Engineer Technician

RANDY MERICLE

*** ****** ****** ( Holland, Ohio *3528

419-***-**** ( abl4a8@r.postjobfree.com

FIELD SERVICE / TECHNICAL SUPPORT TECHNICIAN

Technically accomplished solution engineer with more than 20 years of

experience leading network/system support in cross-platform enterprise

environments. Comprehensive skills in deployment and maintenance of IT

systems and processes, including on time under budget delivery, stakeholder

interactions, and engagement of auxiliary departments to achieve set

milestones. Demonstrated ability to build proprietary solutions and

implement new technologies both alongside and in place of existing systems.

Skilled in network architecture, engineering, and deployment. Able to

interface with internal/external clients to provide broad systems support.

System Migration ( Systems/Network Architecture ( Change Control Process (

Client Interfacing

Quality Assurance ( Telecommunications ( Troubleshooting ( Network/Data

Center Operations

Equipment Inventory/Maintenance ( Technical Documentation ( Process

Modeling ( Fault Analysis

PROFESSIONAL EXPERIENCE

THE REYNOLDS & REYNOLDS COMPANY, Dayton, Ohio

Technical infrastructure and support company servicing all facets of

worldwide automotive retail.

Field Engineer (2001 to 2010)

Interfaced with clients, performing remote and onsite installation and

repair service in the Northwest Ohio region and southern Michigan. Managed

troubleshooting and configuration for servers, workstations, and

laser/impact printer installation and repair. Independently maintained LAN

communication services, as well as routers, hubs, and switches. Analyzed

technical infrastructure and provided client support to meet operational

needs and system functionality. Identified root cause for complications and

applied appropriate corrective action. Employed diagnostic tools, service

aids, and meticulous documentation to assess and resolve hardware failures.

Documented processes to contribute to comprehensive knowledge-sharing.

. Maintained a 97% error-free parts inventory valued over $50K with more

than 300 parts.

. Achieved a 95% rate of same day service, strategically planning and

coordinating all repair activities for over 100 clients.

. Circle of Excellence Award 2005

UNITED STATES MARINE CORPS, Active Duty, Worldwide

Military branch delivering combined-arms task forces to global crises, with

230,000 members.

Department Chief, Digital Data Systems Technician (1998 to 2001)

Acted as primary Network Administrator for a 400+ Windows NT/Exchange

System. Ensured uninterrupted information service, with minimized downtime.

Directed operations in collaboration with the Naval Aviation Logistics

Command Maintenance Information System and the Shipboard Uniform Automated

Data Processing System. Managed all aspects of CAT5/Fiber LAN topology,

including integration, configuration, and system maintenance. Responded to

internet connectivity issues and managed all facets of network and computer

installation and repair.

. Earned multiple awards for outstanding service and leadership, including

2 Navy Commendation Medals, 3 Navy Achievement Medals, and 6 Good Conduct

Medals.

. Honorably served as the Command Color Guard Coordinator.

RANDY MERICLE

Page 2 ( abl4a8@r.postjobfree.com

UNITED STATES MARINE CORPS, Continued:

Staff Non-Commissioned Officer In Charge, Digital Data Systems Technician

(1992 to 1998)

Directed a unit of Marines managing information systems in critical time-

sensitive environments. Installed, configured, and maintained networks and

individual workstations to ensure optimized functionality and connectivity.

Documented network architecture and systems integration to prevent future

issues, and conducted all backup and regular maintenance protocol for

hardware and integrated software.

Hawk Missile Battery Control Center Technician, Depot Level (1990 to 1992)

Managed systems operations in the top-tier control center for long-range

missile testing, training, and deployment. Conducted major repair,

overhaul, and rebuilding of weapon systems, parts, assemblies, and

subassemblies. Provided technical assistance during configuration,

assembly, maintenance, and testing. Managed inventory and ensured accuracy

and operability of units.

Hawk Missile Radar Technician

Performed maintenance and repairs on advanced weapons systems and

sophisticated guidance systems. Installed and maintained communications and

tactical system operations, including network administration, hardware

functionality, and systems administration.

Pulse Radar Repair Mechanic

Managed coherency and ambiguity to accurately detect target location for

stationary and mobile targets. Monitored maintenance of electromagnetic

microwave pulses, gauges, and operability of mission-critical tooling for

aviation and nautical vessels.

Security, Marine Barracks

Ensured safety of personnel, facilities, and equipment for a high-profile

location in Annapolis, Maryland. Managed ID authentication processes and

validation of access. Participated in security activities including

monitoring, surveillance, investigation, and engagement.

EDUCATION

Certificate in Computer Applications and Networks

Coleman College, San Diego, California

TECHNICAL PROFICIENCY

Desktops, Workstations, Laptops, Servers, IBM x305/306/345/346 Server

Repair, Cisco Switch/Router Configuration, TCP/IP LAN/WAN Administration

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