Customer Service Manager

LENORA LITTLE

**** ****** ****, ***# **-H, Suffolk, Virginia, 23434 / 757-***-**** /

abkgnd@r.postjobfree.com

OBJECTIVE: Seeking a challenging position enabling me to build and utilize

supervisory and customer service skills.

HIGHLIGHTS OF QUALIFICATIONS:

Customer Service Order Supplies

Clerical and Administrative Reading

Comprehensive

Supervisor Skills Typing

Service Oriented

Time Management Prepare Schedules

Payroll Cost Analyzes

PROFESSIONAL EXPERIENCE:

2008-present Octapharma Portsmouth, VA

Receptionist/ Medical Screener

. Greets and builds rapport with donors and directs them to

appropriate areas for further processing.

. Maintains donor flow while adhering to standard operating

procedures.

. Compiles with federal, state, local and company-specific

regulations related to quality of product, employee and

donor safety and to the proper performance of day-to-day

activities.

. Remains professional at all times in a fast paced

environment with frequent interruptions.

. Performs donor medical screening to determine suitability

of donor to include reviewing health related documents and

taking vital signs including blood pressure, pulse, and

temperature.

. Performs finger sticks and utilizes screening equipment to

obtain hermatocrit and protein readings.

. Performs clerical duties including crating and maintaining

donor record files and inputting information into the donor

management computer software.

. Remains alert for any adverse donor reactions and notifies

appropriate staff.

. Maintains confidentiality with all specific donor issues

and record keeping activities.

. Stocks and maintains and orderly work area with sufficient

supplies to meet production demands.

. Cleans and maintains equipment on a daily basis and

troubleshoots issues as they arise.

. Cleans any blood or plasma spills and performs proper

procedure for disposition of biohazardous waste.

2006-2008 Business Opportunity Portsmouth, VA

Assistant Manager

. Maintaining fast, accurate service, positive guest

relations, and ensuring products are consistent with

company quality standards.

. Ensures Occupational Safety & Health Act, local health and

safety codes, and company safety and security policy are

met.

. Assists Profit and Loss management by following cash

control/ security procedures, maintaining inventory,

managing labor, reviewing financial reports, and taking

appropriate actions.

. Assists Restaurant Manager in recruiting, interviewing, and

hiring team members.

. Conducts performance appraisals, takes disciplinary action,

motivates and trains.

. Ensures company standards on equipment, facility, and

grounds are maintained by using a preventative maintenance

program.

. Ensures food quality and 100% customer satisfactions.

. Ensures compete and timely execution of corporate & local

marketing plans.

2002-2006 Plasma Care Portsmouth, VA

Receptionist Supervisor

. Coordinated all front office activities of fast-paced,

professional work environment.

. Greeted visitors, clients, interview candidates, and

vendors, and announce their arrival to the appropriate

parties. Administers visitor sign-in log/name tags.

. Answered filtering and prioritizing telephone calls in a

professional and timely manner (finds coverage for front

desk when away)

. Prepared daily patient cards, post cards, client mailings

as well as postage.

. Hired and trained new employees.

. Took vitals and performed Hematocrit (finger sticks)

. Counseled and performed employee evaluations.

. Ensured all mail and faxes are dealt with efficiently and

appropriately disseminated.

. Participated in and seeks functional and cross training

opportunities as approved by Office Manager.

1998-2002 Aramark Norfolk, VA

Front Line Manager

. Established and maintained systems and procedures for the

ordering, receiving, storing.,

. Preparing and serving of food related products, as well as

menu planning and development.

. Developed operational component forecasts and is able to

explain variances. Responsible for components accounting

functions.

. Ensured that requirements for appropriate sanitation and

safety levels in respective areas are met.

. Coordinated and supervised unit personnel regarding

productions, merchandising, quality and cost control, labor

management and employee training.

. Recruited, hired, developed and retained front line team.

. Conducted period inventory.

. Maintained records to comply with ARAMARK, government and

accrediting agency standards.

. Interacted with Client Management and maintains, effective

client and customer relations at all levels with client

organization. May participate in sales process and

negotiation of contracts.

. Looked for opportunities to implement new products and

services which support sales growth and client retention.

EDUCATION:

1977 Madison Central High Richmond, KY

Diploma

2002-2003 CompUSA Portsmouth, VA

Intro to Microsoft Software: Work 200k, Outlook XP, PowerPoint

2002, Excel 2003

Certificate

2002 Plasma Care Portsmouth, VA

Coaching and Team Building Skills for Managers and Supervisors

Fundamental Supervising

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