Customer Service Medical
Resume:
Melodi V. Jamison
Charleston, sc region
abka2l@r.postjobfree.com
Skilled: Medical Front Office Representative
Educational Background: Walterboro High School Graduate; Completion of
Accounting Fundamentals Certification at TCL - Beaufort; extensive Customer
Service training and experience; Certified Medical Front Office and Basic
Coding Specialist by Lowcountry Medical Associates in Conjunction with
MUSC; Certified in Basic Coding, Technical College of the Lowcountry;
Studied Medical Terminology at Penn Foster Career School
Skills and Qualifications
-Award winning Call Center and Customer Service Representative to include
BellSouth, Sprint, and AT&T
-Completion of Medical Front Office and Medical Coding Training with
Externship in a Professional Medical Office
-Experienced Medical Telemarketer and Customer Service Representative
-Experienced in Medical Front Office to include Patient Intake, Patient
Check Out, Scheduling, Posting of Payments, Basic Coding, Management of all
Government Billing, Accounts Receivable, Patient Education, and
Receptionist Duties
Exceptional People, Computer, and Communications Skills and a Compassionate
Touch That Leaves Patients Feeling Unique, Cared for, and Highly Valued
Current and Relevant Work History (2005-2010)
Currently Employed as a Medical Front Office Clerk and Billing and
Marketing Assistant
Private Medical Practice in Summerville, SC
Accomplishments:
*Demonstrating Daily Skill in Patient Care, Patient Intake and Maintenance
of Patient Records, Patient Check-out( to include Scheduling of Future
Appointments), Posting Payments, and Collection of Co-payments
*Scheduling Appointments Daily through Inbound and Outbound Calls
*Securing Government Payment for Necessary Patients on a Monthly Basis, to
include Workmens' Comp Claims Processing
*Data Entry and File Maintenance
*Assisting Patients during Open Clinic Time
*Managing Successful Telemarketing Campaigns that led to over 24,000
dollars in revenue during training
*Providing a warm, friendly, helpful, and professional phone presence that
patients
welcome and compliment
Tax Season 2010
Jackson Hewitt Tax Services, Goose Creek, SC
Tax Preparer and Client Service Representative
Duties/Accomplishments include:
*Preparation of Individual Income Tax Returns and Marketing/Promotions
*Providing Quality Customer Support and Earning Bonus rewards for
Production, Sale of Additional Financial Products, and Implementation of
Prior Client Calling Marketing Initiative
*Appointment Setting and Client Counseling to Alleviate Future Tax Burdens
J.K. Harris and Company, Goose Creek, SC
Customer Service/Call Center Representative
Accomplishments: *Exceeded company established quota monthly in call
handling
Statistics and telesales
*Received customer commendations while providing daily live
client support on call queue to answer tax and bookkeeping
questions, direct clients to appropriate resources, and upsell
additional products and services
*Demonstrated daily multi-tasking and skilled performance in
Tax Accounting Software, Database Management, and Microsoft and
proprietary Software utilization
SC Ventures, North Charleston, SC (An Internet and Marketing Agency)
Duties: Marketing and Customer Support Assistant
Accomplishments: *Front Office and Multi-phone line management
*Customer Service rep handling inbound calls and
monitoring the company chat line to respond to client
requests
*Daily outbound dialing to set sales appointments for
internet
service
*Administrative Support duties included collection on
monthly
internet service accounts, Generating Event
Correspondence,
welcoming guest to the front lobby, and meeting set-up
*Extensive Computer use generating correspondence and pr
materials and providing quality/operational checks of
websites
*Implemented Marketing Initiatives via Phone/Mail
Campaigns
Computer Skills include Mastery of Company Proprietary Software in All
Positions, Microsoft Office Products to Include Word, Excel, Outlook, MS
Access, and Word Perfect, and Typing Skills of over 65 wpm
Contact this candidate