Customer Service High School

Lisa M. Lanham

**** ******* **** ****

Harrison, TN 37341

Cell: 352-***-****

Email: abkyxb@r.postjobfree.com

Objective:

To secure a position with a well established organization that will allow

for growth and stabilit

Functional Summary:

I was employed by Woods Printing in Ocala, Florida for almost twenty-two

years. During my career at

Wood's, I operated equipment for production, worked on graphic design and

layout, and managed billing,

banking, and business operations. I was dedicated and had a strong

commitment to the company, but had

reached an end for growth and advancement.

Employment

August 1988 to April 2010

Woods Printing of Ocala, Inc., Ocala, FL

Computer Graphic Design: Corel Draw and Trace; Microsoft Word, Publisher,

and Excel. I created all

the artwork for the offset printing jobs that came into the shop. We

produced stationery, business

cards, business forms and a very large portion of our business was sports

programs. Every year I

created numerous seasonal sports books for the local high schools'

football, basketball, baseball

and other sports programs.

Computer-based Business Management: Quick Books Pro. I set up the company's

billing system

base and trained all the necessary employees on how to use Quick Books.

Daily, I invoiced jobs,

created price quotes and posted payments. Woods Printing also utilized a

reverse banking system

where I sold the receivables on-line to Gold Leaf Financial Services. I was

in charge of the weekly

selling of the receivables and I also generated the reports showing the

deposits and posting of the

payments from our customers.

Equipment: Multiple Sharp and Konica copiers. I ran multiple units that

were connected to and run

straight from the computer. Not only were standard copy jobs produced, but

more complicated

finished folded booklets.

Laser Engraving: Five years ago, Woods Printing began producing awards such

as plaques and

trophies. I am proficient using a Universal brand laser engraver and

designed and engraved awards

made of wood, acrylic, plastic, metal and glass.

Customer Service: I provided customer service by answering phones and

helping walk in customers. I

answered questions, gave price quotes, and guided customers who were

placing orders.

Education

1989 - 1992

Central Florida Community College: Associate of Arts Degree / Honors

Society

1985 - 1989

Forest High School: High School Diploma / High Honors

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