Customer Service Manager
Resume:
CATHERINE A. MITCHELL
*** *. ******** **. ***********, FL 32301
850-***-**** abkg2q@r.postjobfree.com
OBJECTIVE
Seeking a full time position that will utilize my talents and skills in a
positive way.
ACCOMPLISHMENTS
Over fourteen years experience in a variety of restaurant jobs. Thirteen
years experience as a classroom teacher at a variety of levels and areas.
. Leadership: Fast food shift manager responsible for opening the
restaurant, assigning crew members to their positions, preparing and
counting cash drawers, training new employees, handling bank deposits
and customer service including requests and complaints. Overall,
maintaining an efficient flow of quality food and service from
production to customer satisfaction.
. Received award for "Outstanding Customer Service"
. Maintained inventory and prepared weekly orders for all supplies and
food for salad production at a full service restaurant.
. Created new and innovative recipes
. Submitted and awarded a state grant which funded a summer computer
camp for students in Franklin County K-12.
. Received "Outstanding" annual evaluations during teaching career.
. Meal Server Volunteer for the homeless at Grace Mission Episcopal
Church.
WORK EXPERIENCE
1996. A variety of fast food and full service restaurant jobs. A detailed
list available upon request.
1977. School teacher at a variety of levels and areas.
EDUCATION
1977. University of West Florida
Received BA in Elementary Education/Early Childhood Education
1985. Coursework for MA in Computer Education
SKILLS & ABILITIES
Good communication and organizational skills, quick learner, very
friendly, empathetic to others' needs, reliable, dependable, a "team
player" who can also work well independently, creative problem solver,
employee training and evaluation, and resolutions of customer comments
and concerns. Working knowledge of Microsoft Office-Word, Excel, Access,
and PowerPoint.
WORK HISTORY
Zaxby's Restaurant
640 W Tennessee St
Tallahassee, FL 32304
Contact: Margaret Frasier, General Manager
Job Title: Hospitality Coordinator
Job Description:
Manage all Front Counter personnel. Train new hires on cash handling
procedures and touch screen POS, Demonstrate by example encore customer
service to every customer, resolve any customer problems that may arise
during my shift, perform any other duties required by my general
manager.
Wildfire Grill Restaurant
460 W Tennessee St
Tallahassee, FL 32304
Contact: Kaye or Ed Thompson
Job Title: Head Cook
Job Description:
Performing all cooking duties during the shifts that I worked.
Responsible for all operations for the kitchen. Setting up and
maintaining prep stations. Preparing inventory lists for ordering.
Maintaining proper health and food safety standards. Supervised staff in
food production as necessary. When working the closing shift, I was
responsible for breaking down all food production areas and final clean
up of kitchen.
Grace Mission Episcopal Church
303 W Brevard St
Tallahassee, FL 32301
Contact: Julia Anne King
Job title: Kitchen/Meal Server Volunteer
Job Description:
Assist with preparing and serving meals for 60 - 75 people 3 times a
week. Assist with clean up after meal serving. I have been volunteering
at Grace for over 3 years.
Ole Time Country Buffet Restaurant
1701 N. Monroe 5t.
Tallahassee, FL 32303
580-1600
Contact- Mrs. Bobbie O'Neal, restaurant manager
Job Description:
Required to set up salad bar in the morning or to take down and clean
up at night. Maintain salad bar in a clean/full manner during operating
hours. Prepare all
home-made cold foods/salads from scratch. Maintain an inventory of supplies
and
prepare weekly orders for all supplies and food needed. Create new,
innovative recipes to
serve on the salad bar with the materials and food I had on hand.
Publix Supermarket
1700 N. Monroe S1o.
Tallahassee, FL 32303
222-1975
Contact- My immediate supervisor and the store manager have been
transferred to other
stores.
Job descriptions:
Served customers at deli counter- sliced meat and cheese to order,
made
sub sandwiches, served hot food/chicken, helped to maintain proper
sanitation and
temperature of food, made party deli trays, answered customer's questions
and provided
excellent customer service.
Centerville Mart
2700 Centerville Rd.
Tallahassee, FL
385-0038
Contact- Store has changed owners since I left.
Job description:
Responsible for day shift- keep shelves stocked and dusted, mop floors
as needed, keep self serve food freshly stocked and ready for customers,
sell gasoline,
operate computerized cash register, prepare lists of needed merchandise.
Dunkin Donuts
N. Monroe St.
Tallahassee, FL 32303
This business has since been closed.
Job description:
Responsible for both opening and closing shift duties as required,
package and sell products, provide excellent customer service, prepare
specialty
sandwiches and drinks, keep eating area clean and appropriately stocked,
operate cash
register.
McDonalds Restaurant
1944 N. Monroe St.
Tallahassee, FL 32303
385-7683
Contact- The managers I worked with are no longer there.
Job description:
I was the opening manager, which required me to: be there to open
restaurant for employees to begin opening procedures every day, open safe
and prepare
cash drawers for all day shifts, assign crew members to their positions,
make necessary
checks that everyone and all preparations to open restaurant were done on
time, maintain
and supervise the efficient flow of a quality product from production to
customer, handle
special customer requests and complaints in appropriate ways, do crew
shifts to ensure
fast service as required, do cash drawer changes, prepare cash reports
after every shift,
make cash deposits, do periodic walk-through to check eating areas for
cleanliness and
to check supply levels, check and maintain temperature of all foods, make
ongoing crew
evaluations and taking disciplinary action if necessary, help train new
employees, attend
all training sessions and classes for managers. Assist with interviewing
new hires.
Dog-Et-All Restaurant
1456 S. Monroe St.
Tallahassee, FL 32301
222-4099
Job description:
Set up food line in morning and restock as necessary, take customer
orders, make hotdogs to order for customers, suggestive sell other foods
for sale, ring up
sale on cash register, take drive thru orders, maintain proper levels of
cleanliness.
Chili's Restaurant
719 Apalachee Parkway
Tallahassee, FL 32301
878-2148
Job description:
Prepare all salad ingredients for the day, set up station, and prepare
all
salads, nachos, quesadillas, and desserts.
Olive Garden Restaurant
1103 Apalachee Parkway
Tallahassee, FL 32301
878-2949
Job description:
Prepare all salad ingredients for the day, prepare all vegetables for
recipes by chopping, weighing, and bagging.
Subway Restaurant
Various locations
Tallahassee, FL
Job description:
Prep vegetables; bake bread and cookies, set up food line in morning,
take customer orders and make sandwiches, maintain appropriate levels of
products, run
the cash register, handle customer concerns appropriately, restock as
necessary.
Jacob's on the Plaza
Doubletree Hotel
101 S. Adams St.
Tallahassee, FL 32301
224-7200
Teaching Experience
From 1974-1990, I was a classroom teacher in Franklin County, FL. While
finishing my
degree in night classes, I substitute taught during the day in all areas at
all levels K-12.
I had my own classes at the kindergarten level for 8 years. I then moved up
to teach
reading to third through fifth graders for 7 years. I was the computer
expert at my school
and I was asked to teach computer literacy and computer programming classes
at our
high school for 2 years. I also taught GED classes at night school.
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