Customer Service Sales
Resume:
Norfolk, VA *****
abkkce@r.postjobfree.com Eryka Jennings
Objective To enhance the level of customer satisfaction that
is, the feeling that a product or service has met
the customer expectation for any company that I
work for.
Work Experience 7-Eleven
3112 Azalea Garden rd. Norfolk, VA 23513
August 2009- Present
Sales/Customer Service Clerk:
Being apart time employee at 7-eleven, my most
important job is to provide
outstanding customer service and maintain a clean,
customer friendly
environment in the store. I also stock and
merchandise all the products and goods in the store
as well as operating the cash register.
Olan Mills
6101 N. Military Highway, Norfolk, VA
Sept.2004-March 2005
Sales Representative:
Highly motivated, reliable and responsible for
greeting customers entering the store for business.
I also had to respond to high volume of calls,
provide information on the company's product and
services, and continually demonstrate my commitment
to customer service by following up on calls and
ensuring that the customer will make the
appointment.
As a sales rep I sold picture package deals to all
the customers that were interested. This includes
the quality of the pictures and how many of the
pictures come within the package. Also I had to
consistently collect and manage money that I earned
for that day and turn it into the manager before
leaving.
I engaged customers in friendly conversation in
order to pitch sales at Olan Mills special picture
packages. I created layouts of photos to promote
the picture packages to sale to the customers.
Chucky E. Cheeses
920 N. Military Highway Military Circle Mall,
Norfolk, VA
Jan.2001-August2004
Kidcheck/Party Hostess:
Provide the first and last impression for the
guests. I greeted each arriving customer and
thanked each departing guests. Stamped each guest
as they arrived for parties and checked guests as
they departed for accountability purposes.
Working in the showroom, I interacted and assisted
with the guests by:
Delivering their food and checking on their meal,
pre-bussed their tables, and performed in their
live shows. Additionally, I played host to one of
the many birthday parties we celebrate every day.
Party Hosts did all the work for mom so she can
relax and enjoy the party. These duties included
taking their orders, suggesting to sell key items
such as tokens, collector cups and favor bags.
Hosts served the drinks, pizza, and provided their
tokens, cleaned up and help get ready for the next
party.
I have exceptional leadership abilities concerning
team initiatives, cultivated positive relationships
with customers.
Education High School:
Norview High:
1999-2002
College:
Everest Institute 07/27/2010
Medical Billing and Coding
Qualifications Knowledgeable in Microsoft word, excel, powerpoint.
Experience in customer service, cash handling and
scheduling. Good phone etiquette. Works well in
busy environments and I have great multi-tasking
skills. I learn new skills quickly. Very reliable
and gets work done in a timely fashion. I'm a
hardworking individual. I also have experience
with billing, ICD9-CPT coding, posting charges,
data entry, knowledge of medical terminology,
software systems including Microsoft applications,
Excel, Word and Outlook. I possess good
organizational skills
Interests My interest is to master every opportunity that I
encounter professionally for the company that I
work for. I would like to further my professional
and effectiveness in training with the company that
hires me so I can achieve stronger customer service
satisfaction and to strengthen my skills for
professional success.
References Naomi Wilson
Alexandria Batista
Ashley Smith
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