Customer Service Sales

MICHELLE R. DAVIS

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**** ************ ** *******, ** 37013 615-***-****

abkznn@r.postjobfree.com

QUALIFICATIONS

Customer Service Professional recently awarded a Bachelor of Science

now seeks an opportunity within your organization. I am a self-

motivated innovator with a record of success whom specializes in

Customer retention, troubleshooting, and problem resolution. Leads by

example and establishes a professional work environment.

EXPERICENCE

Customer Service Rep II T-Mobile USA

2005-Present

. Promoted from Customer Care Rep I to Customer Loyalty Team

Responsibilities:

. Demonstrated ability to gain customer trust and provide exceptional

follow-up, leading to increased repeat and referral business. Create

customer satisfaction and loyalty, thru effective and timely

resolution of customer inquiries.

. Expertise in resolving escalated customer service issues by

identifying customer needs and presenting appropriate company product

and service offerings.

. Increase revenue via execution of various sales initiatives.

. Additional projects as assigned such as TCC floor support

Business Specialist III Sprint PCS/Convergys, Nashville, TN

2002-2005

. Promoted from Business Specialist to Business Specialist II

. As a Business Specialist III, I handled calls from the top 15% of

Business customers regarding billing, technical issues, general

inquires, as well as customers considering terminating service.

. Assisted management taking escalated calls from customers, also

provided on the job training for less experienced specialist.

. Responsible for up selling and introducing new and existing products

and services.

Enrollment Advisor Electronic Data Services-Troy, MI

2001-2002

. Interfaced with customers, local auto dealers, and technicians with

the activation and deactivation of satellite services within their

vehicles.

. Resolved all customers' inquiries, as well as assist them with

troubleshooting equipment.

Sales Consultant Action Nissan -Nashville, TN

2000-2001

. Assisted with monthly sales goals by providing product knowledge to

maximize sales volume, selling both new and pre-owned vehicles.

. Built rapport with potential and existing customers building a

portfolio of repeat business for the company.

Transit Bus Driver Smart Transportation - Detroit, MI

1994-2000

. Professionally trained to safely maneuver 40ft line haul coaches for a

Regional company on designated routes daily.

. Provided customers with friendly reliable transportation service on a

daily basis.

. Demonstrated excellent ability to exercise good judgment and to think

on feet while handling loads of up to 60 passengers.

. Responsible for daily inspections of the vehicle. As well as the

collections of fares.

EDUCATION

Tennessee State University

Nashville, TN

Bachelors of Science in Arts& Sciences

May 2010

Nashville State Community College

Nashville, TN

Associate of Science in Psychology

May 2006

References available upon request

Contact this candidate