Customer Service Administrative Assistant
Resume:
Stuart, Florida *****
Phone 772-***-****
abkwqy@r.postjobfree.com
Lauretta A. Smith
Work experience:
*/**/**** – Present
Loxahatchee River District
GIS/Engineering Intern
Jupiter, Florida
• Research, create, update and analyze GIS and
Engineering data.
2/3/2010 – 5/21/2010
Palm Beach Zoo
Administrative Assistant to the Curator of Animal
Programs
West Palm Beach, Florida
• Provide administrative support to the Curator of
Animals.
Answer telephone, communicate with vendors
•
through email or telephone, distribute and process
incoming mail and appropriately handle outgoing
mail.
Maintain office supplies and equipment maintenance
•
as needed.
1996 – 8/3/2009
Seacoast National Bank
Residential Mortgage Senior Underwriter/Processor
Stuart, Florida
Underwrite/process residential mortgage loans to ensure
compliance with bank, secondary market and investor
guidelines.
Request and verify all required documentation to obtain
final review, approval and closing of a mortgage loan to meet
the required closing date.
Stay current on regularly occurring guideline changes and
communicate those to processors and originators.
Provide detailed explanations and reports to Quality Control
audits within bank and from secondary market investors.
Backup person for the department Operations Manager.
Learned all aspects of department processes and
responsibilities. Filled in when people were away or
workloads were heavy.
Assisted co-workers and loan officers on proper use of
department software.
Review and edit documented procedures as needed.
Self motivated with strong organizational skills
1988 – 1996
Credit Card Clerk/Merchant Services
Handled customer service inquiries via the phone or in
person
Responsible for daily balancing of merchant deposits.
Manual reconciliation of deposit slips for hundreds of daily
transactions.
Provided onsite set up and training of merchant credit card
terminals. Resolved all issues that came up to ensure the
terminals were fully functional before leaving.
Education:
A.S. Environmental Science Technology (currently enrolled)
Palm Beach Community College
A.S. Financial Services
Indian River State College Stuart, Florida
Mircosoft Word, Excel and Quickbooks I
Indian River State College, Stuart, Florida
Volunteer Service: Savannas Preserve State Park Port St Lucie, Fl
Board Member for Citizens Support Organization and Gift Shop
Committee. Responsible for supporting and participating in
various park events and purchasing items for gift shop.
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