Customer Service Representative

Sonya A. Groll

**** * ***** ***

Springfield, MO 65804

Phone: 417-***-****

Email: abkczd@r.postjobfree.com

Objective To contribute my skills and experience to a world class company

in the Springfield, MO area.

Professional Experience

05/02 - 09/2010 Citifinancial - (Branch Account Manager)

(703 N McCroskey Nixa, MO)

. Take customer applications, review and approve

credit applications for signature/mortgage

loans, manage accounts.

. Loan closings and all loan paperwork, service

and collect on loans, customer service.

. Administrative/secretarial work, work with

customers and upper management, work with

multiple people within my office as a team to

overcome objectives and resolve customer

service issues.

02/01 - 08/01 Helzberg Diamonds - (Customer Service Representative)

(2825 S Glenstone Springfield, MO)

. Customer service of customer's accounts and jewelry

sales.

. Financing approval for jewelry and customer support.

. Administrative work, answering multiple line-phone,

cashier.

Education

Missouri State University

08/2001-08/2006

Bachelor of Science-Administrative Management

Licenses / Certifications

State of Missouri Notary Public

2003-present

State of Missouri Insurance Producer's License

2002-present

References Available Upon Request

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