Human Resources Software

Anita M Thompson

***** *. ***** ***** ****** Blvd, Apt 1110

Scottsdale, AZ 85259

C: 781-***-****

Email: abkl0v@r.postjobfree.com

CAPABILITIES:

• Extremely detail and quality oriented technical writer with 15 years progressive documentation

experience; managing multiple projects simultaneously

• Develop solutions to meet clients needs; design, develop, format, and edit user guides, training

materials, release notes, job aids, and collateral materials

• Develop online help for Help desk technicians and non-technical end users within the company

• Create and maintain documents for online help using RoboHelp and HTML editor

• A strong team player with the ability to execute and complete documentation for PC, server, and

network

• Work collaboratively to know the target audience to deliver collateral for the application, procedures,

or the business process with easy to follow steps and flowcharts

• Professional experience in several multi-national corporations complemented by international travel

• Ability to work in multi-function and multi-cultural environments

• Excellent verbal and written communication skills, and strong written presentation skills

• Maintain records and files of work and revisions

Software Skills: MS Office 2003 / 2007, RoboHelp, SnagIt, Adobe Writer, HomeSite 5 HTML, MS Visio

(flowcharts), Visual SourceSafe (content management), Formatting Solutions Pro - IMI Certificate

Environments: limitless; on-site and remotely; IT, compliance, software, hardware, manufacturing,

financial institutions, high tech companies, entrepreneur, travel, and training/teaching

Products: Guides for user, training, how-to, software installation, and hardware; collaterals, brochures,

presentations, policies and procedure documents, proprietary operation mainframe and PC systems

manuals, tutorials and classroom materials, and documenting business processes and workflow

Platforms: PCs, mainframes, the Web, financial proprietary systems, and client servers

FREELANCE ACCOMPLISHMENTS:

• Gathered information from Subject Matter Experts (SME), reviewed and updated existing documents

or created new guides for the user

• Established and applied templates and guidelines to hundreds of documents regarding style, order,

clarity, conciseness, and terminology to ensure formatting consistency

• Develop online help for Help desk technicians and non-technical end users within the company

• Produced user guides, procedures for several departments, e.g., Help Desk, IT, Human Resources,

Training, Manufacturing, Overdraft Services, Accounting, and Collections Department

• Documented procedures for 30 software installation

• Reviewed, revised, and created over 400 Knowledge Base Articles and 50 reference cards

• Several Online projects with over 100 - 240 topics for technical staff, trainers, and end-users

• Prepared several MS PowerPoint presentation

• Created password protected document fill-in forms to be completed Online

• Worked closely with all levels of management, e.g., Subject Matter Experts (SMEs), software

engineers, Vice President of IT, Help Desk Director, CFO, accounting, and administration

Resume of Anita M Thompson, cont’

FREELANCE ENGAGEMENTS: 6 years

• A & S CONSULTANTS - Owner - Scottsdale, AZ

11/02-10/03 & 09/09 - present

• BAIN CAPITAL, LLC - IT Department - Boston, MA

05/07 - 03/09

• CITIZENS BANK - Overdraft Services Group - Cranston, RI

01/07 - 04/07

• FOREST CAPITAL PARTNERS, LLC - Boston, MA

08/06 - 10/06

• FIDELITY INVESTMENTS - FPCMS - Boston, MA

7/00-10/0 & 06/02 - 11/02

FULL-TIME EMPLOYMENT: 9 years

FIDELITY INVESTMENTS - NFS - Boston, MA 11/03 - 07/06

Technical Writer

• Designed, developed, and maintained user guides and reference cards for the web application and

IBM mainframe systems through the established documentation process

• Worked closely with project leaders and SMEs to gather and review information

• Applied documentation style template to ensure formatting consistency

• Managed and monitored the SME review process and communicated project status to manager

• Collaborated and integrated procedures with documentation team to ensure efficiency and accuracy

• Assigned over 40 major projects involving updating user guides and reference cards

THE REFERENCE, Inc. - Boston, MA 12/00 - 10/01

Technical Writer/Editor

• Wrote and enhanced web Help pages for Putnam Investments’ proprietary system using RoboHelp

• Created documents with Formatting Solutions - Information Mapping

• Consolidated 20 documents prepared by technicians/engineers and translated them into “user

friendly” documents for end-users and internal users

• Updated and maintained end-user documentation for seven Putnam software releases

• Designed and updated a user quick reference guide for five releases

• Developed and established writing and publishing standards for internal use

BANKBOSTON (Bank of America) - Providence, RI 8/94 - 12/99

Technical Writer/Editor/Audit Analyst

• Continually composed, edited, and maintained a user guide, with over 1000 pages, for the Collections

department staff of 50. Twelve sections were completely redesigned over a two-year period

• Created over 75 very complex tables/forms that were utilized by several departments

• Worked closely with SMEs to gather the information to make sure that the manual was consistent with

the current procedures and in compliance with banking regulations

• Improved interaction with other departments and trained new users

• Automated and brought order to product management projects such as credit card application

processing and tracking direct marketing promotions using Lotus 123 and Paradox database

Resume of Anita M Thompson, cont’

• Designed and wrote detailed easy-to-follow procedures that streamlined the workflow, reduced errors,

costs, and clarified work assignments using WordPerfect 5.2

EDUCATION: B.S. Mathematics major, Education and Music minors: North Dakota State University

OTHER INTERESTS: Co-authoring a self-help book, health club membership, extensive travel in USA and

internationally

Contact this candidate