Administrative Assistant Customer Service

Monique L Williamson

Summary of Qualifications

. Proficient in Microsoft Word, Excel, PowerPoint, and Outlook

. Strong customer service background focused in: collections, sales,

telemarketing, reception

. Data entry experience; 55wpm

. Administrative skills including: scanning, faxing, copying, and

understanding of office protocols and procedures

. Insurance experience including: credit checks, paperwork, using Act!

and Access databases, and QuickBooks

Professional Experience

Lenzy-Hays, Minneapolis, MN

04/2009 to Present

Security-Receptionist

. Assist with deliveries, applications; Answer and redirect calls

. Maintain a safe and secure building; Log residents and building issues

daily

Community Action Head Start, St. Paul, MN

04/2009 to 05/2010

Administrative Assistant-Intern

. Performed general office tasks such as ordered office supplies,

answered phones, manually organized files

. Distributed classroom attendance sheets to Center Managers,

Education Coordinators and Child Family Development Specialist;

Sorted and distributed mail

The Credit Department, Inc, West St. Paul

02/2009 to 09/2009

Administrative Assistant

. Answered and transferred calls to appropriate person

. Entered information into the Access and Act! Database

. Created new client files once received by fax or e-mail

. Sent credit applications via fax to clients

. Processed credit reports using Accurint, Hillsearch and DNBI

HHH Job Corps Center, St. Paul, MN

06/2006 to 01/2009

Career Transition Specialist

. Worked with Job Corps Center Staff to facilitate a smooth transition

for students from Career Development to Career Transition

. Tracked job placements and follow-up services to graduates and

former students

. Arranged job interviews for students

Education

Saint Paul College - Saint Paul, MN

Business Information Technology, AAS Degree, Graduation: 2011

Relevant Courses: Business Communication, Introduction to Business,

Keyboarding and Document Formatting, Computer Fundamentals, Accounting and

Communication Technology, Professional Office Procedures, Legal Environment

of Business, Marketing

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