Customer Service Truck Driver
Resume:
MICHELLE VAN DYKE
MASSILLON, OH 44646
OBJECTIVE
I AM SEEKING WORK THAT WILL UTILIZE MY CLERICAL, COMPUTER AND CUSTOMER
SERVICE SKILLS. I AM A DEDICATED TYPIST/DATA ENTRY OPERATOR WITH OVER 25
YEARS ON THE JOB EXPERIENCE USING ALPHA/NUMERIC AND 10 KEY BY TOUCH WITH
VERY HIGH ACCURACY. TYPING IS APPROXIMATELY 65 W.P.M. I AM ABLE TO
PROCESS A MINIMUM 10,000 K.P.H. OR MORE WITH ACCURACY. I AM FAMILIAR WITH
WORD AND EXCEL AND LEARN VERY QUICKLY WITH OTHER PROGRAMS. I HAVE POLISHED
TELEPHONE, INTERPERSONAL AND WRITING SKILLS.
WORK EXPERIENCE
4/2004-5/2010 CUSTOMER SERVICE
SUAREZ CORPORATION INDUSTRIES
NORTH CANTON, OH
ASSIST THE CUSTOMER THROUGH TELEPHONE AND WRITTEN COMMUNICATION. PROCESS
ALL NECESSARY PAPERWORK TO ACCOMPLISH THIS GOAL. PROVIDE THE CORRECT
INFORMATION USING ALL MEANS AVAILABLE AND FOLLOW THROUGH TO BE SURE THE
CUSTOMER RECEIVED 100% SATISFACTION. ENTER OVER 100 LETTERS PER DAY. ALSO
FILE AND SORT THE MAIL. WOULD BATCH MAIL TO ASSIST TEAM MEMBERS IF
NECESSARY.
3/2001-1-2003 INSURANCE PROCESSOR
NATIONWIDE INSURANCE
CANTON, OH
I WOULD PROCESS AUTO INSURANCE POLICY CHANGES THROUGH A NETWORK COMPUTER
PROGRAM. ANSWER INCOMING CALLS FROM AGENTS AND OTHER NATIONWIDE AGENTS.
KEPT DAILY, WEEKLY AND MONTHLY STATUS REPORTS USING AN EXCEL SPREADSHEET?
1/2001-3/2001 TEMPORARY
SPHERION TEMPORARY AGENCY
CANTON, OH
I WOULD PROCESS GOOD STUDENT LETTERS USING NETWORK PROGRAM. I WOULD
RETRIEVE MICROFICHE FILES FOR TEAM MEMBERS. I PROCESSED AGENT CHANGES USING
MAINLY THE 10-KEY PAD.
4/1998-12/2000 DISPATCHER/TRUCK DRIVER
FEDEX CUSTOM CRITICAL
UNIONTOWN, OH
I ROUTINELY LED THE TEAM IN NUMBER OF CALLS AND ORDERS TAKEN. I WAS THE
MOTIVATIONAL SPEAKER FOR THE TEAM MEETINGS. I FOLLOWED THE ORDER FROM
INCEPTION TO DELIVERY. I THEN LEFT THE CALL CENTER TO DRIVE FOR THE COMPANY
IN THE 48 STATES AND CANADA. I KEPT CONSTANT COMMUNICATION WITH DISPATCH
REGARDING THE TRIP. I KEPT LOGBOOKS ACCORDING TO SPECIFIC D.O.T. LAWS.
4/1991-4/1998 RETAIL ACCOUNTING CLERK
G.E. CAPITAL
CANTON, OH
I DEVELOPED SHARED LETTER THAT INCREASED PRODUCTIVITY FOR BUFFALO AND
CANTON OFFICES. I KEYED OVER 1000 JOURNAL ENTRIES DAILY FOR THE ACCOUNTING
DEPARTMENT. I TOOK INCOMING CALLS FROM ALL BRANCH OFFICES TO DISCUSS
PROBLEMS. I MADE JOURNAL ENTRIES TO BALANCE DAILY BOOKS. I ENCODED THE
CHECKS TO BE SENT TO THE BANK. I WORKED APPROVED OVERTIME IN THE MAILROOM
USING THE POSTAL MACHINE, LETTER FOLDING MACHINE AND OTHER OFFICE
EQUIPMENT.
EDUCATION
UNIVERSITY OF AKRON COMPLETED SOME COLLEGE
COURSEWORK 1988-1990
BOWLING GREEN STATE UNIVERSITY COMPLETED SOME COLLEGE COURSEWORK
1981-1982
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