Customer Service Manager
Resume:
Kelly S. Hook
Belvidere, Illinois 61008
abktrt@r.postjobfree.com
Objective: To obtain a position with a growth-oriented company that offers challenging
responsibilities and the potential for advancement.
Education: Clinton Community College, Clinton, Iowa
Degree: Associate of Arts, December 1998
Major: Elementary Education
Employment: Wal-Mart, Belvidere, Illinois
02/10-present Sales Associate: As a sales associate I assist customers in finding what they need. I
fold and straighten clothes. With my previous knowledge, I am also able to assist with modular changes and
price changes.
Wal-Mart, Clinton, Iowa
04/09-02/10 Claims Supervisor: Duties include prep and sort claims for proper disposition,
ensure proper labeling of hazardous materials for proper shipment for correct disposition verify proper
documentation of vendor claim to ensure reimbursement to the company, back-up to other positions in the
store at time of short staffing, present weekly claim results to store manager.
03/00-04/09 Department Manager: Duties include contributing to the achievement of my
designated department financial goals by monitoring and evaluating the performance of the department and
implementing plans to achieve objectives; Ensure effective communication and responds to customer
questions and/or comments about department merchandise, also provides requested assistance; monitors
department for signs of theft and potential security risks and contacts proper level of management when
problems are identified; Ensures a safe and clean work environment by maintaining all company safety
standards, also a member of the store safety team; Completes all aspects of my designated department’s
planning processes, including attending meetings to review store performance trend reports, examining
seasonal trends, and planning and ordering needed merchandise; Maintains accurate and competitive pricing
by completing price changes and verifying pricing by scanning UPC codes to ensure accuracy of signing;
Ensures in-stock and appropriate inventory levels by effectively executing all replenishment procedures and
merchandising programs; Maintains overall appearance of designated department by keeping racks and
shelves fully stocked and properly signed; Directs work of department associates by communicating and
assigning daily work responsibilities and gives instructions on how to perform assigned tasks, reviews work
to ensure tasks are completed and provides job performance feedback to department associates; and
participates in the development, success, and recognition of all department associates by following company
procedures for training, coaching, performance evaluations, and hiring and promotion processes.
08/00-05/08 Triple Play, Fulton, Illinois
Part-time Bartender/Cocktail Waitress: Ensure customer service by waiting on customers on timely and
friendly manor, handled money by receiving payment and handing out correct change, handled food orders as
needed, closed out register at end of night, general housekeeping of establishment,
08/96-03/00 Kelly’s Food Mart, Albany, Illinois
Night Supervisor: Duties included running cash register and providing friendly customer service to all
patrons; keeping racks and shelves fully stocked with product by identifying low inventories and re-stocking
as needed; Ensuring nightly closing duties were complete by assigning daily work tasks to associates;
Prepared carry-out food orders; and responsible for accurately counting out cash registers at the end of the
night and preparing daily deposit sheets.
Computer Skills: Microsoft Word
Microsoft Excel
Microsoft PowerPoint
References: Available on request.
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