Customer Service Representative
Resume:
Limmie Jurrell
abkku2@r.postjobfree.com
Memphis, TN 38141
Cell-901-***-****
Objective
To make a career progression through a management role which will impact
the profitability of a progressive organization by exchanging proven
occupational experience in various logistical areas.
Professional Experience
NYK Logistics Inc. Memphis, TN. (4/10 - Present)
Customer Support Representative - Functions as the liaison between
our warehouse and customers.
. .Manage the daily reporting which we are measured by via our KPI's
. Involved in daily communication with our warehouse operations, making
sure they have all necessary information needed to manage the trans-
loading process.
. Involved in a daily conference call with our warehouse management team
and our customer to discuss production, and reporting as reflected in
our KPI's.
Centrix Logistics Inc. (Subsidiary of Dunavant Cotton Enterprises) Memphis,
TN. (10/07- 09/09)
Transportation Coordinator - Manage the flow of export cotton
shipments from various warehouses throughout the Southern United
States to the railroads and container ports.
. Instrumental in the initial start up of the intermodal operations
developing relationships with various trucking companies, and heavily
involved in the rate negotiation process.
. Responsible for the timely pickup of cotton shipments avoiding any
late charges brought forth by the warehouses.
. Manage a high volume of traffic flow, with averages of 350 container
shipments weekly
. Interact daily with our logistics department over new export bookings
and the of status bookings in process, while being able to respond to
spare of the moment request for shipment loadings
. Developed a strong carrier relationship and following
MAERSK LINE INC. Memphis, TN. (5/06-10/7)
Regional Dispatch Specialist - Coordinate the movement of inbound
shipments from the port of entry to the final destination.
. Manage the timely and effect movement of shipments to the customer
door, after they reach rail destination, in an effort to drive down
any and all rail demurrage cost, while ensuring quality customer
service.
. Document all service delivery issues to ensure root causes are
analyzed, and take action to prevent future service failures. Report
all service delivery issues via internal systems to customer service.
. Use critical thinking and problem solving skills to address customer
concerns at the root.
. Act as the key contact with internal customer service, and sales in
the USA and abroad.
. I held responsibilities over key accounts such as: Hewlett Packard,
Williams-Sonoma, and Microsoft, maintaining 99% on time daily
delivery to the customer door.
. Provide system updates as needed by specific client programs
INTEGRA LOGISTICS LLC. Memphis, TN. (7/04-5/06)
Customer Service/Dispatcher - Provided logistics solution to various
customers through the movement of freight by intermodal, as-well-as
truckload means.
. Transported freight by locating the requested capacity wherever
needed, utilizing containers from various steamship lines and sending
those containers to their destinations points via railroad.
. I maintained a constant and open line e of communication with my
customers, reacting to every request needed, in order to get their
freight moved promptly.
. I interacted daily with the railroads, to ensure that the loads are
moving, so that I can have an accurate ETA to destination; I rely
heavily on this because of the appointment that I have made on the
customer on the destination end.
WILLIAMS-SONOMA INC., Olive Branch, MS., (5/02 -7/04)
Outbound Transportation Coordinator - Plan and coordinate the movement
of retail shipments originating from the Olive Branch Distribution
Center in route to over 28 hub locations across the country, while
utilizing over 20 carriers.
. Manage the overall transit process, once the shipment leaves the DC,
tracking and tracing the shipment from the point of origin to
destination
. Maintain and monitor proper transportation cost utilizing carrier
data, which allows me to manage the cost of each shipment from origin
to destination
. Responsible for maintaining a high level of on time service to each
hub, which ultimately leads to every store receiving their retail
shipment on time
COMTRAK TRANSPORTATION, Memphis, TN., (6/96-5/02)
Dispatcher - Coordinate and direct the movement of goods, while
efficiently utilizing tractor power and minimizing deadhead both by
highway and intermodal means.
. Analyze, interpret, and react to numerous charts and graphs concerning
breakdown of all operational activity that measure overall profit and
loss (P&L) of my departmental area.
. Manage and guide the activity of over 40 drivers, tracking mileage,
monitoring compliance with all safety regulations
. Assist in customer service serving as a key point of customer contact.
Customer Service Representative - Ensured quality customer service daily
. Resolved customer issues promptly, communicating directly with all
necessary parties
. Managed and maintain high volume accounts with revenues exceeding $10
million dollars annually
. Acquired additional business from existing customer because of quality
service, and maintaining a positive relationship.
Education
University of Memphis, Memphis, TN.
B.B. A., Major: Marketing Transportation Logistics, 1990-1994
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