Objective
To obtain an Administrative Assistant position that will offer
opportunities for advancement, and enable me to use my strong
organizational abilities, customer service, interpersonal and management
skills to make a positive contribution to the company.
Profile
Motivated, and personable with over 8 years of retail experience, including
store management, and 9 years in the workforce. Flexible and versatile-
able to work effectively and efficiently in a fast-paced setting, but make
the workplace enjoyable, and initiate positive changes. Recognized as a
savvy leader that encourages a team to always "go beyond" expectations.
Thrive in deadline-driven environments, and team-player with strong
willingness to learn and transcend. Intelligent, enthusiastic, and driven
to succeed.
Skills Summary
Retail Management Scheduling Visual Merchandising
Detail oriented Front-Desk Organization/Time
Customer Service /Reception Management
Computer Savvy ADP web-based system Calculating Sales Goals
General Office Skills Leadership skills
Microsoft Office Marketing & Sales Payroll
Powerpoint, Excel, Word Ability to quickly
master computer
applications
Professional Experience
01/10-present
arden b.
Richmond, virginia
o Assistant Store Manager
o Ensure a team atmosphere and positive employee relations; encouraged
my team to meet their goals
o Staffing, including recruitment, training, hiring and scheduling
o Developed actions plans and concepts to improve store shrink in our
top four departments
o Conduct monthly self audits adhering to standards set by the District
Director
o Interface with customers to assure customer satisfaction and assist
with questions and concerns
o Supervise store operations and daily store functions and activity
o Implemented Marketing/Promotional changes to meet company requirements
o Touch-base with District Director daily in reference to store
operations and customer concerns
o Implemented different standards to ensure Loss Prevention internally
and externally met company standards
o Compliance on all store operations procedures, including payroll and
shrink reduction
o Execute merchandise transfers, returns and/or damages, post voids, and
mark out of stock (MOS)
o Displaying both merchandise and product, as well as marketing
materials and advertising campaigns, in compliance with the company's
regulations.
o Monitor inventory, sales, and loss prevention
o Complete daily sales ledger ;used to keep track of weekly and monthly
sale goal
o Understand and communicate company policies and procedures with sales
associates
o Maintain and exceed sales goals, inventory, and store level goals
o Conduct orientation, training, and manage sales associates and sales
floor
o Cultivate open and constant communication with entire staff through
use of company tools
05/09-08/09
Wetseal, inc.
richmond, virginia
Sales Associate/Internship
o Assist customers to provide impeccable customer service
o Completed sales transactions
o Assured transactions were performed effectively and efficiently
o Performed weekly markdowns on in-store merchandise
o Attracted and retained loyal clients by building reputation of
integrity, knowledge, and understanding
o Visually merchandised product to meet company standards, as well
as completing monthly floorsets that met company standards
09/08-12/09
OLD DOMINION UNIVERSITY
NORFOLK, VIRGINIA
Front Desk/Office Assistant
o Assisted students and other individuals with questions and concerns
o Routed inbound and outbound phone calls to specific office employees,
as well as other educational buildings.
o Directed individuals to specific employees within the office
o Sorted mail efficiently to put in employee mailboxes and student
organization mailboxes
o Xerox documents to hand out to employers and students that provided
valuable information for upcoming school events
05/07-12/07
PROVIDENT BANK
RICHMOND, VIRGINIA
Bank Teller
o Good knowledge of the various process happening in the bank
environment
o Effective communication skills and inter-personal skills
o Handled various accounting transactions and reconciliation tasks
o Provided account status data whenever requires and handled phone
enquiries
o Received cash and checks for deposit, verified amounts, and examined
checks for endorsement
o Entered member and transactions data into computer and issued computer-
generated receipts to member
09/06-12/07
SUNTRUST MORTGAGE RICHMOND, VIRGINIA
Office Assistant/Document Researcher
o Faxed documents to companies in order to retrieve deeds and certified
mortgage documents
o Contacted different mortgage companies nationwide to request documents
o Used a generated list of different consumers to contact for important
mortgage documents
o Used a detailed system that enabled the use of researching documents
via internet
Education
Old Dominion University, Norfolk, Virginia
Major: Fashion, Minor: Marketing
Bachelor of Science
Years attended: 2007-2009
Graduated: December 19, 2009
G.P.A-3.26
Bridgewater College, Bridgewater, Virginia
Major: Fashion, Minor: Business
Years attended: 2004-2006
Activities and Achievements
. Iota Lambda Honor Society, Old Dominion University, 2009-present
o Honor Society that I joined last April 2009 to present. ILS
recognizes students in Occupational and Technical Studies with
a GPA of 3.0 or higher. It represents that a student has
achieved an excellent G.P.A while in the Occupational and
Technical Studies Department.
. Certificate of Academic Achievement, Old Dominion University, 2009
o Received this certificate in recognition of academic
achievement for earning the Dean's List distinction Fall
Semester 2009.