Customer Service Sales

ANGELA LIRA

*** **** ****** **, ***. E***, Puyallup, WA 98371. 608-***-****. abkdc7@r.postjobfree.com

PROFILE

Detail-oriented, enthusiastic, resourceful and innovative professional with solid experience in electronic media, marketing, and

communications. Organized take-charge individual with exceptional follow-through abilities and excellent management skills; able to

plan and oversee a full range of events from concept to successful completion. Highly focused, creative, and able to execute multiple

tasks simultaneously. Effective spoken and written communicator with the ability to develop productive relationships with co-workers,

clients and staff at all levels.

PROFESSIONAL EXPERIENCE

Kraft Foods, Kent, WA, 2010 - Current

Senior Sales Service Representative

• Grow the customer’s and Kraft Foods’ business at the retail level. Through selling, planning, ordering and distribution, as well

as effectively manage activities such as merchandising, shelving and pricing.

• Generate and implement new and unique ideas and solutions that capitalize on opportunities to benefit customers and Kraft

Foods.

• Use sales and business approaches that provide service and value beyond customers’ expectations and help customer identify

and execute strategies for their business success.

• Identify opportunities to use promotional and merchandising techniques to develop and support business-to-business

relationships between Kraft Foods and customer organizations.

• Work with customer to ensure sufficient product is ordered to support consumer take away, including incremental racks and

displays, for direct sale distribution.

• Provide customer with full shelf conditions, neatly merchandised displays and shelves, building and maintaining merchandise

displays, stocking and properly rotating product, ensuring accurate price tags in all departments.

• Provide order writing support on territories for Sales Reps absent due to vacation or other reasons.

Desert Sun Tanning, Puyallup, WA, 2010 - Current

Tanning Consultant

• Provide friendly, professional, efficient, and courteous customer service to clients during their tanning experience, while

ensuring the environment is clean and well maintained.

• Use sale skills to communicate product information regarding tanning packages, memberships, and tanning products to ensure

customer needs and sales goals are met.

• Maintain cleanliness of salon by completing daily opening and closing tasks; i.e., cleaning beds and floors in tanning rooms and

maintaining front counter area.

• Direct customer service concerns or special requests to the manager as needed.

• Complete opening and closing cash handling procedures.

• Perform miscellaneous job-related duties as assigned.

Clear Channel Communications, Madison, WI, 2005 – 2009

Promotions Director - WMAD-FM 2008 - 2009

• Developed and managed successful promotions. Promotions included travel giveaways, concert promotions, artist meet and

greets, and movie premieres.

• Created and maintained all on-air and web based station contests including contest rules and records of winners. Supervised and

coordinated all on-site station promotions, event marketing, appearances, and remotes from setup to break down; keeping the

overall look and feel of the event with the stations brand in mind while maintaining positive relationships with clients, event

sponsors, listeners, and media while projecting a positive image at all times. Hired, managed, and scheduled all part-time, and

intern staff.

• Maintained station inventory of prizes and collateral materials; assembled materials from sales for distribution at all outside

marketing events.

• Collected prizes from sales, provided copy to programming for on-air use, contacted winners, and arranged for prize delivery

and fulfillment.

• Maintained and managed all listener records and files, including an electronic database of contest winners. Responded to

listener calls; research questions and follow-up with answers.

• Wrote proposals to secure concert tickets for all on-air and web based promotions; station liaison with concert promoters, artists,

managers and record label representatives.

• Created graphics for web based contests, events, concerts, photo galleries, videos, personality pages, as well as create weekly E-

blast featuring station promotions and events.

On-Air/Executive Producer - John & Tammy in the Morning - WMAD-FM 2007 - 2009

• Executed on-air direction of morning drive show. Worked closely with talent to ensure Company vision and listener satisfaction.

Liaise between Program Director, on-air personalities and CC management.

• Researched and produced day-of-air entertainment and music news stories for Nashville News and Celebrity Buzz, and

responsible for producing compelling content aimed at increasing audience share.

• Booked guests, produced talk topics, news of the day issues, celebrity interviews and music performances.

• Managed all logistics related to artist booking, obtained and distributed all paperwork including: bios, talking points, interview

questions, contact sheets, etc. Created and produced weekly features, Hip-Hop or Hillbilly, Rocker or Redneck, Spy the Lie,

Product Testing Thursday, and White Trash News Flash.

• Produced and edited daily promo and talkie driven to attract audience and tune in.

• Recorded, edited and updated web exclusive content - highlighting artist and celebrity interviews, and “Best of” segments, in-

studio performances, stunts, and events.

• Planned and coordinated Radio-thon raising money for deployed soldiers and UW Children’s Hospital.

• Developed and produced remote broadcasts from Mexico and the CMA’s in Nashville: booked guests, planned program,

coordinated logistics, engineered broadcast, posted video and photos from broadcast on station website.

Traffic Manager - WMAD-FM & WIBA-FM 2005 - 2007

• Compiled broadcast schedule of radio commercials and public-service announcements using a computer; reviewed on-air time

sales orders and public-service announcements to verify completeness of data required for log, such as sponsor identity, date,

time, and duration of announcements, and whether live or recorded announcements.

• Produced and reconciled the daily commercial programming logs, inputted broadcast orders, managed inventory, scheduled

commercial copy and maintained traffic records.

• Entered information, such as sponsor identity, date, maximum time and frequency of commercials, and established network or

local news announcement times, into computer to generate log.

• Reviewed sponsors' requests for specific dates and times of announcements, and recommended alternate dates and times, or

keyed information into computer to revise log to avoid conflicts.

• Distributed daily log to personnel and on-air talent.

• Analyzed daily logs after use for authorized changes made during broadcast date.

ProVideo of Wisconsin, Inc., Madison, WI, 2002 - 2005

Office Manager/Production Assistant

• Answered six line telephone system. Meet & greet clients.

• Handled all administrative duties including filing, faxing, typing correspondence, updating customer database, and invoicing.

• Assisted in all aspects of television commercial and corporate video productions.

• Maintained tape/media library, and made video tape duplications.

Technicolor Creative Services, Los Angeles, CA, 2002 - 2002

Client Service Representative

• Provided post production service to Disney and Miramax accounts.

• Interacted with clients in creation of work orders according to customer specifications and needs.

• Coordinated with production department to establish production schedule and elements needed to process the work. Maintained

daily status of all jobs in-house and responded to client concerns.

Old Town Pub, Madison, WI, 2000-2002

Bar Manager

• Supervised kitchen, dining, and bar staff of six.

• Planned, coordinated and implemented promotional events.

• Bartender duties included bar-setup and breakdown, mixing drinks, serving food in bar area, cashier, customer service, sales, re-

stocking, and ordering liquor.

Deerfield High School, Deerfield, WI 2000 – 2001

Teaching Assistant

• Assisted supervisor in teaching an Applied Digital Media Course.

• Directed and coordinated the successful launch of student television program.

• Supervised production and instructed students how to use video equipment.

COMPUTER SKILLS

Proficient with MS Word, Excel, FrontPage and Outlook, Adobe Photoshop, Adobe Audition 1.0 and NexGen.

EDUCATION B.A., Communications, Major: Electronic Media, University of Wisconsin-Whitewater (2001)

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