Customer Service Quezon City

MA. NELIE S. CREASON

*** ****** *** ****,

Weatherford, TX 76085

Mobile No. 817-***-****

E-mail address: abkr5x@r.postjobfree.com

EDUCATIONAL BACKGROUND:

COLLEGE Polytechnic University of the Philippines

Sta. Mesa, Manila, Philippines

1989 - 1993

DEGREE BACHELOR IN LIBRARY SCIENCE

SECONDARY Jose Rizal College

Shaw Blvd., Mandaluyong City, Philippines

1985 - 1989

ELEMENTARY V. O. Romualdez Integrated School

Sta. Mesa, Manila, Philippines

1979 - 1985

WORKING EXPERIENCE:

ST. PAUL UNIVERSITY Circulation Librarian/ July 2008-

Aug.15, 2009

#16 Aurora Blvd. cor. Office Staff

Gilmore Ave., Quezon City, -University Library -

Philippines

. Charging and Discharging of books

. Assisting students/faculties and other readers

and their needs and use of OPAC.

. Answering phone calls for inquiries

. Prepare monthly statistics report

. Covering and repairing books

. Filing

. Shelf reading of books

. Returning and arranging of books to the shelves

from time to time

. Types communications, etc.

. Receiving new acquired books

. Encoding new books to be added to the list of

books in the OPAC

. Preparing the list of overdue/borrowed books

. Checking and signing the

students/faculties/employees clearance by the

end of each semesters.

. Do some messengerial works as assigned

. Performs some duties as assigned from time to

time

CENTRAL COLLEGES OF THE Dean Secretary Mar.2005-June 2008

PHILIPPINES - College of Arts and Sciences/

#52 Aurora Blvd., Quezon City, Education -

Philippines

. Executive Secretary to the Dean

. Types communications, etc.

. Assisting students to their needs from time to

time

. Answering phone calls for inquiries

. Preparing faculties dtr, class schedule,

records, etc.

. Doing powerpoint reports of the faculty

. Do some messengerial works as assigned

. Arrange appointments/meetings for the

dean/faculty

. Performs other duties as maybe directed by the

dean

. Checks incoming/outgoing

. Filing

. Doing the college newspaper using ms pagemaker

CCP Library - Main (Office) Librarian - Technical Section June 2001-

March 2005

. Charging and discharging of books

. Assisting of students/faculties in their needs

. Handles research assistance to students,

information dissemination

(circulation/reference section)

. Catalogue cards, files, types and other related

technical procedures and;

. Indexes journals & clippings of magazines and

newspapers

. Checking incoming books and encode it in the

computer for listings

. Do some secretarial works like filing,

answering calls/inquiries

. Covering of books and catalog cards

. Preparing the monthly acquisition of books

. Arranging the bulletin board by month

. Scanning/sending updated news bout the schools

activities to other departments

. Doing the library newspaper quarterly

. Filing

. Types all communication assigned by the Chief

Librarian

. Perform some duties as assigned from time to

time

SHAPE CENTRE, INC. Billing/Receptionist June 1993-May 2001

U.L. Complex, Meralco Ave., Front Desk

Pasig City, Philippines

. Prepares mo./quarterly billing statement to

clients.

. Prepares list of members with overdue accounts.

. Receives entertain, assist and monitors

incoming members and guests.

. Types all communication

. Posts individual collection AR-SL

. Prepares all the collectibles of the members

for the quarter and divide among the staff for

telephone brigade

. Keeps custody of all accountable forms and

prepares report of accountability for these

forms.

. Monitor status of accounts of club members.

. Answers phone calls/inquiries

. Do some messengerial works and releasing of

ID's

. Filing

. Receives payments and issues receipt of the

members

. Perform duties as assigned from time to time

DELTA INTER-TRADE Computer Encoder Feb. 1996-

March 1999

20 Magalang St.,

Fairview, Quezon City,

Philippines

. Input list of active members with accounts, as

well as the delinquent and cancelled members

and post it in the bulletin board.

. Input list of old and new members information

. Print all active, delinquent and cancelled

members back accounts and post it in the

bulletin board.

. Types all company communications

. Answers phone calls/inquiries

. Do some works as assigned by the boss.

ZNN RADIO VERITAS Field Surveyor March 1992-May

1993

Makati City, Philippines

. Do some messengerial works

. Monitor status of the radio

. Field interview to some people

. Assisting the radio announcer

. Campaigning for the radio

SEMINARS/TRAINING ATTENDED:

. Trainee, DynEd Language May-June, 2007 Central

Colleges of

Solutions, English Proficiency the

Philippines,

DynEd Lab.

. Teacher, English Camp w/ July 23-Aug.15, Central

Colleges of

Korean students participants 2007 the

Philippines, Ext. Bldg.

. "Emerging Paradigm: a Vision of Sept. 3, 2003

Mandaluyong City,

Reference Service in a Complex Philippines

Information Environment"

. "Forum on the Future of the Printed Nov. 26, 2002 National

Library

Word and Its Challenges to the

Development of the Library

Profession"

. "Proactive Library and Information May 20, 2002 PNU Main

Library

Professionals (LIPs): Committed to

Customer Service"

. "Seek and Ye Shall Find: Redesigning March 15, 2002 Club Manila

East

the Library" Taytay,

Rizal. Phils.

. "Applying Five (5) S in the Library March 1, 2002 National

Library

Environment" Auditorium

. Seminar on the Use of the Internet January 30, 2002 Makati City,

Phils.

and On-line Programs Research

AWARDS:

Most Outstanding Employee for the Year (1995-1997) - SHAPE CENTRE,

INC.

- Attendance & punctuality; quantity and quality of output; peer

rating, attitude, adherence to company policies, etc.

OTHER QUALIFICATIONS:

DynEd (Dynamic English Education by Interactive Language Solutions) -

Certified Teacher, English Camp for Korean Students (January -

February/July - August 2007)

LANGUAGE AND DIALECT SPOKEN:

Filipino, English and Bicol (in our native province)

STRENGHTS:

. Creative and resourceful

. Can cope with work even under pressure

. Willing to learn various jobs

. Sense of responsibility

. Dependable, energetic

. Can easily adjust with people and environment

ADDITIONAL SKILLS:

. Internet Research

. Computer literate (MS Office: Word, Excel, Powerpoint, Publisher,

Pagemaker, etc.)

. Can operate office machines

. Can operate editing machines

PERSONAL INFORMATION:

Nickname : Nhel

Citizenship : Filipino

Birthday : April 29, 1973

Mother : Carmen C. Suaiso

Father : Napoleon J. Suaiso, Sr.

Status : Married

Religion : Catholic

Height : 5'2"

Weight : 103 lbs.

REFERENCES:

. Aida Gayden Child Nutrition Employee

Eagle Mountain - Mt. Saginaw High

School

909 Cats Eye Drive

Fort Worth TX 76195

Tel. no. 817-***-****

. James Michael Ward Clinical Nurse

Arlington Orthopedic Associates

800 Orthopedic Way

Arlington, TX 76015

Tel. no. 817-***-****

. Irish A. Herbon Service Crew

Panda Express

46255 Kahuhipa St.,

Kanoohe, Hawaii 96744

Tel. no. 808-***-****

I acknowledge that the above information is true and correct to the

best of my knowledge and ability.

MA. NELIE S. CREASON

Contact this candidate