Customer Service Manager
Resume:
Melissa A. Bryant
Mount Pleasant, SC 29466
abl4of@r.postjobfree.com
________________
Objective To secure a Loan Review Analyst career with a stable and secure
institution.
Work experience August 2008 – present Carolina Federal Savings Bank
Loan Department Manager
Manage and be responsible for all aspects of the loan department for the
bank with 61 Million in assets.
June 2005-August 2008 Tidelands Bank
Loan Assistant/Loan Processing Specialist II
Process from start to finish all types of loans,
sometimes under extreme deadlines. Adhere to
FDIC and bank policies for loan procedures.
interact with loan officers, attorneys and
customers. Disburse draws on construction loans,
keeping an accurate log of disbursements.
Pull credit, flood certifications, home value
explorers and order appraisals as needed per
loan officer. Process and mail loan bills. 2006
recipient of the High Tide Award. This award is
picked solely by Tidelands CEO, it is given to the
employee that consistently goes above and beyond.
2006 was the first year in bank history that the
High Tide award was given.
In February 2007, I started as the only Loan
Processing Specialist for all of the commercial
lenders. I was responsible for writing the policies
and procedures for this new
position/department which is in Tidelands Bank
Policy manual today.
Mar. 2005-May 2005 First Federal of Charleston
Teller
Accurately perform all types of teller transactions.
Suggest additional products and services to
customers. Help manage everyday tasks at the
branch.
2002 – 2005 Citizens National Bank, TN
Personal Banker
Financial Service Representative
Part-time Teller
Throughout my development with Citizens
National Bank my responsibilities and knowledge
have grown to the final position of Personal
Banker. The training program for Personal Banker
allowed me to learn all aspects of maintaining a
branch, including lending and loan processing. Some of these skills are
included in the following:
Perform all types of teller transactions
Open all types of accounts offered
Daily vault operations
Daily ATM operations
Opening and closing the branch in accordance with dual control
guidelines
Managing daily NSF reports
Able to fully process a loan from application
To closing with the customer
Meet monthly and quarterly personal
and branch goals
2001 – 2002 Sevier County Animal Clinic
Receptionist
I was recruited for this position by the office
manager because I was a client of theirs for my
pets and they knew what an asset I would be. At the time, there were six
doctors and 2 groomers at the practice.
Managing multi-line phone systems
Handling clients in a courteous and professional manner in all
situations. (ie; death of a pet, not able to pay a bill)
Being able to perform multiple tasks in an extremely fast paced
environment
1999 – 2001 Home Federal Bank
Teller
Secondary vault teller
Cross trained Customer Service Representative
I started Home Federal Bank after leaving five years of retail
management. I loved the stability of banking, and settled right in. After
my first ninety days of employment I was trained as a vault teller then
trained to open new accounts. While employed with Home Federal I
completed the Principals of Banking college course. I was able to
maintain a perfect balancing record for twenty six out of the twenty nine
months employed.
Education 1995 Graduate of Sevier Co. High School
Sevierville, TN
2000 AIB Principals of Banking Course
References Kelly Martin 865-***-****
Friend since 1999
Ashley McGothlin 843-***-****
Friend since 2008
Tina Adams 843-***-****
Coworker (since 2008) and friend since 2006
Ken Pickens 843-***-****
Professional and personal known since 2005
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