Customer Service Sales

Kevin Kirk Phongagsorn

**** ********* ****?Rockville, MD 20853?301-460-

5470?abkukk@r.postjobfree.com

EDUCATION

Bachelor of Science, Computer Science

Expected May 2012

University of Maryland University College, Adelphi, MD

Bachelor of Arts, Government and Politics

May 2008

University of Maryland, College Park, MD

Minor in Japanese Language and Culture

Cumulative G.P.A. 3.36/4.0

EXPERIENCE

Writing Center English Tutor

Oct. 2008-July 2010

Sophia University, Chiyoda-ku, Tokyo, Japan

. Guided undergraduate students on how to write a suitable

thesis/argument for class papers

. Reviewed student essays for organizational and content clarity

. Elucidated essay and term paper instructions for students

. Coordinated tutoring strategies with Sophia University English

professors and other tutors

Website Development Intern Oct.

2009-Mar. 2010

Crisscross K.K., Metropolis Magazine, Shibuya-ku, Tokyo, Japan

. Uploaded magazine articles (with relating links and pictures) onto

company website using HTML

. Proofread uploaded article for inconsistencies and mechanical errors

before online publication

. Revised article layout so it is attractive and easily readable online

. Verified and corrected article publication dates and content in

accordance with sponsor expectations

IT Project Management Intern-Sales Assistant

Oct. 2009-Dec. 2009

Joho Technology, Minato-ku, Tokyo, Japan

. Prepared product warranty and service level contract quotations for

clients

. Provided quality customer service support to clients

. Created service level agreement contracts for new clients

. Contacted suppliers to acquire materials for IT office setups and

other IT related projects

. Updated CRM database with new sales leads

. Documented IT support issues on CRM database

Student Assistant Mar.

2008-Aug. 2008

Robert H. Smith Business School-The Office of External Relations, College

Park, MD

. Regularly updated donor data on the BSR Advance database

. Researched alumni information using BSR Advance

. Prepared prospect mailings to increase alumni donations for

undergraduate scholarships

. Documented contact reports for OER records

. Assisted with special event projects such as golf tournaments,

basketball games and Maryland Day

Accomplishments

. Sophia University Research Subsidy Scholarship

July 2010

. JASSO Honors Scholarship

Oct. 2009-Mar.2010

. Japanese National Honor Society (UMD Chapter)

May 2008

. Multi-Ethnic Student Education Outstanding Achievement Award

Apr. 2007

SKILLS

. Business level Japanese, literate in Thai

. Proficient in: SPSS, BSR Advance, MS Office

. Experience with: Adobe InDesign, Photoshop, LiPSS, HTML

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