Customer Service Sales
Resume:
Tiffany Williams
abky21@r.postjobfree.com
Maplewood, MO 63143
Objective: Seeking a challenging position as an human resource assistant at
a growth-oriented firm, which will allow me to both further utilize my
skills and acquire new abilities.
Work History
April 2010 to Present Jannx Medical Systems
Consultants Kirkwood, MO
Project Coordinator/Dispatcher
. Manage the full life cycle of capital management projects.
. Source vendors and parts.
. Negotiate labor, travel, and material costs.
. Use proprietary database to track and document project objectives.
. Interface with Account Managers, Field Engineers, and Director Level
Clients to gather project requirements.
. Manage vendor relations for the procurement of labor and material
costs.
October 2008 to April 2010 Primary Care Chiropractic
Manchester, MO
Office Assistant
. Recorded patient information in medical databases and excel
spreadsheets
. Obtained referrals to generate new business.
. Managed appointment scheduling
. Organized patient medical charts and records
. Calculated financial arrangements based on insurance benefits
. Resolved customer service issues relating to billing, scheduling, and
insurance.
. Develop and implement operational policy and procedures
. Maintained HIPPA compliant filing system of confidential information
. Organized and presented promotional and health information
. Calculated bi-monthly payroll
. Communicated efficiently the benefits of chiropractic care to patients
July 2008 to September 2008 American Income Life
St. Louis, MO
Manager in Training Sales Professional
. Acquired state life and health insurance license
. Rated individuals on various criteria to determine the appropriate
life premium
. Applied knowledge of customer service standards and procedures
. Provided supplemental insurance benefits for members of unions, credit
unions, and associations throughout Missouri
. Efficiently scheduled appointments to maximize sales opportunities
. Evaluated resumes and pre-screened candidates
. Recruited exemplary candidates
. Administered initial interviews of potential sales agents
January 2002 to February 2008 Fairrington
Transportation Bolingbrook, IL
Documentation Clerk
. Documented accounts payable and checking transactions
. Updated carrier information and processed invoices
. Traced postal shipments for customers to update the delivery system
. Entered and updated carrier information into the Keypoint Logistics
database
. Ensured documentation is accurate and complete, and processed in a
timely manner
. Made follow up calls to ensure that appropriate steps were made for
shipments
. Adjusted and calculated truck ratings for delivery/driver shipments
. Created appointments for shipments inbound to the postal service
. Prepared documentation for expedited freight
. Worked extensively with Microsoft Word, Excel, PowerPoint and Key
Point Logistics
. Resolved customer service issues
. Communicate to clients and drivers our service through a high level of
understanding of the industry
. Trained and instructed new employees with clear understanding
CoPal/Warehouse
. Ensured proper delivery on time sensitive packages and merchandise
. Organized outbound skids for specific postal destinations
. Used effective communication skills to correspond with upper
management
Education
2008 Illinois State University
Normal, IL
. Bachelor of Science in Psychology
GPA 3.58/4.0
. Career Competency Combination in Human
Resource Management
2004 Florida College of Natural Health
Altamonte Springs, FL
. Associates in Natural Science and Health
GPA 3.56/4.0
. Licensed in Massage Therapy
. Certified in Neuromuscular Therapy
. Certified in Sports Massage
. HIV and Preventative Medicine Certification
References:
Diane Zelhms Fairrington
Transportation 800-***-****
Amanda Deal American Income Life
Dr. Matt Gravel Primary Care
Chiropractic 563-***-****
Leslie Fogarty Jannx Medical
System Consultants 888-***-****
Contact this candidate