Customer Service Medical

Sandra L. Lilley

*** ****** **** ****

Marietta, SC 29661

(Cell #1-252-***-****

Email: abkwps@r.postjobfree.com

COMPUTER PROGRAMS

Sedona, Mysis EMR Software, Windows 97, Word, Excel and

Powerpoint, Microsoft Outlook, Groupwise, Netscape-NT

Explorer, Smart-Stream Financials, University Management

Systems Software (UMS), J.D. Edwards and H & R Block Tax

System

OFFICE EQUIPMENT

Multi-Line Phone Systems, Computer, Fax, Copier, Scanner,

Adding Machine, and Micro-Reader Printer

PERSONALITY / WORK TRAITS

Dependable, Well Organized, Responsible, Positive Attitude

and Self Control, Team player, Detail Oriented, Ability to

Handle Multiple Tasks, Eager to learn new computer programs

and software and Punctual with a Strong Belief in the Work

Schedule: On-time and Do Not Miss Work

SKILLS

Automated Registration, Multi-line Telephones/Switchboard,

Medical Terminology, Excellent Data Entry and

Organizational Skills, Medical Records, Process Medical

Referrals, Scheduling, Medical Insurance Billing and Coding

Certificate, University Purchasing Card (Pro-Card), Travel

Requisitions and Effective Patient, Faculty and Staff

Communication Skills.

EMPLOYMENT

05/2010 - 07/2010 East Carolina University, Greenville, NC

Temporary Pool

Health Information Services - Medical Records

Sort and scan documents into Healthspan Docutrak records

systems.

03/2010 - 05/2010 East Carolina University, Greenville, NC

Health Sciences-Pathology and Laboratory Medicine Anatomic

Administrative Support Associate

Duties included: the distribution of detailed agenda's for

all meetings or conferences to all interested parties both

inside and outside of the department. Maintain individual

records, case studies, travel, meetings and daily calendars

for each assigned Pathologist. Maintain an organized

filing system for faculty member's annual reports (Sedona)

curriculum vitae, publications and abstracts, research

study materials, lecture and teaching materials, memos,

letters, subscriptions and memberships.

05/2009 - 10/2009 Coastal Carolina Cardiology, Greenville, N.C.

Medical Switchboard Operator

No Longer Needed in Position: Operate communication system:

switchboard, multi-line telephones, paging and interoffice

communication equipment. Direct all incoming calls,

transfer calls to appropriate areas, take messages, page

doctors/nurses, route emergency calls appropriately. Relay

and route verbal and written information through the Mysis

EMR software program. Other duties include clerical and

administrative duties, typing, proofreading and printing

daily schedules.

12/2006 - 06/2008 Medical University of South Carolina,

Charleston, SC

Administrative Specialist, Biostatistics, Bioinformatics

and Epidemiology

Temporary Position: Duties included: assisting the data

manager in creating case report forms for new clinical

trials. Implement new data into the research database.

Other duties: assisting receptionist, copying, filing and

scanning documents. Completed and successfully passed: The

Research Coordinator Development Training Program and the

Citi Miami Online Course for Research.

07/2006 - 12/2006 Medical University of South Carolina,

Charleston, SC

Administrative Specialists, Marketing

Temporary Position: Duties included: customer service,

receptionist, operating multi-line phone system, data

entry, scanning historical records into the new database,

operate the micro-filming and duplicating equipment,

filing, copying, typing, sorting documents and/or mail.

Page 2 Sandra L.

Lilley

05/2004 - 12/2005 Maxim Crane Works, Inc., North Charleston, SC

Administrative Office Specialists,

Full time position until company filed chapter 11 and moved

administrative duties to Savannah, GA. Duties included:

verifying vendor information and credit history through the

credit application process, bare-rental equipment

contracts, complete billing invoices and write-ups,

employee's weekly time sheets, weekly payroll summaries,

compile monthly fuel analysis reports, copying, filing,

procurement of office supplies and bank deposits.

03/2003 - 03-2004 University Medical Associates, Charleston, SC

Medical Records Specialists, Storm Eye Institute

Temporary to Perm Position: Duties included: securing

patient charts for various clinics, provide front desk

receptionist support, patient registration, scheduling and

operating multi-line phone system. Demonstrate excellent

telephone, customer service and communication skills.

10/2002 - 01/2003 Medical University of South Carolina,

Charleston, SC

Administrative Specialists, Nephrology

Temporary Position: Duties included: travel arrangements,

travel payments and documents, departmental liaison for the

Purchasing Card Program, allocation of monthly

expenditures, reconcile monthly credit card statements,

ordering office and lab supplies for research laboratories.

Other duties: operating multi-line phone system, screening

and transferring calls to appropriate physicians, typing,

filing and copying.

06/2002 - 10/2002 Allstate Insurance, Philip Bradley, James

Island, SC

Receptionist

Full time with no benefits: Duties included: customer

service to incoming patrons, operating multi-line phone

system; direct incoming calls to the appropriate agents,

receiving and posting insurance payments, copying, filing

and scanning.

12/2001- 04/2002 H & R Block, Inc., Travelers Rest, NC

Tax Associate Editor

Seasonal position. Duties included: accurate preparation

of individual's tax forms, editing financial documents,

scheduling new clients and collecting payments. Recommended

for H & R Block's advanced training courses.

Education and Training

Ashworth College, Medical Billing and Claims Diploma,

Atlanta Georgia, 2009

Conversational Spanish I, Beaufort County Community

College, 2009

Research Coordinator Development Program, Medical

University of South Carolina, 2007

Online Citi-Miami Research Course, 2007

Professional Tax Degree, H & R Block Professional School,

2002

Parker High School, Greenville, South Carolina, 1982

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