Customer Service Manager
Resume:
Amer Araj
Garden City, MI. ***35
abkrdx@r.postjobfree.com
Work Experience
Outbound Customer Service
*/**** */**** ******* ODC. Romulus, MI
. Performed multiple functions at a Ford Logistics company, including data entry,
shipment routing, and customer service. Interacted with over 100 professional
drivers on a daily basis and handled shipping documents to proper department.
Managed critical and expedited freight to proper loading docks. Called
subsidiary company to confirm shipping information when required. Temp.
assignment.
Data Entry
3/2009 5/2009 JP Morgan Chase Bank. Belleville, MI
. Performed data entry duties at JP Morgan Chase Bank during the tax season
for commercial businesses. Reviewed tax submissions to ensure accuracy and
no missing information. Seasonal position.
Personal Service Manager
4/2008 2/2009 Excelligence/Discount School Supply, Kansas City, KS
. Received incoming calls from customers placing orders, checked status of
shipping and tracking, updated account information or creating new accounts.
Contacted manufacturers for status of warranty on shipped products.
Processed returns and coordinated replacement of products under warranty or
missing from shipment. Maintained e mail correspondence with customers
regarding shipping status, warranty, and general product information. Assisted
with website management and troubleshooting, order placement issues,
shipping problems, and general inquiries
Customer Service Rep.
7/2007 3/2008 ADT Security Services, Kansas City, MO
. Facilitated scheduling of appointments and dispatching of technicians for servicing
and upgrading customer security systems. Initiated an average of over 100
outgoing calls a day. Also received inbound calls for customer service inquiries and
managed difficult situations with dissatisfied customers over the phone. Updated
customer account information and status of work orders.
Manager/Baker
8/2006 6/2007 Sweet Kansas Donuts, Kansas City, KS
. Administered daily operations including scheduling of staff members, arranging
orders, coordinating deliveries. Directly supervised up to 5 employees and ensured
that all products were made up to a set standard of quality. Developed marketing
plan, which included advertising in local printed media outlets and business to
business sales campaign. Expanded new client base by 20% while maintaining
good relationships with established clients. Trained new employees to perform
several tasks in bakery and store front. Administered store financial accounts and
managed customer business accounts. Contacted clients on a weekly basis to
ensure satisfaction of product and update them on account status.
Cashier/Co Manager
1/2003 11/2005 Marathon Gas Station, Redford, MI
. Managed extensive amounts of cash and performed customer service duties at
store front. Operated ruby register system, state lottery machine and phone card
machine. Arranged orders for all products, including gasoline. Accepted and verified
invoices. Analyzed product sales and reviewed customer requests to improve
product inventory. Increased sales by expanding customer base and enhancing
customer satisfaction.
Telemarketer
2/2002 3/2003 Window Masters, Westland, MI
. Performed outgoing calls to customers about recent product purchases and
satisfaction with products. Advertised upcoming promotions, specials, free
estimates, and scheduled dates for installation and technician dispatching.
Education
Penn Valley Community College, Kansas City, KS
. Some College Coursework Completed
. Currently working on my general studies degree. Attending full time classes online
and summer intercession.
Skills
Skill Name Skill Level Last
Used/Experience
. Adobe Photoshop, Premiere Intermediate Currently used/3
. Internet Explorer, Netscape, Expert Currently used/9
. Microsoft Office Expert Currently used/9
. 9,300+ K/S per hr
Languages
. Arabic (Conversational Advanced)
. English (Fluent Full Knowledge)
References
Reference Name Phone Email Type
. Heather White 734-***-**** Professional
. Mike Stevens 313-***-**** Professional
. Jeremy Reinhardt 734-***-**** Professional
Additional Info
I am proficient with Microsoft word (~55 wpm), Power Point, Excel, Adobe Photoshop,
premiere, and some web designing. I work very well with others; I’m very open minded
and can also work alone. I have basic Intermediate PC troubleshooting experience. It’s
a hobby of mine ever since I got a computer. Everything from windows 95 to Vista. Basic
network setup troubleshooting. Software and hardware installation and maintenance.
Fluent in Arabic.
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