Maintenance Customer Service
Resume:
Douglas Rosner
Newport News, Virginia 23608
E-mail: abkg8a@r.postjobfree.com
Home: (757) - 898-4384
Cell Phone: (757) - 342-0050
JOB OBJECTIVE:
System Analyst and Instructional trainer providing functional and technical
support of the Unit Level Logistics System - Aviation.
EDUCATION:
Kingston High School, Kingston, New York - Graduated 1975
Kee Business College, Newport News, Virginia - Computerized Accounting 1988
TECHNICAL TRAINING AND SKILLS:
Having over 3 year experience as an instructor with the military, training
both U.S. Army and National Guard personnel. While in the U.S. Army
participate in Unit Level Logistic System-Aviation (ULLS-A) for 4 years. He
is familiar with MS-DOS, Excel, and Word applications.
SPECIAL QAULIFICATIONS:
Having twenty years of military experience in United States Army Aviation
logistics, maintenance, and Unit/Intermediate level operations. Three years
of instructional training with both soldiers and civilians on the ULLS-A.
As a noncommissioned Officer he provided functional experience and
knowledge in the field of aircraft technical inspection, aviation
logistics, material readiness reporting, maintenance management, training
development and documentation.
CURRENT WORK EXPERIENCE:
March 2007 - Current, 40 hours per week, System Analyst Professional,
Computer Science Corporation, Dale S. Greaves, 804-***-****. As a ULLS-A
Analyst, provided support services in support of the ULLS-A on-site
technical assistance provides troubleshooting for relational database
problems, application errors, load errors and system failures. Also
provided system integration services to include the Windows NT and Windows
2000 operating environment, provided light troubleshooting and maintenance
on the NT server hardware and investigated incidental and recurring systems
maintenance problems for ULLS-A
PREVIOUS EXPERIENCES:
JUNE 2006 - March 2007. WACKENHUT, SECURITY OFFICER, Security Guard.
Insured the safety and personal protection of the client or designated
individual in accordance with all local, state and federal laws. Provided
logistical and managerial support in regards to security of the army's
computer systems. Execute basic security functions, i.e., perimeter and
access control, identification procedures, command post operations,
patrolling, secure assets/property and post standing duties.
March 1996 - July 2004. INFORMATION TECHNOLOGY SOLUTION, INC., ANALYST/
COMPUTER SCIENCES CORPORATION, Analyst, Jay Sanders 804-***-****.
CSFR/Analyst: Conducted Aviation Maintenance training requirements for ULLS-
A. This extensive training encompassed not only hardware and operational
systems; it included data conversion techniques required to operate the
ULLS-A automated system. In addition performed data screening, system
analysis, identifying and documenting interface problems, update of
documentation related to the ULLS-A system, corrected errors and enhanced
effectiveness. I analyzed training requirements for automated logistics
systems, to include job and task analysis, training design, course
development, and media literature. I have interfaced with government
systems analysts, customer representatives, information sources, and
instructors. Conducted reviews boards, meeting briefings for progress
reviews, and design validation strategies for training products. Prepared
and updated Program-of-Instructions (POI), Aviation End User Manuals
procedures, handbooks, and briefing for the Standard Army Management
Information Systems (STAMIS), for the Unit Level Logistics System (ULLS). I
have provided professional guidance and recommendations to customers
related to data screening, AMCOM, MMDF and software updates, data transfer
procedures, readiness reporting automated practices, telecommunication
methods, operational procedures, and STAMIS interface. I have developed
computer automation procedures, briefings, handouts, and other STAMIS aids.
Prepared training for new equipment and software. I instructed on computer
technology; to include hardware and software installation (MS-DOS), Window
2000, and Window NT. I have also have experience in The Army Maintenance
Management Inventory System (TAMMIS) as inventory Manager, performed for
ITS, Medical Training site in Fort Gordon, Georgia. I worked with the
National Guard on Customer Service Technician visits to all National Guard
sites. I provided on-site support services in support of the ULLS-A. I
provided on-site technical assistance provided troubleshooting for
relational database problems, application errors, load errors and system
failures. As a Contract Field Service Representative (CFSR), provided on-
site support services in support of the ULLS-A. I provided on-site
technical assistance provides troubleshooting for relational database
problems, application errors, load errors and system failures. I also
provided system integration services to include the Windows NT and Windows
2000 operating environment, provided light troubleshooting and maintenance
on the NT server hardware and investigated incidental and recurring systems
maintenance problems for ULLS-A
January 1996 - March 1996. Wackenhut, Security Officer, Security Guard.
Insured the safety and personal protection of the client or designated
individual in accordance with all local, state and federal laws. Provide
limited logistical and managerial support in regards to security for the
client and their operating systems. Execute basic security functions, i.e.,
perimeter and access control, identification procedures, command post
operations, patrolling, secure assets/property and post standing duties.
UNITED STATES ARMY
January 1994 - March 1995. D Company, 3-25 Assault Helicopter Battalion,
Aircraft Technical Inspector. As aircraft mechanic, with 19 years
experience trained and provided technical guidance to aircraft mechanics on
proper maintenance techniques and safety procedures. Inspected aircraft
records for accuracy and maintenance standards: maintained aircraft
technical library, inspected systems, subsystems components, avionic
systems, External Stores Support System (ESSS) according to applicable
technical publications and checks before, during, and after helicopter
maintenance and modifications; computed basic Aircraft Weight and Balance
records for EH/UH-60 (ESSS) helicopters; troubleshooting aircraft systems;
avionic systems; External Stores Support System (ESSS) participated in
maintenance test flights; annotated records of required maintenance;
evaluated operational readiness of helicopter and recommended corrective
action; involved with Army Oil Analysis Program, test measuring, and
diagnostic calibration of equipment.
February 1990 - January 1994. C Company, 7/227th Aviation Regiment,
Aircraft Technical Inspector. With 15 years experience and training have
provided technical guidance to aircraft mechanics on proper maintenance
techniques and safety procedures. Inspected aircraft records for accuracy
and maintenance standards: maintained aircraft technical library, inspected
systems, subsystems components, avionic systems, External Stores Support
System (ESSS) according to applicable technical publications and checks
before, during, and after helicopter maintenance and modifications;
troubleshooting aircraft systems; avionic systems; External Stores Support
System (ESSS); participated in maintenance test flights; annotated records
of required maintenance; evaluated operational readiness of helicopter and
recommended corrective action; involved with Army Oil Analysis Program,
test measuring, and diagnostic calibration of equipment. I have maintained
Weight and Balance for OH-58D, UH-1 H/V, EH/UH-60 (ESSS) aircraft for the
Battalion. I also participate in Unit Level Logistic System-Aviation (ULLS-
A).
August 1987 - January 1990. 1ST STAFF AND FACILITY COMPANY, 1/222nd
AVIATION REGIMENT, 8th TRANSPORTATION BRIGADE, 12 years experience
Instructor/Writer developed and implemented Resident Course updates and
wrote Programs -of- Instruction (POI), lesson plans, examinations and
practical exercises. Presented and teached classes in excess of 100
students per year encompassing all levels of maintenance and inspection of
UH-60 Helicopter.
CLEARANCE:
Secret Clearance, Granting Organization: Computer Sciences Corporation
(CSC) July 1, 2010.
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