Project Manager Process Improvement
Resume:
Elizabeth A. Hill, PMP
E-mail address: abl4l0@r.postjobfree.com
Objective
Senior Project Manager or Program Manager opportunity that allows for
successful delivery of multiple concurrent technology or software
development projects.
Summary
o Measureable results delivering multiple concurrent high profile software
development projects.
o In-depth experience with process development, process models, compliance
and quality initiatives.
o Self-motivated individual with exceptional communication, organizational,
project management, and team leadership skills. Work well independently,
within teams and under "stressing" circumstances. Highly developed
ability to prioritize and complete multiple tasks.
o Experienced decision-maker, creative when solving problems, excellent
judgment and discretion regarding highly sensitive issues.
Certifications & Training
o PMP certified, member of the PMI
o CMMI training and certification
o ITIL Foundations training and certification
o MS Project training
o Presentation Skills training
Computer / Technical Skills
Microsoft Office Suite (Word, Excel, PowerPoint, Access and Outlook),
Microsoft Project, processMax, Clarity, SAP, Quality Center, Visio,
Morningstar Principia Pro, Adobe Suite (PageMaker, PhotoShop, Acrobat,
Illustrator and Distiller). Enjoy learning new business tools.
Professional Experience
GTECH Corporation
Project Manager
4/2007 - present
o Manage multiple concurrent software development projects through
lifecycle of planning, requirements, design, development, testing and
closure with a budget of approximately $500,000 per initiative
o Deliver projects consistently on time, within budget and exceptional
customer ratings
o Follow CMMI level 4 processes
o Develop project objectives and define scope
o Manage project schedule utilizing MS Project
o Manage budget, resources and materials committed to the project utilizing
Clarity
o Facilitate team building and communication
o Provide leadership, direction, and decision making
o Develop and maintain software requirements and traceability
o Develop detailed product specifications including use cases,
functionality requirements and screen designs
o Write and oversee all aspects of the development of project plan
o Maintain documentation, quality, and change control processes
o Conduct risk assessment of factors facing the project
o Ensure timely and quality product and service deliverables to the
project, including managing defect removal efficiency
o Primary interface between GTECH and the customer project team
o Coordinate all project matters and monitor on a daily basis
o Report progress on a weekly basis, including schedule tracking,
quantitative metrics analysis, financial tracking and forecasting
o Lead lessons learned post project review to improve future projects
o Perform post project employee performance reviews and bonus
recommendations
Accenture
Texas ACCESS Alliance (project ended)
CMMI Quality Specialist
12/2006 - 4/2007
o Manage all CMMI activities, identify gaps and rollout process improvement
o Deliver Quality Process Improvement, CMMI, and Peer Review training to
the project
o Facilitate CMMI Best Practices Reviews and manage the collection,
reporting and completion of results and required action items
o Coordinate implementation of action items with appropriate Process
Improvement and/or Technical Operations personnel
o Create documentation of CMMI activities for program
o Prepare monthly CMMI status report for client
o Act as liaison to Quality Process Improvement group for corporate-wide
initiatives
o Conduct quality reviews and audits of identified process areas
o Provide communication on key issues to program teams
o Role was short-lived due to the State cancelling the program due to
numerous issues with the contract
GTECH Corporation
Standards Compliance Lead
5/2005 - 12/2006
o Audit multiple simultaneous software development projects to ensure
project management best practices and CMMI Level 4 processes are being
followed and report results to senior management
o Spearhead process improvement initiatives
o Mentor and train project teams to ensure understanding of the Standard
Project Process
o Lead in transitioning the entire organization to CMMI Level 4
o Technical role in testing activities for our process and documentation
repository processMax
GTECH Corporation
Project Coordinator
5/2004 - 5/2005
o Project coordinator for multiple sites for Technology Services within
Systems & Solutions Delivery
o Fulfill the Software Configuration Management Lead role for all batches
which includes version and change control, running baselines, performing
audits and managing releases
o Work closely with engineers and Quality Assurance
o Ensure adherence to CMM Level 3 practices & quality standards
o Work with compliance to maintain high scores across projects,
consistently achieving scores of 90% or higher
o Promote best practices within the organization and develop new processes
as necessary
o Schedule, prepare agendas and minute meetings (kickoff meetings, weekly
status meetings, technical interchanges, work product inspections, phase
readiness reviews, senior management reviews, lessons learned)
o Serve as Moderator and Scribe for meetings and inspections
o Continuously and diligently audit batches which includes tracking action
items, decisions, defects, risks, change requests, tailoring requests,
peer reviews and work product statuses and workflow sequences
o Complete weekly status reporting activities which includes tracking
financial information using SAP, updating status reports, and other
custom reports
o Adapt well to constant changes in deliverables and schedules
o Work with team members and Sites to resolve any issues or conflicts and
provide training assistance
o Follow through with closure activities for all batches
o Maintain open communication channels with all parties
The 401(k) Company
Marketing Product Manager
8/2000 - 5/2004
o Manage multiple clients through entire relationship, from proposals and
RFPs, through client acquisition and maintaining the relationship through
contract and identifying enhancements
o Develop sales presentations and marketing packages, lead client visits
and deliver sales presentations
o Manage team that responses to RFPs and RFIs, which includes completing
questionnaires, gathering materials, researching, compiling, technical
writing, editing and proofreading the entire proposal response package
o Lead team meetings, identify issues and risks and track to resolution
o Prepare weekly and monthly status reports, financial analysis and other
summary reports and report to senior management
o Perform research and analysis and customer database management
o Produce the content for the quarterly newsletter mailing
o Regularly contribute to special sales and marketing projects, working
closely with other staff and departments
o Prepare team evaluations and post live review during closure
o Earned QKA and QPA certifications
AIM Technologies, Inc.
Project Manager
8/1997 - 7/2000
o Manage multiple projects through lifecycle of planning, execution,
monitoring, control and closure
o Lead team of developers and testers to keep project on track
o Work extensively with the customer to gather and refine requirements
o Estimate budget and effort required to deliver products
o Utilize risk mitigation techniques to ensure successful delivery
o Report project status to senior management including overall status and
financials
o Lead for developing a Project Management Office (PMO), including creation
of a reliable process model
o Develop and maintain templates, guidelines, and mentoring
Cyberworks Software
Project Analyst
12/1995 - 8/1997
o Coordinate resource requirements for projects
o Create and maintain project plans
o Coordinate and schedule all weekly meetings, technical meetings, and post
live reviews
o Prepare status reports and distribute to stakeholders
o Create correspondence, reports, manuals and reference guides
o Perform financial analysis, maintain and monitor budgets
Contact this candidate