Manager Customer Service

Veronica Kingsley

**** ***** ***** *****

Lewis Center, OH 43035

740-***-****

JOB OBJECTIVE

To obtain a position in a professional environment that allows

opportunity for growth and personal development.

WORK HISTORY

Office Manager/Administrative Assistant-Judgment Assignment

Group (3-08-Current)

. Responsible for all daily office operations, collections,

staffing, and HR functions.

Operations Assistant/Des Moines International

Airport (11-02 - 3-03)

Placement Pros

. Responsible for conducting FBI Background checks and

fingerprinting all airport employees to insure

authorization to work under guidelines set by the

Transportation Security Administration/Homeland Security.

Customer Service/Accounts Receivable Clerk (3-01 - 5-02)

The Waldinger Corporation, Des Moines, Iowa

. Responsible for weekly payroll for Service Technicians

. Assist with Service Department billings.

. In charge of updating and maintaining Customer Data Base

. Provided administrative support to Department Manager and

Department Project Managers

. Responsible for all collection activity on both Commercial

and Residential accounts

Staffing Manager (1-00-1-01)

Genie Staffing Services, Oklahoma City, Oklahoma

. Interview/Screen Qualified candidates for job placement on

both temporary and permanent assignments

. Maintained Client Relationships to insure success in

placements

. Coaching/training candidates to prepare them for better job

opportunities

. Responsible for pre and post interview follow-up measures

. Provided counseling to insure expectations are met for both

employees and clients

Human Resource Interviewer (8-99 - 1-00)

Stratsource-Sprint Pcs, Oklahoma City, Oklahoma

. Recruit at job fairs to promote Sprint PCS and search for

candidates.

. Conduct pre-screening and final interviews for selections

of qualified applicants.

. Responsible for forwarding all non-management new-hire

paperwork to the corporate office to insure payroll

deadlines was met for all new employees.

Office Manager ( 5-95 - 10-98)

Tru-Green*Chemlawn, Kalamazoo, Michigan

. Demonstrated ability to manage, train, and develop a diverse

staff of clerical and accounts receivable personnel.

. Provided Administrative support to all Department Supervisors.

. Responsible for all branch accounting functions including

payroll, new hire paperwork, accounts receivable/accounts

payable.

. Compiled weekly and monthly Regional and Corporate Productivity

reports.

. Actively involved in training for all departments, i.e.

Marketing and Production Specialists.

. Successfully managed operations while maintaining a strict

budget/Assisted in annual budget preparation.

Clerical Specialist ( 6-90 - 5-95)

Tru-Green*Chemlawn, Kalamazoo, Michigan

. Accountable for daily posting of all branch transactions, i.e.

completed production, sales entries, and cash deposits.

. Responsible for aggressive collection techniques in accordance

with Fair Debt Practice Laws to include Bad Debting of Accounts

and forwarding for further collection activity.

. Developed written forms to improve internal communication.

COMPUTER SKILLS

Proficient in MS-Windows; MS-Office Suite; AS400 Mainframe operations

to include self-written queries and corporate merging of data for

acquisition purposes.

EDUCATION

Graduate of Loy Norrix High School, Kalamazoo MI, 1988.

REFERENCES

Available upon request.

Contact this candidate