Quality Assurance Customer Service
Resume:
Katrina Grant
ST
Miami, FL *****
Email: abkovh@r.postjobfree.com
OBJECTIVE
Seeking a position where I can utilize my skills and abilities to enhance myself towards becoming successful and
accomplishing my goals in my career.
EDUCATION:
Everest Institute, Miami, FL
Diploma: Medical Assistant 2009 2010
Completed Coursework: •
Anatomy/Physiology Clinical Assisting Coding ICD9 & CPT4
• • •
Techniques
Pharmacology/Drug Medical Office
• •
Classification Hematology/Urinalysis Management
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Phlebotomy Procedures EKG Medical Terminology
• • •
Injection Procedures Medical Records Insurance Billing
• • •
CERTIFICATIONS:
CPR/AED,OSHA,HIV/AIDS,HIPAA
•
SKILLS & ATTRIBUTES:
Professional with excellent communication skills
Perform well under pressure in a fast paced environment with minimal supervision
Proficient in Microsoft Word, Excel and Outlook
Experienced in supervising others and delegating tasks for the efficacy of the office
Skilled in providing quality customer service and patient care
Ability to maintain orderly patient charts and work space
Skilled to react calmly and effectively in emergency situations
Ability to interpret, adapt, and apply guidelines and procedures
Proficient in developing and maintaining effective working relationships with patients, medical staff, and the public
EMPLOYMENT HISTORY:
Miami,FL
Ivax Pharmaceuticals
Processing Operator/Quality Assurance 2003 2006
Ensures safe work environment by following all safety and ergonomic rules, including any special personal
•
protective equipment (PPE) and standard operating procedures (SOPs) applying to a particular process or area.
Maintain, clean and organize work area and participate in safety improvement. Inspected And tested Softgels
looking for different shape,collor, leakers. Also performed a hardness test on the softgels. Ensure product quality
by performing in process checks, complying with current good manufacturing practices (CGMPs), being alert for
unacceptable quality of incoming and outgoing materials, initiating quality improvements
Miami, FL
Kirk Pharmaceuticals
Quality Assurance Auditor 2006 2009
(Manufacturing, Packaging, Weighing, Compression, Blending And Encapsulation)
Monitored Packing Line Operation for quality production. Managed 25+ staff daily. Reported all Violations from
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GMP’s & SOP’s and proper cleaning of packaging/Production Areas. Assisted with all sampling and release of labeling for
packaging. Maintained chart recorder units for Temp/rH environmental product. Monitored manufacturing in process
finished product. Performed visual Inspection (AQL). Released or Rejected products. Sampled raw material and packaging
components. Performed Room line Clearance. Kept track of annual Product review. Responsible for Purchasing for
department
Miami, FL
North Miami Medical and Rehab (OB/GYN& Urgent Care)
Medical Assistant: 2009 2010
• Prepare treatment rooms for patient examinations, keeping the rooms neat and clean. Interview and record patients to
obtain medical information and measure their vital signs, weight, and height. Worked in a very fast paced environment
preparing patients for the physician. Maintained orderly office and performed aseptic procedures. Performed Venipuncture
and non intravenous injections. Monitored and stocked supplies, forms in exam rooms and procedure carts. Prepare and
administer medications as directed by a physician. Forwarding telephone calls appropriately and following up on return
calls. Scheduling, canceling, and rescheduling patient appointments. Explain treatment procedures, medications, diets and
physicians' instructions to patients. Help physicians examine and treat patients, handing them instruments and materials
during pap smear exam. Collect blood, tissue or other laboratory specimens, log the specimens, and prepare them for
testing. Insurance verification and verification of patient demographics using Medisoft. Provides for patient and staff safety
and act as a liaison between patients/families and health care providers
Insurance verification and verification of patient demographics
Sunrise,FL
Nature's Products, Inc.
Quality Assurance Inspector 2010 Current
Check for conformance of physical parameters for batches being processed on tableting and encapsulation and coating
equipment as scheduled. Perform in process organoleptic, hardness, thickness, disintegration, and friability testing on
dosage units as appropriate.
Document all collected data promptly and correctly.
Submit finished product samples to Quality Control for analysis.
Weigh rejected materials and waste from Quality Assurance testing and from other departments. Document weights in the
batch records and rejected materials log as appropriate. Assist in the maintenance of the rejected materials storage areas.
Monitor differential pressure in designated areas as per schedules.
Assist QA/QC Assistant Manager in other areas as directed.
Sample quarantined raw materials in accordance with specifications. Obtain samples for analysis, outside testing, and
retainers, as indicated.
Sample and inspect incoming packaging components in accordance with specifications. Submit samples to Quality Control
for further analysis, if necessary.
Prepare necessary documents and submit raw material and packaging component samples to the designated
department for analysis or further processing.
Sample incoming labeling materials in accordance with specifications. Process sampled materials per requirements.
Apply release stickers as appropriate to release components.
Apply rejected stickers to materials as instructed. Assure that rejected materials are transferred to the appropriate areas for
further processing.
Assist QA/QC Assistant Manager in other areas as directed.
References Available Upon Request
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