Manager Front Desk
Resume:
Brett Helling
Independence, MO 64055
abkl06@r.postjobfree.com
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Hospitality
Versatile results-oriented professional with extensive experience in
hospitality/restaurant operations. Successful in leading. Motivating, and
managing all phases of operations. Demonstrated successes and
accomplishments by consistently meeting requirements while staying focused
on bottom line of profitability and customer satisfaction.
EDUCATION
University of Phoenix- Associates of Arts, Hotel, Restaurant, Travel and
Tourism Management
COMPUTER SKILLS UTILIZED:
MS Office, MS Outlook, MS Word, MS Excel, Internet Explorer, Aloha, Micros,
Fosse, On Q, MS Power point
CORE COMPETENCIES INCLUDE:
. Account Management Problem Resolution
. Scheduling Computer Operations
. Safety Training/Orientations Management
. Strategic Planning & Leadership Customer Support &
Communications
. Verbal & Written Communication Purchasing &
Negotiations
PROFESSIONAL EXPERIENCE
Aloft by W Hotels (2010-Present)
Assistant General Manager
. Manage staff of hotel facility including, front desk and food
and beverage operations
. Responsible for work with local and nationwide vendors for
ordering concepts for hotel amenities
. Responsible for training, orientation, hire and termination of
all employees in designated departments.
. Responsible for scheduling all staff members.
. Responsible for budgets, paid outs, cash slips, adjustments,
account receivable.
Fairfield Inn and Suites, Residence Inn, Springhill Suites (2008-
2010)
Sales Manager/Night Auditor/Front Desk Supervisor/Manager on
Duty/Bartender
. Manage all staff of hotel; handle all catering and meeting
spaces, and leisure and corporate groups of business for three
Marriott Hotels in the Overland Park area.
. Negotiate and complete corporate and leisure hotel rates.
. Identify and exploit all hotel problems and guest issues.
. Extensive hotel/catering management experience and expertise.
HILTON GARDEN INN (2007-2008)
Front Desk Supervisor/Night Auditor/Bartender
. Supervise the front desk staffing and manage the hotel facility
load. Responsible for managing the Company's books of business.
. Identified and exploited all hotel problems and guest issues.
. Maintained a relationship with guests in order to receive
feedback on the success of their hotel experience
THE CHEESECAKE FACTORY (2005-2007)
Bar Supervisor/ Head Trainer
. Assisted all guests' wants and needs behind a two story
restaurant and business.
. Maintained and increased assigned duties and training of new
employees.
. Communicated to business with the responsibility of the liquor
inventory.
. Maintained a relationship with the guests in order to receive
feedback on the success of their experience with the restaurant.
THE COURTYARD BY MARRIOTT (2004-2005)
Kitchen/Bar Supervisor
. Responsible for conducting hotel restaurant goals and meeting
financial goals.
. Managed several employees and operations of the hotel kitchen.
. Negotiated and completed weekly orders with local food and
beverage vendors.
. Maintained a relationship with the hotel guests in order to
receive feedback on the success of their hotel experience
. Handled all scheduling of staff, and worked with fellow
employees to success in the hotel industry
LONE STAR STEAKHOUSE AND SALOON (2002-2004)
Bartender/Shift Leader
. Assisted all guests' wants and needs behind a two story
restaurant and business.
. Maintained and increased assigned duties and training of new
employees.
. Communicated to business with the responsibility of the liquor
inventory.
. Maintained a relationship with the guests in order to receive
feedback on the success of their experience with the restaurant.
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