Human Resources Customer Service

I R E N E A . W R I G H T, SPHR

**** ******* ****, **********, ** 40299 * Ph: 502-***-**** Cell: 502-***-****

Email: abkbxl@r.postjobfree.com

Human Resources Professional

Human Resources Professional with 10+ years experience in Fortune 500 healthcare, insurance and financial

organizations. Extensive experience recruiting Nurses, Pharmacists, Pharmacy Technicians, Actuarial

professionals, Claims Specialists, Information Technology professionals, supervisory and mid-level managers,

administrative support staff, and hourly warehouse positions. Expertise in employee relations, performance

reviews systems and management, and employee retention. Experienced in benefits administration and payroll.

Master’s in Business Administration.

Successfully reduced the time it took to fill open positions from 45 days to 20 days.

Reduced employee turnover by 20% while applying superior employee relations practices.

Performed annual audits on employee records to ensure 100% federal, state, and local laws compliance.

Processed weekly, bi-weekly and monthly payrolls with 99.9% accuracy.

Technical skills: PeopleSoft, applicant tracking systems including eRecruit, ADP, Microsoft Word, Excel,

PowerPoint, Outlook and Lotus Notes.

WORK EXPERIENCE

AEGON USA - Louisville, KY 2008

– 2010

Global insurance and financial products organization with annual revenues of $435 billion (EUR 332 billion) and

33,000 employees worldwide. Company restructured several Louisville based businesses and relocated them to other

Aegon USA locations.

HR Specialist

Facilitated all recruitment coordination activities and prescreened and interviewed candidates. Handled employee

relations counseling, outplacement counseling, and conducted all exit interviews. Coordinated the distribution of all

yearly performance evaluations to managers and employees.

• Partnered with Division Managers to assess employment trends within the organization and proactively created

staffing plans.

• Partnered with local Colleges and Universities and established internship opportunities for students. Brought

awareness of company brand and ensured company considered as employer of choice upon students’

graduation.

• Networked with professional organizations creating pool of candidates available upon need.

• Facilitated all corporate on-boarding and orientation in order to ensure complete and accurate training on

company culture and policy and procedures.

• Identified and analyzed salary gaps between new hires and existing employees and provided solutions in order

to close those gaps and achieve higher employee morale and satisfaction survey results.

• Consulted with legal counsel on compliance with immigration laws regarding H-1B, TN visas for current and

potential employees.

• Conducted exit interviews and charted turn-over trends. Developed and recommended employee retention

initiatives.

Curascript IP Louisville, KY 2003 – 2008

Leading home infusion pharmacy employing 650 professionals. Company was sold to Walgreens.

HR Assistant/Representative

Recruited managerial, professional, administrative and hourly employees. Maintained compliance logs for EEOC

reporting purposes. Administered benefits, managed new hire on-boarding, and coordinated payroll for 650 plus

employees.

• Created partnerships with temporary agencies and executive recruiters. Successfully identified candidates for

job openings. Managed contracts and negotiated fees.

• Saved company thousands of dollars every month by reducing reliance on employment agencies. Brought

majority of formerly outsourced recruiting functions in-house to reduce billable hours from 800+ to less than

200 per month.

• Co-chaired the Diversity Initiatives committee in order to attract and retain qualified employees from a diverse

population in the local and regional area.

• Reworked new-hire on-boarding program resulting in reduction of orientation time from 2 days to 1 day.

• Ensured all required paperwork for Worker’s Comp, FMLA, and other benefit related programs were complete

and accurate. Achieved overall accuracy rate by 99%.

Medplans, inc. Louisville, KY 2002 – 2003

Insurance Company specializing in health benefits.

Benefits Analyst/Recruiter

Supported broad range of HR functions, including recruiting, benefits administration, and new hire on-boarding .

• Selected and worked with temporary agencies and executive recruiters and identified candidates for all job

openings. Created and managed contracts ensuring best pricing.

• Administered Medical, Dental, Pharmacy and Vision benefits for major clients in the U.S.A which included

Fortune 500 Insurance Carriers. Achieved 99.9% customer service satisfaction rate.

• Trained over 75 Claims Processors and Customer Service Representatives on how to handle complex claim

issues and processing them with an overall 98% accuracy paying rate.

Traffic builders, inc. Louisville, KY 2000 – 2002

Direct Marketing company specializing in auto and RV dealership advertisements throughout the U.S.A.

HR Director

Managed recruiting, benefits administration, new hire on-boarding, and payroll for 10 full time employees and

seasonal part time employees Coached Senior Management on how to better handle employee conflict resolution.

• Reworked new-hire on-boarding program to include HR information and company resources which resulted in

first ever 100% I-9 compliance and collection of important paperwork such as benefits and payroll related

information.

• Developed first employee handbook which included all company policies and procedures and all applicable

federal, state and local employment laws.

EDUCATION / TRAINING

INDIANA WESLEYAN UNIVERSITY, Marion, IN

Masters in Business Administration (Magna cum laude)

LOUISVILLE, Louisville, KY

UNIVERSITY OF

Bachelors in Business Administration (with concentration in Management & Marketing)

SHRM (SOCIETY IN HUMAN RESOURCES MANAGEMENT), Alexandria, VA

Senior Professional in Human Resources (SPHR) certified June 2010

PROFESSIONAL ORGANIZATIONS

Society for Human Resource Management (SHRM)

Louisville Society of Human Resources Management (LSHRM)

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