Customer Service Management

Aisel Yanil Roman-Perez

**** ********** **

Blacklick, OH 43004

Phone: 787-***-****

Email: ***************@*******.***

WORK EXPERIENCE

Curtis Instruments, Inc 5/2007 - Present

Carolina, Puerto Rico US

Manufacturing Process Supervisor

* Supervise three line product including assemblies operations, touch up

and ICT, final assy, test and packing operations areas.

* Oversee daily set up of machinery and equipment prior to production for

efficient and effective operation.

* Manage and solve quality and process issues.

* Plan, direct, and coordinate all work to be completed by employees.

* Ensures associates have the resources and tools needed to perform their

job successfully.

* Monitor performance and implement progressive discipline. Administers and

manages the corrective action process when necessary.

* Monitor production process to insure smooth flow and resolves operation

problems.

* Develops and executes appropriate plans to achieve desired results in a

timely manner.

* Develops and implements the appropriate labor plan based on forecasted

units and hours

* Transcribe reports and documentation to be submitted to Department

Manager

* Compose and type correspondence from brief, written, and oral

instructions

* Obtain information through researching regulations and previous

correspondence

* Develop and maintain a lean manufacturing process. (Lean Six Sigma)

* Inspect products; perform material testing and operations to insure

quality

* Assists department employees with production duties as needed.

*Responds to associates inquiries and issues ensuring appropriate and

timely follow-up is completed

*Conducts department activities that allow associates to feel connected and

informed.

*Shares appropriate and timely information with associates, peers and

leaders.

* Prepare reports, spreadsheets, and various database information and

calibration of tools.

* Performed new employee orientation

* Process employee times cards

* Interview and hire new personnel in accordance with policies and

requirements that were established in conjunction with top management.

* Conducts Monthly Performance Reviews with each associate

* Maintain training and personnel files

* Coach associates to maximize performance using established coaching

methods.

* Promote and maintained good employee relations

* Report production information to upper management

* Consult with engineering and maintenance personnel relative to improve

production and quality of products

Hewlett-Packard 9/2006 - 5/2007

Aguadilla, Puerto Rico US

Manufacturing Process Supervisor

* Supervised 35 employees on SMT, placements, back loading operations, test

and packing area and met the goals of the company successfully.

* Be proactive in all circumstance providing real ideas and solutions.

* Motivated all the resources creating a positive environment and provided

proving solving solutions.

* Created brainstorming teamwork.

* Created new data sheets to measure production and efficiency.

* Supervised SMT, Placements, back loading operations, test and packing

area.

* Provided proving solving solutions.

* Created new datasheets to measure production and efficiency.

* Created a brainstorming teamwork.

* Purchased material

* Performed new employee orientation

* Processed employee times cards

* Interviewed and hired new personnel in accordance with policies and

requirements that were established in conjunction with top management.

Symmetricom 8/2004 - 9/2006

Aguadilla, Puerto Rico US

Manufacturing Group Lead Coordinator

* Worked to meet the weekly goal of shipments and given a good service for

the requirements of the client.

* Lead a group of peers to be success in their areas by utilizing

Motivation and created a good working environment.

* Problem solving ideas.

* Supervised SMT, assembly, second operations, test and shipping area.

* Coordinated and assign daily work to the employees.

* Responsible of meeting the company's goals under high quality procedures

and safety regulations.

* Maintained daily transactions to measuring production and efficiency.

* Provided the necessaries tools to the employees to ensure daily planned

goals.

* Realized administrative process related with absence notification and

assistances (punch).

* Utilized a variety of computer programs, including databases,

spreadsheets, word processing and custom designed software to perform daily

operations

* Performed a variety of administrative duties; typing, photocopy of

documents, scanning of documents

* Performed new employee orientation

* Processed employee times cards

* Interviewed and hired new personnel in accordance with policies and

requirements that were established in conjunction with top management.

Hewlett-Packard 1/2002 - 7/2004

Aguadilla, Puerto Rico US

Inventory Auditor

* Maintain all raw materials in order and track.

* Keeping LIFO and FIFO strategies up to date.

* Assisted the supervisor in managing all the employees of the shift.

* Provided problem solving solutions.

* Provided information to supervisors, fellow workers and subordinates by

exchanging information face-to-face, in writing, or via

telephone/electronic transfer.

* Worked with SAP inventory system.

* Analyzed SAP Contingency Plan on the Staff Meetings.

* Kept production and inventory up to date.

* Analyzed daily transactions done by the operators.

* Conducted assistance to operators when in need of executing transactions.

* Maintained a daily report of the on Hold inventory and provide the

Engineers, Supervisors and the Inventory Team with the updates.

* Provided trainings to fellow workers every time need it in SAP and

procedures.

* Provided a daily report and information to Reliability Laboratories in

the collection of sampling in the monochrome and color lines.

* Recorded Retention

* Analyzed daily transaction done in the warehouse.

* Confirmed and checked warehouse inventory.

* Managed all recyclable materials.

* Maintained record of all loaned materials.

* Issued Purchase orders of all material for the production line, including

Packaging and PCC.

* Received and distributed material requisitioned.

* Certified quality inspector of the manufacturing area.

* Certified as Operator Level One, OP Two, OP Three.

* Certified in the assemblies in building color ink cartridges.

* Certified in CPM (Continue Process Monitoring).

Egberto Sanchez 1/1997 - 1/2001

Aguadilla, Puerto Rico US

Engineering Assistant

Prepare work building construction permits for ARPE.

El Olivo Market 1/1995- 2000

Aguadilla, Puerto Rico US

Owner Assistant

*Manage Inventory

*Issue Purchase Orders

*Manage Purchase Orders

*Manage all market inventories.

*Manage the internal accounting of business.

*Provide Customer Service

EDUCATION

Universidad Metropolitana

Aguadilla, Puerto Rico US

Master's Degree Business Administration- 3/2007

42 trimester

Major: Human Resources

Minor: Management

GPA: 3.71 out of 4.00

Honors: magna cum laude

Relevant Coursework, Licensures and Certifications:

Courses in Lean Six Sigma.

Courses in Good Documentation Practice.

Good Manufacturing Practices.

Certification in Training the trainer.

Good and effective presentations.

Universidad del Este

Manati, Puerto Rico US

Bachelor's Degree Business Administration- 5/2004

138 Semester Hours

Major: Computer Information Systems

Minor: BA

GPA: 3.45 out of 4.00

Honors: cum laude

JOB RELATED

TRAINING

Self student of labor laws

Thesis of emotional intelligence in the work.

Good and effective work presentations.

Training the trainer.

Certification in Supervision and Management in labor relations.

Bilingual (Spanish and English)

Excellent ability in customer service and interpersonal skills

Time Management, Multitasked and fast learner

Available to relocate

Self Starter and able to work independently

Knowledge in Microsoft Office 2000

SAP

ORACLE

Certified in GDP'S (Good Documentation Practices)

Certified in GMP's (Good Manufacturing Practices)

Microsoft Access

Power Point

Internet

MS Excel

Web Management

Excellent ability to customer service, reading comprehension, time

management,

learning strategies.

Writing, speaking and developing suggestion or approaches for implementing

planning

ideas.

Clerical, word processing, make copies, answer the phone, distribute mail

and

correspondence

Team Worker

Multitask Oriented

Interpersonal, Analytical, Training and Technical Skills

Interviewed candidates for employment

LANGUAGES

English

Spoken: Intermediate

Written: Advanced

Read: Advanced

Spanish

Spoken: Advanced

Written: Advanced

Read: Advanced

PROFESSIONAL

PUBLICATIONS

Thesis: Emotional Intelligence in the work area.

REFERENCES

Miguel Repollet Hewlett_packard Manager of the company

Phone Number: 787-***-****

Reference Type: Professional

Itziar Igartua

Columbus

Phone Number: 614-***-****

Email Address: *************@*****.***

Reference Type: Personal

ADDITIONAL

INFORMATION

Bilingual Spanish and English

Proficient in : ORACLE, SAP, Microsoft Word, EXCEL, Power Point

Web Management, Access, COREL, Outlook, Microsoft Office 2000, Windows XP,

Windows Vista

Certification in Supervision and Management in Labor Relations

Certification in Good Documentation Practices

Certification in Good Manufacturing Practices

Contact this candidate