for data center product.

Consultant

Cleveland, OH

. Researcher for recruiter for open positions in industrial sales

fields. 2006-2009

Provide hardware/software support for small businesses.

Sterling Inc.

Fairlawn,OH

Credit Analyst/CSR

2001-2005

. Reviewed customer transactions for credit approval and credit line

increases.

. Provided customer service for field personnel over the phone by

providing timely responses to inquiries.

. Solved problems with customer accounts and disputes with credit lines.

MCSi

Strongsville,OH

Field Service Engineer

2000-2001

. Provided hardware and software support for users of large networks via

telephone,

e-mail, and in person for several large clients.

. Solved problems with user access and logins to network, provided

support for various software packages, email and proprietary programs.

EDUCATION:

Kent State University, Bachelor of Business Administration, Marketing.

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