Customer Service Human Resources

JENNIFER LASH

**** ******* ****** • Silver Spring, MD 20902

abl75e@r.postjobfree.com • 240-***-****

EXECUTIVE SUMMARY

Human Resources professional with 6+ years of experience in benefit management, vendor management,

HRIS implementation/maintenance, federal and state compliance and employee relations. Skilled in

collaborating with the Executive Team to support and develop corporate goals. Able to quickly adapt and

succeed in highly dynamic environments. Adept at addressing and implementing strategic plans and

Merger and Acquisition integrations.

PROFESSIONAL EXPERIENCE

SHIONOGI INC. – Atlanta, GA 2007 - 2010

Manager of Compensation, Benefits & HRIS

Strategic HR Manager with a focus on b enefit renewals, vendor negotiation and benefit cost analysis

to ensure optimal benefits for employees with benefit cost sharing that was appropriate to our market.

Transformed the Benefits Department from an administrative role to a strategic business partner by

collaborating cross-functionally to ensure proper implementation of benefits and HR systems.

Conducted extensive analysis of existing benefit plan design and implemented three new vendors for

2010 renewal, saving an estimated $500,000.

• Implemented HIPAA training and gap analysis. Formed HIPAA cross-functional review

committee to ensure compliance across departments.

• Led benefits department through three acquisitions and one merger. Performed due diligence

on prior benefits and worked with vendors to ensure smooth transition for employees.

• Researched, designed and implemented company’s first Wellness Program, including an

incentive program for healthy behaviors and educational resources for employees.

• Implemented e-Compensation process and rolled out company-wide, eliminating paper

processes and ensuring adherence to company guidelines.

• Outsourced FMLA process from RFP through vendor selection, building of interfaces and

employee communications

• Maintained job descriptions and salary reviews to ensure alignment with company salary

ranges and pay for performance philosophy.

Benefits Administrator

Assisted employees in utilizing and understanding their benefit programs. Accountable for ensuring

compliance with state and federal laws and reporting requirements. Conducted new hire orientation

and open enrollment benefit fairs. Administered FMLA for 1,000+ employees. Designed and

implemented organization’s first Total Rewards Brochure to illustrate value of benefits and

compensation to employees.

• Processed all immigration requests and filings (including but not limited to H1-B, Green card,

Inter-Company Transfer, E-2, etc).

• Established cross functional teams for Risk Management to ensure timely renewal and

reporting.

• Participated in several national benefit surveys and provided recommendations to senior

management based on those findings.

CRISPIN, PORTER & BOGUSKY – COCONUT GROVE, FLORIDA 2005 – 2007

Quality of Life Coordinator

Human Resources Generalist with a strong understanding of benefits plan design and administration.

Managed employee relations in accordance with the organizations policies and practices. Provided

performance coaching, counseling and discipline when required. Performed monthly audits of

insurance invoices and payroll system to avoid over billing or incorrect information. Developed and

maintained strong relationships with vendors.

• Provided a high level of customer service to Team Members while upholding confidentiality

• Presented weekly New Hire Orientation and Benefit enrollment meetings

• Managed all aspects of benefit plans, including but not limited to Medical, Dental, Life,

Disability and 401k

• Ensured compliance in accordance with OSHA, FMLA, ADA, and EEO as well as all safety

training

BROADSPIRE, INC. – PLANTATION, FLORIDA 2004 - 2005

Family and Medical Leave Coordinator

Highly proficient in federal and state FMLA and Disability regulations. Able to maintain professional

relationships within a highly confidential atmosphere. Worked closely with managers to ensure

successful return to work of employees while maintaining their safety as well.

• Manage and administer all aspects of FMLA related issues for Broadspire Team Members and

Platinum Equity companies.

• Evaluate processes to ensure efficiency and precision in reporting and claim management.

• Ensure company policies and Team Handbook remain compliant to local and state laws.

• Work closely with Short Term Disability to ensure accuracy of records.

Benefits Specialist

Coordinated benefit programs for 3,300+ Team Members in numerous locations across

the U.S. including Medical, Dental, Vision, STD, LTD, AD&D, Life Insurance, and 401K programs.

Provided support and guidance for employees/executives via phone, email, and face-to-face.

• Audited billing invoices on a monthly basis

• Developed New Hire Orientation protocol

• Produced and implemented STD/LTD audit

• Maintained COBRA enrollment to ensure company compliance with state and federal laws

• Produced and implemented benefit deduction audit and collections system

EDUCATION & PROFESSIONAL AFFILIATIONS

Slippery Rock University, Slippery Rock, PA

B.S. in Business Administration

Minor in Psychology

Alpha Kappa Psi Alumni

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