Kimberly Ann Novak
*** ********* ****** *********, ** 14223
716-***-**** abkkzu@r.postjobfree.com
September 28, 2010
To Whom It May Concern,
The last several years of my career have been dedicated to the field of administration and consumer
relations. My main focus has been placed on office management, customer service, financial tasks and
various clerical duties. After completing a Bachelor degree in Business Administration at Houghton
College, I began work as a Property Manager for Belmont Housing Resources. Currently, I am interested
in the Administrative Assistant position, per the listing. I would be a successful candidate because of my
ability to thrive in a fast pasted office environment, while upholding productivity and excellent customer
service standards.
A solid skill base has been built throughout my education and work experience, which I am able to
consistently utilize. My current job requirements include managing and coordinating administrative
activities at multiple site offices, financial budgeting and extensive customer interactions. I also place
focus on developing community and resolving conflicts. In my previous position, as an Office
Administrative Coordinator, I gained experience in the clerical field. I am versed in management, client
relations, correspondence, budgeting, appointment scheduling and telephone etiquette. Furthermore, my
education and training experiences have broadened my business and administrative knowledge, as well as
developed my management potential.
Multi tasking, adaptation and time management have become intricate parts of my everyday environment.
I am a detail oriented individual, who believes in strong follow-through. My goals have been reached
while working independently, as well as with a team. I am a self-motivated individual, who possesses the
ability and drive to excel in all endeavors. My aim is to consistently go beyond what is expected of me in
the work place.
Please refer to my resume for a more detailed explanation of my experience and training. Thank
you for the opportunity and I look forward to speaking with you.
Sincerely,
Kimberly Ann Novak
K imberly Ann Novak
132 Fairfield Avenue Tonawanda, NY 14223
716-***-**** abkkzu@r.postjobfree.com
PROFESS IONAL EXPER IENCE
2008-Present Belmont Housing Resource of WNY, Buffalo NY
P roperty Manager
● P reparation of advertising and marketing programs to include open houses,
s taging, networking and tours
● Establish rapport with applicants and residents; determine needs, present
p roperty and obtain lease commitment
● Monitor service requests and building inspections while making
recommendations and improvements
● B udget preparation, financial reviews and various financial tasks
● E xperience working with senior, disabled and family populations
● Daily resolution and management of resident concerns and complaints
● Community Outreach; develop contacts and relationships within the health care
f ield
● Supervision of site staff; conduct in terviews, performance reviews and daily
guidance
● Schedule, organize and coordinate resident activities, t r ips and events
2004-2008 Buffalo Hearing and Speech Center, Buffalo NY
Administrative Office Coordinator
● D irected all activities related to the ordering, funding and maintenance of
hearing aids and cochlear implant equipment
● Reception of incoming clients/ patients; including scheduling, check-in, copayment
collection, verifying insurance information and maintaining complete patient files
● Obtained health insurance and physician referrals through direct communication
and petition wri ting
● Switch board operation and extensive telephone interaction
● M anaged correspondence; emails, memos, meeting minutes, presentation
p reparation and facilitation of department functions
● Team lead for clinical support staff; interoffice promotion
EDUCAT IO N AND TRA I N I NG
Bachelor of Business Administration, Houghton College
L icensed Real Estate Salesperson and Certified Occupancy Specialist
Versed in Word, Excel, PowerPoint, and In ternet