Administrative Assistant Customer Service

Precious Hicks,

*** ********** *****, *******, ** 23661

Phone 757-***-****

E-Mail: abkzuu@r.postjobfree.com

OBJECTIVE: Seeking an Administrative Assistant position.

EDUCATION:

Medical Careers Institute, Newport News, VA JANUARY 2009-APRIL 2010

. Associate's Degree of Applied Sciences in Medical

Administration.

EXPERIENCE:

NCO Customer Management, Hampton, VA April 2010-Presnt

CUSTOMER SERVICE REPESENTATIVE (Tech Care)

. Ability to adapt to change.

. Troubleshoot customer's cellular phones and laptop sticks for T-

Mobile.

. Answer any customer's questions about their phones.

. Upgrade and Exchange customer's handsets (phones).

. Provision customer's accounts.

. Visual audits on customer's accounts.

. Ability to change features on a customer's phones.

Ambulatory Foot & Ankle Center, Hampton,VA March 2010-April 2010

EXTERNSHIP (Medical Administrative Assistant)

. Routine typing.

. Scheduling appointments.

. Pulling charts/files.

. Filing.

. Lead patients to an exam room.

. Measure patient's feet for diabetic shoes.

. Answer patient's questions.

. Set up consultations for the doctors.

. Call patients if they missed appointments.

. Write-up superbills.

. Make sure that a patient has authorization for DME products.

Wal-mart, Williamsburg, VA. November 2009- April 2010

TLE SALES ASSOCIATE

. Answer the phone.

. Type up customer's orders.

. Check customers out.

. Zone items.

. Clean up the area.

. Answer any customer's questions.

. Make reservations for customers.

KMART, Yorktown, VA. July 2008 - August 2008

CASHIER

. Sold clothing items, food and personal items to customers.

. Took payments in forms of cash, credit cards, checks and gift

cards.

. Provided excellent service.

. Bagged clothes and groceries.

. Answered any questions that the customers may have.

Water Country USA, Williamsburg, VA June 2008 - September

2008

Area Hostess/Cashier

. Kept the park clean.

. Provided world class service.

. Answered questions for the guest.

. Re-stock the food bar.

. Took payments in the forms of cash, credit cards or meal

vouchers.

. Sold souvenirs to the guest.

Flamingo Joe's, Hampton, VA November 2006- August 2007

Cashier

. Sold souvenirs to customers.

. Restocked items.

. Took inventory.

. Kept the area clean.

Williamsburg Resort, Yorktown, VA October 2006-November

2006

Telesales Rep.

. Sold timeshares.

CERTIFICATION: October 2009- Present

. CPR CERTIFIED

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