Project Manager Management

Stentz Whitaker

**** ******** ******

Castle Rock, CO 80104

Home: 720-***-**** abkkg6@r.postjobfree.com

SUMMARY

Analyst with versatility and proven success in financial services and

technology environments. Focused on a risk adverse decision making process.

Provided leadership to operational units through complex change and

transformation. Adept at bridging gaps between functional business groups,

technology and all organizational levels with innovative, actionable

solutions. Areas of expertise:

. Credit Risk Management

. Analysis

. Business Strategy Development

. Process Improvement

. Change Management

. Operations

. Project Delivery/Implementation

LEADERSHIP

. Credit Risk Management . Strategic Thinker . Anticipating & Overcoming

Obstacles . Assessing and Reacting to Situations Appropriately . Calm &

Centered, Communicating effectively with individuals at all

organizational levels . Calculated Risk Taker . Achieving consensus by

aligning diverse / conflicting interests to promote a common vision

TRANSACTIONAL TECHNOLOGY

. Requirements Management . Software/Development Life Cycle . Change

Management . User Acceptance Testing . Strategic System Selection .

Project / Program / Product Management . Automated Underwriting . Portal

Design . Integration . Business Rules Management Systems

PROFESSIONAL EXPERIENCE

Aurora Bank FSB, Littleton, CO 2003 - Present

Project Manager/Project Analyst

Provide project leadership to senior management and business owners with

comprehensive risk analysis and fact based recommendations to advance

decision making process. Authored and managed business requirements for

product eligibility and pricing engine as well as Loan Operating System

enhancements. Utilized my diverse business background and keen

understanding of the business to lead a number of various sized successful

projects.

. Managed projects to standardize operational processes and improve

compliance with state, federal and internal requirements.

. Led subject matter experts groups to capture data to yield detailed

workflow schematics, process flow diagrams, standard operating

procedures, functional job requirements definitions, cycle time

analyses, and productivity and efficiency benchmarks by role.

. Developed assessments tools and templates to help with the maturation

of the Corporate Project Management Office (PMO)

. Facilitated relationship between business and technology through Joint

Application Design (JAD) sessions on complex system issues and

requirements, decreasing development time by 50%.

. Prepared and validated test cases for User Acceptance Testing,

improving and reducing UAT cycle time.

. Tested and analyzed the Business Rule Management System which improved

business rules, system architecture and accelerated maintenance times.

Stentz Whitaker Page 2

Credit Policy Help Desk Lead

Designed and implemented Help Desk support team including staffing,

training, guidelines and measurements. Managed an internal support team

promoting user acceptance, transfer of knowledge and end user due diligence

reviews.

. Strengthened team environment by providing an approachable atmosphere and

coaching with clear concise direction.

. Developed tracking, measurement and accountability tools used for

improvement in defect tracking, system and process enhancements and data

mining.

. Assisted with production delivery of Automated System as onsite internal

client support, advancing implementation phase and improving client

acceptance.

. Collaborated with the UAT Lead to produce a requirements traceability

matrix that certified sufficient test coverage, along with a resource

calendar that guaranteed available resources.

. Contributed to writing of policy and procedure manual, providing industry

expertise, editing and final endorsement.

. Utilized Credit Policy expertise to effectively communicate product and

policy changes to Project Analysts streamlining writing of business

requirements.

. Compiled end user feedback to identify and implement best practices for

Automated System.

Credit Policy Coordinator/Senior Underwriter

Served on a Credit Policy/Underwriting Subject Matter Expert (SME) team,

responsible for development of high profile strategic initiatives which

totaled upwards of $75 million. Performed in-depth risk analysis of loan

portfolios to ensure transaction meet state and federal compliance

regulations and investor requirements.

Nobellus Group Consulting, Charlotte, NC May 2008 -

Sept. 2008

Senior Business Analyst/Process Engineer

Coordinated and lead efforts to properly document and capture the current

state operating model. Designed and documented a "future state" process

options and alternatives involving technology integration, imaging

solutions and transactional on shore/off shore alternatives. Performed

ongoing performance improvement work within the current state environment

as well as the integrated consulting initiative targeting industry leading

best practices and innovation recommendations. Identified immediate short-

term process improvement win by standardizing management control systems

leveraging reporting, process measurement and process controls to reduce

variation and eliminate defects in terms of quality, service and cost to

fulfill.

WELLS FARGO, Portales, NM 2000 - 2003

Branch Manager

Trained and managed staff members, achieving significant improvements in

their productivity. Approved and rejected lines of credit, real estate,

automobile and personal loans adding to receivables of $4 million.

EDUCATION

BA, Business Administration, Fort Lewis College, Durango, CO

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