Sales Manager
Resume:
Jeffrey L.
Harlow
P.O. Box ****
Lancaster, Ca. 93539
abkwza@r.postjobfree.com
PROFESSIONAL OBJECTIVE
Seeking a position where I can contribute my years of experience and
training to the business environment as well as have the opportunity
for growth in an organization with a shared vision.
SUMMARY OF QUALIFICATIONS
> Management - Managed nationwide sales team in the merchant processing
industry and custody operations of a state prison inclusive of
staffing, physical plant, operations and procedures. Personnel
management was inclusive of fiscal and functional aspects of a 24-hour
operation, inclusive of ascertaining staffing needs, developing
interview questions and panels, conducting promotional interview
panels, and the selection of the successful candidate. Frequent
assessments of fiscal impacts resulting from staffing
requirements/issues - i.e. absences, overtime, and mission driven
staffing.
> Supervision - Both first-line and second-line supervision of custody
operations in critical positions, which affected prison operations.
Performed scheduled performance evaluations and reviews of procedures.
Prepared charts and spreadsheets to portray fiscal operations of
institution to administrative staff, headquarters executive staff, and
elected officials. Instructed courses and conducted presentations to
large groups of professionals for specialized courses of instruction
and critical topics. Leader of Hostage Negotiations Teams at two
institutions, responsible for team readiness and operations within
structured budget. Prepared for and participated in employee labor
negotiations as a part of the managerial team.
> Sales - Recruited, interviewed and hired sales representatives
nationwide. Developed sales team through training and guidance to
enhance field sales. Assisted merchants as a business consultant to
determine maximum savings in merchant processing. Performed retail
sales in both clothing and home improvement industries. Both
negotiations and law enforcement skills are considered as "high-
pressure sales" in that the officer is responsible to "sell" the
subject on an idea or concept - usually not desired, without the
utilization of forceful measures.
> Human Resources - Conducted frequent reviews of employees' utilization
of Workman's Compensation and other labor related leave acts afforded
to employees for proper usage. Reviewed employee attendance to ensure
violations of bargaining unit agreements and/or policy were detected.
Also reviewed policy to ensure they were in alignment with current
laws. Interviewed potential employees and conducted background
reviews for pre-employment screening. Presented courses of instruction
for new employees during the orientation process to familiarize them
with procedures and policy.
> Investigations / Negotiations - Investigated criminal activity of
incarcerated individuals to determine participants as well as
personal/private matters, inclusive of workman's compensation fraud.
Conducted Internal Affairs investigations to determine if reported
employee conduct was verifiable. Prepared all required documentation
and recommendation for hiring authority review and appropriate action.
Trained and later provided training on a statewide basis for crisis
negotiations. Participated in labor negotiations for management on
local and statewide levels.
> Software Knowledge / Experience - Microsoft Word, Excel, PowerPoint,
Access, Outlook and Quickbooks Pro 2009.
WORK EXPERIENCE
3/07 - 12/09 AnJe's Professional Services - P.O. Box 6163,
Lancaster, Ca..
Owner - Business Consultant & Private Investigator
4/09 - 10/09 A.V. Mosquito & Vector Control Dist. - 42624 6th
Street East, Lancaster, Ca.
Vector Control Assistant (Seasonal)
10/07 - 7/08 Vericomm Corp. - 27200 Tourney Road, Ste. 315,
Valencia, Ca..
National Sales Manager
1/07 - 10/07 Pyramid Services - Air Force Plant 42, Palmdale,
Calif.
Security Control Center Supervisor
9/89 - 11/06 California Department of Corrections -
California State Prison, LAC (Correctional Captain)
Centinela State Prison, Imperial (Correctional Lieutenant)
Sub. Abuse Treatment Fac., Corcoran (Correctional Lieutenant)
Centinela State Prison, Imperial (Correctional Sergeant)
Mule Creek State Prison, Ione (Correctional Officer)
1/89 - 9/89 Home Club - Sacramento, Calif.
Department Head - Plumbing Dept. / Private Investigator
2/82 - 12/88 U. S. Air Force
Law Enforcement Specialist / E-5
EDUCATION
Have completed my Associates Degree in July majoring in Business
Administration with the University of Phoenix. Currently working on
Bachelor's Degree.
PROFESSIONAL REFERENCES
Melissa Tessaro
California Department of Corrections
Parole Agent II
Folsom State Prison
Gary Farley
Farley's Gelato & Coffee Roasting
Owner
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