Customer Service Manager
Resume:
Keyatta Marshall
Ellenwood, GA 30294
678-***-**** home
571-***-**** cell
abkri0@r.postjobfree.com
CAREER OBJECTIVE
To obtain a position in a professional and progressive organization that
offers opportunities for advancement.
SUMMARY OF EXPERIENCE AND QUALIFICATIONS
Over three years of experience in a busy office setting and 10-key touch.
Certified financial management specialist. Capable of multitasking and use
of multiple computer software programs. Intermediate knowledge with
Microsoft Office 2003 through 2008 with a minimum typing speed of 60wpm.
Experience with tax preparation software, such as Turbo Tax. Experience
with hotel reservation programs such as Galaxy. Trained in hotel customer
service, reservations and auditing. Experienced in general office and
clerical duties, for example; filing, memorandums, scheduling, switchboard
and other duties. Experienced with uploading and scanning of documents and
photos. Excellent math, verbal and customer service skills. I am a quick
study and learner. I have the ability to learn new computer software
programs quickly and efficiently. Pleasant demeanor and experience with
answering a multi-line switchboard. Strong organizational skills and I can
find and initiate new ways to make the workforce easier.
MILITARY EXPERIENCE
Financial Management Technician: United States Army.
(July 2005 - February 2007)
Performed duties specific to the following financial management processes:
budgeting, disbursing, and accounting for government funds; payment for
travel and commercial vendor services; pay support of soldiers and foreign
national employees; and internal control operations. At a skill level 10,
duties include, but are not limited to; receiving and posting funds,
commitment and obligation documents to accounting and budget systems.
Receive and process treasury checks for payment. Maintain disbursing files
and prepare periodic financial reports. Received, reviewed, prepared and
computed travel vouchers. Received, reviewed and processed pay documents.
Received and reviewed contracts, invoices and receiving reports. Prepared
payment vouchers in accordance with various government regulations.
Performed cashier duties. Trained in bookkeeping and accounting procedures.
Initiated a new approach to organizing large amounts of incoming documents
by creating memorandums and spreadsheets with Microsoft Excel, Word and
Outlook, to make filing easier. Conducted numerous training sessions using
such tools as Microsoft Powerpoint. Handled customer service with a
professional pleasant attitude. This position is equivalant to an
accountant, bookkeeper, auditor, etc. Trained in basic combat skills, CPR,
communication skills, tactics and N.B.C. weapons and testing.
MILITARY ACCOMPLISHMENTS
Obtained the Marksmanship Badge with grenade bar, Army Good Conduct medal,
National Defense service medal, Global War on Terrorism service medal, Army
service ribbon, Army Achievement Award, Overseas service ribbon,
Marksmanship Badge with rifle bar.
PROFESSIONAL EXPERIENCE
Receptionist: Mississippi Housing Authority VII, McComb, MS
(October 2008 - November 2008)
Greet all incoming clients professionally and quickly. Handled incoming
documents accurately and responsibly. Managed daily tasks; for example
opening and closing the office, customer service, filing, data entry,
memorandums, mailing procedures, scheduling appointments, and answering
telephone calls. Familiar with Section 8 rules and guidelines and computer
applications. Maintained a professional and courteous demeanor.
Assistant Manager: Icing Boutique, Springfield, VA
(January 2005 - June 2005)
Greet all incoming visitors in a professional and fun way. Handled the cash
register responsibly and respectfully. Handled the books by managing the
sales daily, counting down the registers and making bank runs. Managed
inventory by ordering new supplies and marking down clearance items.
Supervised up to two employees at a time. Trained new employees. Open and
closed the store on a daily basis.
Cashier: Roy Rogers Restaurant, Alexandria, VA
(January 2001 - January 2002)
Handled a high volume of customers. Maintained a professional, respectful
and courteous demeanor with irate customers. Managed and operated cash
register and calculator. Managed and maintained the front lobby and
restrooms. Stocked front lobby condiments and restrooms. Trained new
employees. Occasionally opened and closed.
EDUCATION
University of Phoenix, Mililani, HI - Associates Degree in Accounting
(currently attending), 3.46 GPA, Anticipated graduation date is 24 October
2010
Thomas A. Edison High School, Alexandria, VA - Diploma (June 2003)
REFERENCES
Available upon request
Contact this candidate