Customer Service Network

William Grigorets

916-***-**** **** Blue Ravine #522, Folsom, CA

***** abkkl7@r.postjobfree.com

"William is bright,energetic, compassionate and genuinely well

rounded...willing to help others...is an exceptional candidate who would

contribute greatly to any organization.." ARC College CIS/CSIT Director's

Quote

IT System Administrator

Analytical IT Professional Specialist and Administrator with 8 years of

successful experience in the installation, configuration, and support of

servers, desktops, software applications, and WAN/LAN connectivity.

Proficient in Microsoft Windows Server 2003, Exchange Server 2005 email

administration that includes the establishment of account logon, security

protection and Active Directory management. An excellent communicator and

problem solver capable of accurately analyzing user requirements and

maintaining a high level of user satisfaction throughout all phases of the

support cycle. Customer service oriented with solid troubleshooting skills.

Proven ability to establish relationships and user expectations, manage

concurrent assignments under pressure, and resolve issues efficiently while

consistently delivering quality results that exceed expectation. Technical

skills proficiency:

TCP/IP, IPX/SPX, DNS, Telnet, SSH, SSL, Firewall, Terminal Server

DHCP, WINS, NT Design VPN, Citrix, Novell NetWare, Implementation

SMTP, SNMP, FTP, POP, Security Remedy Ticket Tracking

RAS, Exchange Server AD Network Operations Symantec Endpoint

2005 (Policies, User/Group Accounts, Protection

Exchange System Manager Log-in Scripts) IMF Tune Spam Filtering

Symantec Backup Exec 10d

Career highlights/ Professional Experience

IT Network/System Administrator January 2009

- Present

Sacramento Native American Health Center, Inc.

Providing the daily server/network basic procedures for the workstations'

configuration for the SNAHC Sacramento network such as create

accounts/passwords/mailboxes, create/assign logon scripts for the

user/group objects, add user to appropriate domain security groups, create

user folder location, basic backup operations using Symantec Backup Exec

and Media Backup tape drive/tape Ultrium 448. Providing support software

applications such as QuickBooks 2010, IHS PCC+ patches, Adobe Pro 2009,

managing IMF Tune Configuration, tracking sent/received messages using

Exchange Server Message Tracking Center, supporting (Toshiba Strata DK672

Expansion Cabinet) digital phone system.

Completed project for servers' migration that included Windows Server

configuration, Exchange Server installation/configuration, moving mailboxes

from old server to the new server, configuring the firewall and/or re-IP

new server, IMF Tune implementation, reinstallation the SSL certificates.

Worked closely with vendors, implemented and submitted recommended IT

purchase/requisition list to the Fundraising Director. Created and

developed SNAHC Ethernet Network Plan, Network Overview, Physical Layer

Overview, ViewPoint Overview diagrams, created/updated network

documentation.

Senior Desktop/Network Technician (Contractor)

April 2008 - October 2008

American Health Care Company/Short Term Project

Provided 2st and 3nd level support and served as helpdesk overflow operator

via phone or remote control support for issues with WinXP, Win* Microsoft

Office, network, printing, lock outs, Hp laser and color printer, scanners,

PDA, and shrink-wrapped software. Built systems for new and existing users

in accordance with AHC's standard policy. Acted as backup for network

administrator, creating user IDs, security group policy, etc.

TSC Tier II Desktop/Network Analyst (Contractor)

April 2007 - April 2008

Pacific Gas & Electric Company

Supported 3000+ user community providing assistance on network

connectivity, login, and email issues within a Microsoft 2003 Active

Directory environment. Assigned permissions to folders, allowed folder

sharing, created email account and distribution lists in MS Exchange, and

provided remote account support to dialup/VPN users. Analyzed and resolved

problems related to Exchange objects, managed global groups, processed

requests to increase mailbox size. Utilized Remedy software to enter,

track, and report issues through resolution cycle.

Technical System Network Assistant

July 2005 - December 2006

Public of Works Department

Provided technical support on custom GIS and HMI SCADA applications,

Microsoft Office Suite, and hardware and software related issues. Assisted

in planning / executing agency-wide laptop and software rollout of MS

Office (Word, Excel, Project, Access), Lotus Notes, I-Notes Norton

Antivirus, Adobe Acrobat, WinZip, desktop publishing & mail merge.

Continue

Network Support Assistant December 2002

- December 2005

University of Southern Maine, Portland, ME

Managed and maintained accurate, complete and up-to-date inventory records

of all procured technology supplies for residential network (1450 Ethernet

connections). Maintained and configured network products.

EDUCATION

Bachelor of Science, Information and Communication Technology

Minors - Management of Information Systems/Computer Science

University of Southern Maine, Portland, ME

December 2005

Accumulative GPA 3.27

Transferred 65 credits/ Computer Technology

Southern Maine Community College, Portland ME

August 2001

Completed in (CCENT, CCNA) network associate certification program

American River College, Sacramento, CA

August 2008

Certified through Microsoft: MCP (Microsoft Certified Professional)

August 2009

Enrolled in Microsoft Certified System Administrator/Engineer MCSA/MSCE

certification program

OSC Vocational School, Rancho Cordova, CA prospective date of

graduation July 2011

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