Customer Service Manager

Jennifer A. Helberg

419-***-**** ***** County

Road L

abkui9@r.postjobfree.com Malinta, OH 43535

Summary of Qualifications

. Fifteen plus years of customer service experience

. Ten years purchasing experience

. Ten years office experience

. Five years management experience

. Personable and flexible; work well with co-workers

. Experience in scheduling, training, and hiring employees

Relevant Experience

Management

Retail Manager, Goodwill Industries of Northwest Ohio, Napoleon, Ohio

. Manage all aspects of highest profit margin retail location in the

Northwest Ohio region

. Train all new employees on the methods of Goodwill sales

. Train all new employees on production methods

. Train all employees in good customer service

. Daily, weekly, and monthly paperwork to ensure accuracy of fiscal

reporting

. Troubleshooting to ensure numbers were being reported accurately

. Ensured that budgets were being followed for all aspects of location

Assistant Area Manager, Elder-Beerman, Defiance, Ohio

. Manage organization and sales in stores largest department

. Train employees assigned to area

. Cross sell items from other departments

. Reach goals set for opening instant credit accounts and ensure

department employees reached theirs

Human Resources

Retail Manager, Goodwill Industries of Northwest Ohio, Napoleon, Ohio

. Hire, discipline, and dismiss employees

. Ensure all employees were trained in all aspects of benefits offered

by the company

. Schedule employees for all working hours

. Process payroll on a bi-weekly basis

. Ensure all employees received the vacation, sick, and personal pay

that had been earned

Customer Service/Public Relations

Retail Manager, Goodwill Industries of Northwest Ohio, Napoleon, Ohio

Assistant Area Manager, Elder-Beerman, Defiance, Ohio

. Worked with public to ensure they receive the best customer service

possible

. Represented the company by being informed to all programs offered and

encouraging people to donate

. Trained other employees in the importance of offering excellent

customer service

Office Procedures

Buyer, Durr Ecoclean (formerly Henry Filters, Inc.), Bowling Green, Ohio

. Worked with all departments to ensure the received the correct parts

and office supplies necessary to complete every job

. Followed purchasing practices and procedures

. Negotiated with vendors to ensure best delivery time and price

. Research to find best vendor

Work History

2009-2010

Retail Manager, Goodwill Industries of Northwest Ohio, Napoleon, Ohio

2007-2009

Assistant Area Manager, Elder-Beerman, Defiance, Ohio

1993-2002

Buyer, Durr Ecoclean (formerly Henry Filters, Inc.), Bowling Green, Ohio

Education

Bachelor of Arts - Philosophy, Environmental Policy December, 2006

Bowling Green State University- Bowling Green, Ohio

. Cum Laude

. GPA: 3.56

. Dean's list (six semesters)

Contact this candidate