Customer Service Representative

Brian Cerveny

**** ***** ***

Aurora, OH. *****

Phone: 1-216-***-****

E-mail: abkq5j@r.postjobfree.com

Career Objective:

To obtain a challenging Information Technology/Network Support position where I can be an asset

to the organization and continue to build my professional and technical skill-set.

Technologies:

Operating Systems:

Linux, Windows XP, 7, Mac Tiger, MS Server 2003, and UNIX

Languages:

.Net, Quick Basic, Action Script, HTML

Software:

Lotus Domino/Notes 5,6, 7 & 8.5.1, Lotus Sametime, Norton Ghost, Arconis True Image

10, MS Office 97-2010, Adobe/Macromedia Studio, Visual Studio 2008, Group Policies,

Citrix, Novell Client 4.89, compression utilities, RDP, Cisco VPN, DHCP, RRAS/VPN

Databases:

Oracle SQL, Access, Lotus Notes, and Active Directory

Hardware:

IBM PC, SOHO wireless router configurations, and basic I/O cards for desktops/servers,

JetDirect cards, print servers, network printers, bridges, and switches

Professional Experience:

Parker-Hannifin 2007-Present

Lotus Notes - Customer Service Representative

Cleveland, Ohio

Providing support for approximately 18,000 global employees.

Responsible for: E-mail administration, providing technical support, new account creations, e-mail

recovery, and installation/configuration of e-mail clients.

Environment: Microsoft Windows XP Professional, Microsoft Vista, Active Directory, Lotus Notes

6.5.2 up to version 8. IBM, HP, Dell Desktops and Servers. IBM AS400 and IBM Mainframe.

Independent Contractor 2005-Present

IT Technician

For small businesses and residential clients. Industries covered for small business: Insurance,

Roofing, Dental, and Manufacturing.

Providing technical services including:

• Hardware/Software troubleshooting, repair, and installations

• Wired/wireless networking

Brian Cerveny

1241 Lloyd Ave

Aurora, OH. 44202

Phone: 1-216-***-****

E-mail: abkq5j@r.postjobfree.com

Tremco Incorporated 2003-2006

IT Technician

Supported 2500 employees across the U.S.

Provided installation and troubleshooting of hardware, software, and related peripherals

Utilized Symantec Ghost Enterprise to image and maintain computers

Distributed new IBM desktops and migrated old Compaq desktops

User account administration

• Migrated all employees from Novell GroupWise to Lotus Notes 6.5.4

• Assisted employees with questions regarding Lotus Notes via phone and in-person

Education:

2009 - Certifications A+, Net+, XP, MCP, and (WIP) MCSA

2007 - Bachelors of Science, Franklin University, Columbus, OH.

2004 - Associate of Applied Business, Lakeland Community College, Kirtland, OH.

1992 - Certificate, Electronics/Robotics, Mayfield Vocational School, OH.

Awards Received:

Honorary award received from the Mayor of Aurora. I volunteered to work in a Community Park.

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