Customer Service Supply Chain

LYNNE A. GRAY

**** ****** **, ******** *******, CO 80915

Phone: 719-***-****? Email: abkjb9@r.postjobfree.com

QUALIFICATIONS

I have 18 years experience in Aerospace environment as a Material

Requirements Planner / Inventory Control. Primary responsibilities include

but are not limited to creating, scheduling and managing requirements

within SAP (MRP) systems. I have also worked as Administration Assistant /

Operations Coordinator performing multifaceted office support, including

AR, website design, payroll, and customer service. I am a team player,

loyal, dedicated, organize and detail orientated individual. My outstanding

efforts and achievements have been recognized by management and customers.

PROFESSIONAL EXPEREIENCE

PET CARE SERVICES ASSOCIATION

Administration Assistant / Operations Coordinator (2008 - 2010)

Handle / coordinate schedules for the CEO and Operations Director. Perform

multifaceted office support, process all credit card orders, AR and

invoices. Handle customer inquiries issues as a result of exceptional

ability to promptly resolve concerns and satisfy customers. Update /

design the company website and database to make it user friendly and

symmetrical. Create and execute reports and queries for Staff and Board of

Directors for monthly and yearly metrics of company's membership data and

finances.

MISC JOBS (2005-2007)

Held various full / part time jobs, while completing education of Bachelors

Degree

NORTHROP GRUMMAN CORPORATION

Material Requirements Planner Analyst / Inventory Control (1986 - 2005)

Requirement Planner / Acquisition - Analyze/coordinate customer requests,

Engineering Technical Orders, process specifications and scheduling

constraints for accuracy and availability before orders are released to the

purchasing department. Responsible for release of material requisitions to

procurement using SAP (ERP/ MRP), in accordance with policies and

procedures, manufacturing schedules, avoiding delays and excess

inventories. Process MILSTRIP orders through the Government on Line

Database (GOLD) system.

Supply Chain Management - Establish min/max materials levels; eliminate

obsolete and excessive inventories of over 5000 customer required inventory

items. Perform annual wall-to-wall inventory audits for data validations

and reconciliation with a 98% accuracy rate. Establish kits of WIP (work

in process) materials to streamline productivity on manufacturing floor.

Logistic Management - Coordinate and track company and Government assets

through the Material Review Board process to ensure assets are return to

support the manufacturing schedules. Coordinator for Company's in-house

made materials, to ensure latest Engineering changes, availability, and

shelf life.

Leadership Roles - Project IPT Leader within Material organization, Liaison

between Company and Customer (Air Force), Repair Control Center Team

Leader, Government Material Control; providing liaison support to other

departments by maintaining team metrics, facilitating meeting, input for

team actions and closure plans.

Career Highlights - Apply Lean/Six Sigma principles and tools to technical,

manufacturing and business processes.

Achieving a 10+ percent increase in productivity

Inventory accuracy rate of 98% + each year

Reduce aircraft requirement backlog by 20%

efficiency rate

Secret Security Clearance held while working on B-2 Bomber

program

Competencies - Develop processes to maintain and ensure quality and

accountability. Provide options / solutions to management for program

critical issues, possible process deficiencies and long-term improvement

plans. Provided input for team actions and closure plans, facilitated

meetings, and maintained team metrics, in support of all impacted

organizational elements.

COMPUTER PROFICIENCES

Proficient in Microsoft Word, Power Point and Excel; worked various

computer system database including Access, CMS, Quick Book, SAP and MRP,

GOLD.

EDUCATION

Bachelors' degree in Business Administration from Dallas Baptist University

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